Professional Summary

• Over Seven years of experience in IT with more than Three years in Salesforce.com CRM and Over Three years of experience as QA Analyst, Experience in working with all stages of Software Development Life Cycle (SDLC), Systems Analysis, Design, Development, Testing and Implementation.
• In-depth understanding of CRM business processes like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and merging management.
• Proficient in setup, customize and deploy to salesforce.com , perform hands on customizations using Apex, Visualforce, S-controls, custom reports salesforce.com Web services API and train sales users.
• Extensive experience using Salesforce.com by Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Work experience in Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Extensive experience using Salesforce.com\'s Administration, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and ApprovalWorkflow.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Expertise in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Proficient in implementing business logic and batch process in backend using Stored Procedures and Functions.
• Proficient in generating triggers, Apex Visualforce Pages, Visualforce Classes using APEX/JAVA Scripting.
• Experience in integration of AppExchange application with Salesforce.
• Excellent knowledge in Quality Assurance as a QA Lead, QA Analyst, and SQA engineer across variety of projects and environments with onsite-offshore coordination, leadership and mentoring roles in creation and execution of QA testing processes, test strategies, test plans, bug tracking, documentation and automation tests.
• Experience in Using the sandbox and Java Ant for testing and migrated the code to the deployment instance after testing.
• Expertise in testing Client/Server, GUI applications and Internet/Intranet based business applications including development and implementation of test plans, test cases and test scripts, system development life cycle.
• Experience in Automation Regression using Mercury QTP and Win Runner.
• Proficient with Rational Unified Process (RUP), Waterfall, Spiral methodologies and V-Model.
• Proficient in automation framework design and automation test strategy.
• Expertise in develop and maintaining Test Matrix, Traceability Matrix and performing Gap Analysis and reporting through Key Performance Indicator.
• Excellent knowledge of Object Oriented and Component based Technologies and secure coding practices.
• Exposure to multiple platforms likeUnix/Linux, Windows XP.
• Proficient in RDBMS such as Oracle 8i/9i/10g, MySQL and SQL server2000/2005. Good working experience in writing PL/SQL Prepared Statements and Stored procedures.
• A well-organized, goal-oriented, highly-motivated effective team member with excellent analytical, troubleshooting, and problem solving Skills.
• Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player.

Technical Skills:

Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

Web Tools

HTML,coraldraw,Photoshop,Pagemaker

Languages

C,C#,Java

Testing tools

Win Runner, Quick Test Professional, Load Runner, Test Director, Quality Center, Rational Clear Quest.

SDLC

Rational Unified Process (RUP), UML, Use cases and Use case diagrams,Class/ State diagrams, Entity Relationship Diagrams, Agile methodology / Scrum, Waterfall methodology, V model

Test Management Tools

QC/Test Director, Bugzilla, QSM.

Operating Systems

Windows 2000, XP and Vista, UNIX and LINUX.

Documentation Tools

MS Office , MS Visio Pro

Instrumental Knowledge

Spectrum Analyser,Logic Analyser and all digital oscilloscopes

Database

MS SQL Server 2000/2005, PL/SQL,Oracle 8i/9i/10g,MS Access, and  MySQL .

PROFESSIONAL SUMMARY 

Client: Confidential, Schaumburg, IL. Nov 10 Till Date
Electronic communications pioneer Confidential. is a leading designer and manufacturer of cellular phones, cordless phones, two-way radios, pagers, cable modems, broadband set-top boxes, and other communications products and systems. This Project was based on migrating all the data from one instance to another instance. The goal of migration is to analyze and access the level of effort required to migrate users and data onto a unified salesforce.com platform. It mainly focused on building a framework for global and regional programs, providing a centralized foundation for acceleration of productivity enhancements and also to drive operational efficiencies.
Role: Salesforce Adminstrator/Developer
Responsibilities:

• Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based ‘Force.com Eclipse IDE Plug-in’ tool and Visual force technology.
• Designed, and developed the Custom objects, validation rules, Custom tabs, Components, Visualforce Pages to suit the needs of the application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Created and Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Created various Page layouts and configured Page layout assignments for various profiles based on record types.
• Performed data migration into salesforce application using apex data loader through CSV files.
• Involved in querying salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created Price books and also migrated the active Products from these Price books.
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non functional requirements.
• Used the sandbox for testing; created, managed the packages and migrated them between Sandboxes and Production environments for final implementations.
• Involved in UNIT Testing and Integration testing.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP.

