Dynamic, results-oriented Information Technology business executive with 20+ years of managing both IT operations and major systems implementations for multi-billion dollar global corporation, entertainment industry clients, government contractors, and U.S. Air Force.

• Proven success in driving development and delivery of world-class systems and services, as well as technology architecture that enables business strategy. Experienced hands-on leader and operator of global IT groups.
• Engaging, compelling presenter who excels in setting strategic direction and tactical roadmaps for large-scale, global, and complex IT services in dynamic, rapidly changing market environments.
• Effective consensus builder, true collaborator, and empowering leader skilled in building, guiding, and motivating high-performance teams to design, implement, and integrate enterprise technology solutions that meet business, financial, and market demands.

Areas of Expertise:

Vision, Strategy & Execution Strategic Business Planning Global IT Operations & Service Delivery
Change Management Project Management Business Process Development Team Building & Leadership
Best Practices & Continuous Improvements Process Reengineering Cost Reduction Budgeting

Professional Experience

Confidetial, LLC Torrance, CA May 2007 April 2011
$4B global nutrition company with 4,100 employees, 212 offices, 41 call centers, and 2.1M+ independent distributors in 75 countries.
Director of Information Technology, Infrastructure and Operations, Networks and Communications
Created and instituted global IT operations and service delivery strategies, plans, roadmaps, standards, and architecture. Served as core member of executive team charged with developing strategic plans and defining IT infrastructure standards. Directed networking and telecom operations, including data center design/support, application delivery systems, global telecommunications and network services, conferencing resources, and network security. Researched, evaluated, and selected IT services.
Built and led high performance, customer-focused team with global staff in the United States, Hong Kong, the Netherlands, India, and Mexico. Interfaced with external business partners, negotiated vendor contracts, and oversaw activities of up to 25-30 vendor companies worldwide. Managed ~$5M annual IT budget. Served on Disaster Recovery Team, Emergency Response Team, Change Review Board, Request Approval Board, End of Month Readiness Board, and Architectural Review Board.
Notable Accomplishments:

• Played pivotal role in facilitating company’s 20% overall growth in 4 years.
• Contributed to IT team’s #35 ranking out of Infoweek’s Top 500 IT organizations.
• Stabilized service performance and delivery as member of executive team that established change management, architecture review, request approval, and incident management processes.
• Saved company $1M+ in annual operational communication costs, while adding new business features by working with Procurement and Telecom groups to renegotiate global audio/web conferencing contracts.
• Enabled $54M global rollout of Oracle ordering system to 70+ countries in less than 18 months by building secure, responsive, and fully functional network infrastructure.
• Standardized network and communications systems in more than 70 countries and defined standards for design and implementation of future locations.
• Reduced global cost by 20%, while providing stable Wide Area Network platform by successfully rolling out global MPLS to 70+ countries in less than 8 months.
• Launched enhanced application delivery appliances and network systems at $300K+ under $650K budget that improved performance of distributor ordering websites in 25 different countries.

Director of Information Technology, Networks and Communications, continued…

• Engineered and designed four global data centers, with infrastructure and roll-out plan, within $4M budget.
• Rolled out interactive voice response (IVR) ordering system to 10 countries within $1M budget.
• Reduced cellular phone costs by $100K+ annually, while improving service by partnering across business functions to negotiate contract with new cellular provider.
• Orchestrated two successful, on time, within budget relocations of headquarters offices, including entire infrastructure and staffs of 250+ and 350+, respectively.

