EXECUTIVE SUMMARY:

Over 15 years of demonstrated leadership in diverse project management, strategic planning, systems integration, system design, and process and organizational development for leading Fortune 500 companies. Have a unique combination of management, strategy development, and technology - based skills developed while filling both consulting and employee roles. A result oriented professional with a reputation for introducing solutions that support changing customer needs, team building and creating effective liaisons between organizations.

AREAS OF EXPERTISE:

• Program/Project Management
• Organizational Development
• Quality Process Management
• Union Negotiation & Grievance Resolution
• Systems Analysis/Design/Integration
• Presentation & Business Case Development eBusiness Strategy for B2C/B2B & Financial Functions eBusiness Strategy and Implementation
• Process Improvement/Management / Six Sigma/Capability Maturity Matrix/SDLC/RUP
• Disaster Recovery Management
• Strategic Planning
• Executive Management and Leadership

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

Consulting Manager

Responsibilities:

• For Level3, responsible for managing several multi-million dollar costing and routing consolidation projects related to transferring billable Minutes of Use from acquired company networks onto Level3’s network.
• Coordinate routing and costing discussions, manage test plans, budget and scope issues.
• Report readout to executives. Lead configuration, routing and costing discussions.

Confidential, Denver, CO

Consulting Manager

Responsibilities:

• Developed test plans, create test cases and participate in testing activities for Cedar Point and Cisco Switches, eMTA and CMTS devices. Oversee mercury Quality Center data and load testing efforts. Also act as the interface between the Network testing organizations and the Switch vendors.
• Additionally, establish and monitor testing methods and processes.

Confidential, Kansas City, MO

Deployment Manager

Responsibilities:

• For Sprint - Led and coordinated enterprise wide national and international site readiness activities for a $2B+ system integration billing project. Responsible for working with Customer Care & Call Center Services, Sales, Consumer Financial Services, Revenue Assurance, Billing Operations and other organizations to ensure that over 25k employees focused on front-end and back-end support related to customer service have their sites ready for “ Confidential ”.
• Directed On-site Support SMEs, Training, Helpdesk, Genesys IVR Support, Security ID, Desktop Support, and Infrastructure teams working together to support the needs of the business. Developed and lead Executive presentations, coordinated and facilitated Executive level as well as cross-organizational meetings and establish new processes to support site readiness.

Deloitte & Touche Kansas City, MO

Senior Consultant

• For an international financial audit consulting company
• Lead IT enterprise risk audit engagements related to Sarbanes-Oxley, SAS70 and General Computer Control compliance.
• Work with Executive Managers to develop, design or test control objectives and activities related to computer, program, network, and physical security. Focus on medical, retail, energy, data processing and telecom companies.
• Create reports, status and presentations as needed to explain results or upcoming activities.
• Design audit plans and testing schedules to meet engagement and client objectives. Work with fortune 100 to fortune 1000 companies.

Confidential, Seattle, WA

Vice President of Application Strategy and Delivery

Responsibilities:

• Directed projects for large companies with annual earnings up to $500M. Designed budget, forecasting and cost/benefit analysis related to application delivery.
• Implemented best practices to correct current system processes and design new ones. Created or strengthened quality controls to assist with increasing business revenue and reduce costs for the overall business and call center services. Additionally conducted managerial training and worked with CEOs and Executive leaders to ensure change takes place.
• Responsible for establishing structure, setting up and maintaining operational processes for 1 year old company involved in Service of Process and information management related to service of process.
• Put all hiring processes in place, wrote employee, service of process, and data processing manuals.
• Developed all quality assurance initiatives related to system, integration, UAT, UNIT and other web development testing. Ensure CMM (Capability Maturity Matrix) or Six Sigma processes were used.
• Acted as a liaison between Hermes and the web development team to develop, define and scope system requirements.
• Met with leadership team to create a strategic planning initiative which walked the executives through the process of clearly identifying and defining all hardware, software, financial and personnel systems and processes. It also identified gaps in these processes, and reviewed the businesses current and future state.
• Initiated developing partnership models with clients as opposed to vendor relationship models. Designed companies project plan encompassing, executive, field, data entry and web team goals for the upcoming year as well as IT, Business Management, Training and Call Center Services Programs.
• Performed innovative research for Cap Gemini Confidential & Confidential Centers for Excellence. Developed innovative website best practices for clients wanting to increase B2B or B2C revenue or coordinate content with other internal organizations inside of their specific company.
• Conducted strategic Customer Solutions and Call Center Services Deployment initiative at Confidential, to identify their current state of readiness for their new picture, game and instant messaging phones which included analyzing their billing system conversion, which impacted 17k employees.
• Lead Deployment Consultant for $200M+ project at Confidential, responsible for ensuring over 13k employees across all organizations within the company, who need access to a new billing system could be identified and would have access. Lead cross-organizational coordination efforts related to company wide training activities, desktop configuration, business requirement identification and impacts and assisted organizations with meeting Launch target dates.

Confidential, Edison, NJ

Senior Manager Consultant

Responsibilities:

• responsible for leading initiatives for a Local Service Request provisioning implementation project for a Major CLEC impacting $15M+. Primarily responsible for managing client and vendor relationship issues. led deployment provisioning and connectivity testing to Southwestern Bell which included setting up a Joint Test Plan, acting as the primary Liaison between the ILEC, CLEC and associated vendors, establishing test requirements and designing test cases.

Confidential, Kansas City, MO

Consulting Manager

Responsibilities:

• Lead consultant responsible for identifying and establishing billing requirements for a start up Internet Company. Billing System was $4M. Led their Executive Management team in identifying and establishing their system infrastructure as well as outlining their long/short-term goals, timelines, issues and market approach in preparation for a major presentation to their investment team.
• For Global One, lead a billing solution analysis which involved providing functionality and features capability analysis. Additionally, directed systems analysis, billing implementation, post/pre-merger and strategic planning analysis for Fortune 100 telecommunications companies. Other projects included wireless integration process development, process mapping and design as well as organizational development. Billing system was 10M+.
• National Staff Consultant in the Central Office Solutions Center, responsible for analyzing and investigating consultants requests from across the nation and supplying solutions and information.

Confidential, Overland Park, KS

Project Manager

Responsibilities:

• Developed and managed a (15) person team responsible for implementing a $10M system that performed message processing and fed Call Detail Records to all Confidential downstream systems. Activity impacted $20M+ in monthly revenue. The project was delivered on time and within budget.
• Produce Confidential ’s First Access Bill. First year billing was approximately $7M. Managed the design and creation of logic and data processing tables for Confidential ’s access billing process which billed interconnection charges to Local Exchange Carriers and access charges to Interexchange Carriers. The project was delivered on time and within budget.