Information Technology Professional

OBJECTIVE

My goal is to obtain a challenging information technology position and work with a team where I can demonstrate sound leadership, business, and team-work skills. I am looking for an opportunity to continue to build upon my solid experience and expertise of all phases of multiple software development lifecycles and methodologies. I seek a position in a company where I can use my strong background and knowledge in the field of business analysis, project management, and programming for the benefit of the company. My character as well as past experience will help to contribute to the strengthening the position of the company in the market.

SUMMARY

Extensive qualifications in all facets of project life cycle, software development life cycle, documentation, quality control, testing, production support, and system enhancement. Strong systems project management experience, technical analysis, and workflow.

TECHNOLOGY PROFILE

Confidential, Omaha Nebraska - 2009 to Present Systems Configuration Manager Claims Systems/Lead Business Systems Analyst Manage, administer, and code in support of multiple claims management configuration systems. Managed medium sized projects. Design development procedures for claims processing systems. (Fineos and Facets) Responsible for configuration management processes and code promotion procedures. Accountable for code development, builds and deployments for all instances and environments. Oversee the day-to-day change management activities to support continuous improvement effort.

• Elicit, document, and manage requirement, functional, and technical requirements.
• Manage requirement matrix documentation.
• Accountable for quality assurance efforts including developing test requirements/scenarios, preparing test cases, management of those test cases throughout the testing cycles.
• Supporting production environment on call 24 x 7.
• Maintain process documents throughout the project lifecycle and update based upon scope changes.
• Establish the traceability of requirements to be managed throughout the project / release life cycle.
• Responsible for ensuring development and testing are aligned with the project schedule.
• Responsible for resource allocation for multiple requirements and configuration efforts.

Confidential, West Des Moines Iowa - 2002 to 2008 Technology Manager/Assistant Vice President of Document DevelopmentLead Business Systems Consultant/Manager of Document Development Developed, executed and supported all planning and operations for enterprise document generation platforms. Managed medium sized projects. Responsible for leading and defining the document development corporate technology strategy to align with the strategic business plan. Gatekeeper for change control.

• Managed development teams responsible for requirements gathering, writing technical specifications, developing code, code migration, unit testing, and production support.
• Implemented a Lean/Agile development environment. Relationship Manager for key vendor relationships. Managed multiple print vendors for enterprise wide compliance materials. Including inventory, fulfillment, timelines, and specifications for a multimillion dollar budget.
• Assured development resources deliver projects on time and within budget.
• Mentored development team in both programming and personal development.
• Managed production support and testing efforts.
• Implemented development standards, code migration controls and overall development process to the organization.
• Built and maintained strong relationship with legal, compliance, and regulatory stakeholders.
• Disaster recovery plans and tests.
• Team member development including day to day feedback, yearly reviews, career development plans, and succession plans.
• Lead and participated in multiple enterprise initiatives to streamline project and resource management.

Confidential, Des Moines Iowa - 1999 to 2002 Technical Project Manager / Lead Business Systems Analyst

• Responsible for maintaining, monitoring, implementing, testing, documenting, and providing technical support for IBM Content Management and Imaging systems.
• Responsible for the project from project initiation, requirements, and testing.
• Managed and participated in extensive end to end quality assurance and testing initiatives.
• Responsible for implementation of testing methodologies and environments.
• Gatekeeper for testing environment code and configuration migrations.
• Documentation of detailed business requirements and business design processes.
• Utilize technical expertise and problem resolution skills to act as liaison between Business and IT partners.
• Managed medium sized projects.
• Resource allocation and management.
• Creation and maintenance of project schedule and plan.
• Production support and trouble shooting.
• Overall responsibility of training initiatives.
• Guiding business partners through workflow reengineering.

Confidential, Des Moines Iowa - 1994 to 1999 Programmer Analyst - Business Systems and Marketing

• Design, document, and program in support of marketing initiatives and senior management ad hoc requests by utilizing CRM data and analysis.
• Managed small to medium sized projects,
• Support Call Center processes and systems.
• Program and maintain multiple programs utilizing SAS and multiple data warehouses.
• Program and maintain multiple programs utilizing MS Access, and Visual Basic.
• Data retrieval and analysis.
• Data quality control.
• Lead testing for conversion from a proprietary mainframe system
• Lead team responsible for daily transaction based review of FDR mainframe system to ensure conversion quality.
• Liaison with call center staff.
• Lead, coordinated, and managed regular onsite inspections of First Data sites which were supporting various functions such as statements and issuing credit cards.
• Responsible for vendor relationship after the mainframe conversion was successful.
• Liaison between the IT and Business areas.

EDUCATION/PROFESSIONAL DEVELOPMENT

Business Management

Certified Business Analyst (in progress) PMP Certification (in progress)

Programming Languages:
VB, SAS, XML, JAVA, UNIX, COBOL, SQL, and various proprietary languages

Software/Systems:
Quark, SharePoint, VersionOne, ClearQuest, Jetform, ExpereIE, ClearCase, Rational Rose, Requisite Pro, FileNet, MQSeries, Service Center, Lotus Notes, MS Access, MS Word, MS Excel, MS Powerpoint, Infomap, Business Objects, Flat File Layout

Methodologies:
Project Management, Agile/Lean, Six Sigma, ITIL, Integrated Methodologies, RUP, Waterfall, Six Sigma

Testing:
Manual, Automated, Unit, White Box, Black Box, Grey Box, Load/Stress, WinRunner, Test Director

Misc:
Wolters Kluwer, First Data, Imaging, Document Management, Document Generation, Forms Generation, Claims Systems Configuration, Business Systems Configuration, ICD-9, ICD-10