Confidetial,Beverly Hills, CA May 1999 March 2007
World’s largest and most diversified talent and literary agency with principal offices in New York, Beverly Hills, Nashville, London, Miami Beach, and Shanghai.
Director, Enterprise Networks and Telecommunications
Recruited to lead global communications infrastructure team and ensure on-time delivery of voice, data, and audiovisual services to users across five locations. Served on executive team. Recruited, trained, and mentored team of seven direct reports in two departments, plus up to 25 global vendors.
Established strategic business plans, technology strategy and roadmap, standard operating procedures, best practices, and technical solutions regarding delivery and support of integrated services covering data center operations, network infrastructure, security, LAN/WAN, wireless, servers, telecommunications, video conferencing, key applications and systems. Led cross-functional teams to manage, optimize, repair, maintain, and monitor Meridian Option 11C-81C PBX systems, LAN/WAN, video conferencing network, voice and data cable plants, and wireless communications. Directed risk assessment, issue resolution, and change management initiatives.
Notable Accomplishments:

• Played key role in facilitating company’s 20% growth over six years by optimizing telecom operations.
• Improved services delivery by 50% and reduced annual costs by 50%, while eliminating redundant, underperforming partners, by renegotiating contracts with ten key vendors.
• Partnered with program management team to deliver on time, within budget completion of complex $3M design-build upgrade to existing building infrastructure.
• Recovered nearly $400K in overbilled payments by researching and identifying significant billing errors, filing and escalating complaints through AT& T, and negotiating all legal issues.
• Designed, negotiated, and implemented nationwide cellular phone program that streamlined operations, reduced cost by 20%+, improved flexibility, and minimized issues in this vital communications component of agency’s business.
• Reduced costs by 40%, while doubling bandwidth between all sites by renegotiating WAN data contract.
• Orchestrated office relocation to new location in Nashville with minimal downtime and uninterrupted business operations.
• Contributed to successful opening of new office in Miami by project managing design and deployment of communications infrastructure.
• Delivered 10-fold increase in usable bandwidth, while reducing data costs by 40%+ by championing conversion of existing frame relay WAN infrastructure to VPN.
• Created seamless integrated IT operations through successful development and introduction of consolidation plan and strategy.
• Enhanced overall Quality of Service (QoS) by driving integration of four separate voice and data service providers into one key partner.
• Led team to assess and resolve video conference network stability issues by managing deployment of standardized polycom systems for all five offices.
• Ensured continued operations during unplanned outages and catastrophic events by developing and implementing emergency management and business continuity procedures.
• Spearheaded design of redundant VPN infrastructure that enhanced redundancy and ensured optimal fail-over across all five sites during disasters.
• Commended for increasing uptime of mission-critical services from 95% to 100% in first year of hire.

Confidetial, December 1989 May 1999
Government contractors providing professional, technical, electronic, and electromechanical services.
Operations Manager / Senior Communications Division Manager, Southern California U.S. Coast Guard Communications Maintenance Facility
Retained through both contractors to manage, enhance, and ensure optimal integrity of mission-critical networks, plus all communication equipment utilized by U.S. Coast Guard’s 11th District. Led programming, maintenance, and continuity of computerized automated monitoring and control equipment. Planned, coordinated, and directed equipment repairs/maintenance. Managed P& L, several vendors, and team of up to 10 direct reports.
Notable Accomplishments:

• Designed, built, and maintained West Coast’s National Distress Network, Federal Emergency Communications Network, and Federal Emergency Locator Networks. These systems are critical to saving lives and protecting national security.
• Enhanced patrol and optimized search and rescue missions by driving introduction of scheduled preventive maintenance and support best practices that increased system uptime of critical equipment.
• Improved sensitivity/reception performance and enhanced public safety by 100% through complete redesign, build, and deployment of National Distress Network and Federal Emergency Locator Network.
• Enabled USCG to locate vessels during distress in timely manner by driving design and deployment of Global Satellite Positioning Network.
• Played pivotal role in expanding and optimizing performance of Federal Emergency Communications Network to communicate disaster information to other federal agencies.
• Increased public safety and emergency responsiveness by upgrading Command and Control Centers.
• Selected to plan, develop, and implement test equipment calibration program for USCG’s Southern California units.

Master of Business Administration (MBA) in Executive Administration
Bachelor of Science in Business / Information Systems Management
Leadership Academy / Total Quality Management Courses
United States Air Force Leadership & Management Training

Information Systems Engineering Training
Community College of the Air Force