Client: Confidential, San Antonio, TX Jan 10 to Oct 10
Confidential is a financial service provider. It provides a full range of commercial and consumer banking products, investment and brokerage services, insurance products and investment banking services. This project was based on implementing Salesforce CRM Enterprise Edition for their sales team for better customer management. Integrated with their Salesforce.com in organization to allow their customer’s to submit enquiries and register complaints without requiring users to log in with a username and password. This project mainly focused to provide better way of migrating customer’s enquiries to the respective queues and implemented web to case in a more efficient way.
Role: Salesforce Adminstrator/Developer
Responsibilities:

• Involved in salesforce.com setup activities and customizedthe apps to match the functional needs of the organization.
• Developed and Customized User interface in salesforce.com using Visualforce, Apex controllers and Force.com IDE.
• Designed and developed Visualforce pages and controllers for distribution enhancement.
• Built apex classes implementing SOQL statements within Eclipse to manage interaction with the database.
• Involved in migrating data from Oracle to Salesforce.com.
• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Created and deployed several Reports using salesforce.com platform.
• Created Visualforce email templates and also automated Email Process to send installation instructions to new and existing customers.
• Experience with Integrated Development Environments such as Eclipse.
• Demonstrated ability to effectively work in team environment with varying skill set levels.
• Worked intensely on custom objects, triggers and workflows.
• Constructed custom reports and dashboards to track sales and other key metrics.
• Designed and build custom applications using Force.com and Visualforce.com.
• Prepared Presentations and documentations for operational events that effectively communicated the desired information.

Environment: Saleforce.com platform, JavaScript, Apex, Visualforce, Force.com IDE, SOQL, Email Services Triggers, HTML, CSS, Apex Data Loader, Eclipse.

Client: Confidential, Iowa City, IA Sep 08 to Dec 09 
Confidential is an international media company with world leading businesses in education, business information and consumer publishing.This project was developed on a web-based On-demand customer relationship management (CRM) solution provided as Software-as-a-Service (SaaS) applications tailored for the deal management needs on Salesforce (SFDC). 
Role: Salesforce Consultant
Responsibilities:

• Interacted with various business user groups for gathering the requirements for SalesForce implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Performed the roles of Salesforce.com Analyst/Developer and Administrator in the organization.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented case management automation (on Case Object) to track and solve customer’s issues. Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Designed and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application by preprocessing records and generating Sets to avoid hitting the Governor Limits.
• Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Participated in the training sessions provided by the Salesforce team.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Informatica, Informatica Ondemand, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP.

Client: Confidential, Parkway Gardner, Kansas Jan 08 to Aug 08
Confidential is a leading provider of high-quality broadband, entertainment and voice services over its advanced communications networks to consumers. This project was mainly involved providing the support with major enhancements in business. It mainly dealt with automating the Activities (Tasks and Events), Opportunities, Accounts, Contacts, Leads, Products and Price books entities. This project also involved profiling and configuring complex role hierarchy. 
Role: Salesforce Consultant
Responsibilities:

• Performed role of Salesforce.com, Design, Development, Administration and Operational Support.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists, and complex page layouts.
• Create complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Created S-Controls to meet new business requirements.
• Audited, uncovered and resolved data integrity issues with legacy systems.
• Complete bulk imports of data using Apex DataLoader.
• Developed and maintained custom reports.
• Batch reassignment of accounts and opportunities based on organizational changes.
• Prepared training materials for business use.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Company: Confidential. Jun 06 to Dec 07
Role: QA Analyst
Responsibilities:

• Analyzed the user requirements by interacting with system architect, developers and business users.
• Developed Test Cases and Test Scripts in Test Plan Manager.
• Identified the test cases that needs to be automated using QTP.
• Performed regression tests using the QTP scripts.
• Expert in writing VB script for QTP.
• Enhanced the QTP scripts using parameterization and synchronization concepts.
• Creation and execution of Test cases and logged the defects in Quality Center.
• Inserted the checkpoints to verify various scenarios.
• Automated the UI functionality using the RPF recorder (Record and Playback framework).
• Created traceability matrix between requirements in Requirement plan manager and test cases in Test plan manager.
• Performed Business functionality testing which involved the testing of all core functions of the application.
• Performed Smoke Tests after installation of each build on QA servers.
• Followed black box methodologies to check the functionality of web pages.
• Performed Integration testing and Regression testing.
• Performed configuration testing of web pages with different browser versions of Internet Explorer and different operating systems such as Windows 95/98/NT.
• Performed Database, Content, Server side, Form, Frame, and Usability testing of an application.
• Performed database testing by using SQL queries.
• Logged the defects with proper priorities and severities.

Environment: Mercury QTP, VB Script, TFS, ASP, XML, Visio, Visual, Windows XP.

Education: Bachelor’s in Electronics and communications