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Production Support Resume

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PROFESSIONAL SUMMARY

  • Five years of experience in software development life cycle and 24*7 production support
  • Involved in analysis, design, coding, testing and support for Software development, Web applications developments, Client/Server technology, distributed Applications using J2EE Enterprise Applications.
  • Very good Experience of Object Oriented Programming (OOPS) and Relational Database (RDBMS) concepts.
  • Strong concepts in JAVA using Swing and JDBC
  • Good Experience in HTML,CSS, XML, and knowledge on HTTP, XSLT, DOM, SAX Parsers, JAXB.
  • Expertise in UNIX shell scripting and PERL
  • Good Experience in writing SQL Queries, Stored Procedures, Triggers and Cursors.
  • Knowledge in Java Beans,EJB , Struts ,RMI
  • Ability to work under tight schedules and efficient in meeting deadlines.
  • Self-starter always inclined to learn new technologies and Team Player with very good communication, organizational and interpersonal skills.

TECHNICAL SKILLS 
Languages : Java 2, J2EE, C++,HTML, Java Script, basic knowledge of  UML,PL/SQL, XML , PERL
Java Skill : Java Beans,Servlets,JSP, EJB2.0, JDBC,Struts,RMI,Swing
RDBMS : Oracle 9i,10g, MS Access, Ms SQL Server 2000.
Web/Application Servers : Jakarta Tomcat, Bea WebLogic server 5.1.0, 8.1, Jboss
Development Tools : JBuilder, Eclipse, JDeveloper
Version Control : VSS, PVCS
Protocols : TCP/IP , UDP , FTP
Operating Systems : MS Windows 2000, Knowledge of UNIX/Linux

EDUCATION
Bachelor of Engineering in Information Science 

CERTIFICATION

  • HP E-Awards in outstanding efforts for banner and Ezbuy operational support in Hp.com EMEA operations project
  • STG Certified in J2EE

PROFESSIONAL EXPERIENCE 

Confidential May 2008 – Till Present 
Project Name: BANNER MANAGEMENT
Role: Production Support
Project Description: Banner Management represents the use of promotional ‘idea units’ (a.k.a. banners) to highlight aspects of interest to all users or a particular audience of a web site. Banners are used very widely throughout the web, especially as a powerful marketing / sales tool, to reach the eyes of millions of web users.
Roles and Responsibilities:

  • Banner Management E2E process support
  • Reaction on day2day issues as well as follow up according SLA times 24*7
  • Including configuration of new campaigns cross regional/ across segments
  • Adjusting of existing reopened campaigns
  • Quality assurance based on the data submitted (HP.com guideline confirm)
  • Sharing expertise on available banner capabilities on HP.com
  • Support of the operational implementation on upcoming releases
  • Monitoring and handling the Image builder mail box requests
  • Follow up with IT support teams if tool issues occur (Real media, SPRINT, IB)
  • Builds proactive monitoring mechanisms to identify potential problems before end-user or customer issues occur.
  • Ensure that proper information is given to the other team within Follow to the sun model handover process.

Environment
JAVA,JSP, XML, Javascript.

Confidential Oct 2006 – April 2008 
Project Name: EZBUY 
Role: Production Support 
Project Description: Ezbuy is a dynamic way of publishing prices to webpage as per the rules and currency for the respective countries. Also, this is a flash in flash page with include XML interface and asp.net to fetch information from database based on the business rules. Ezbuy is been operated as a merger with HP and Kelkoo(part of Yahoo). Kelkoo server plays the major role in analyzing the prices and displays it online.
Roles and Responsibilities:

  • Dealing with day to day requests to ensure proper Pricing on HP.com as well as to share expertise on Ezbuy and provide 24*7 support
  • Support configuration changes of countries
  • Support the deploying of new country
  • Support e-commerce and data classification activities using Site catalyst
  • Support of operational implementation on upcoming releases
  • Maintenance of SharePoint site to keep stakeholders up to date on Partner status as well as Configuration settings
  • Follow up with IT support teams if tool issues occur ( RT, Sting)
  • Ensure that proper information is given to the other team within follow up to the sun model handover process

Environment
JAVA,JSP, XML, Javascript.

Confidential Sep 2005 – Sep 2006 
Project Name: Common Imaging System I (CIS-I)
Role: Junior Java Developer
Project Description: This application is used to manage scanned document. Loan documents are scanned into TIFF images. These loan documents need to be attributed with certain fields such as loan number, doc category, doc type. CIS-I provides environment to attribute these documents. It involves navigation through documents, storing attributed data in database and association of data with document, image processing functionalities such as zoom, rotate, print, generating report for users and assigning documents to users based on role. Application has very generic registration screen to cater to different type’s client. It provides good security using LDAP, user roles. Application is very robust and scalable
Roles and Responsibility

  • Understanding client requirement
  • Understand use case diagrams and sequence diagram in UML
  • Development using java, Servlet, JSP, EJB
  • Design patterns are followed while developing application functionality.
  • Developed Web based Dynamic reports to which parameters are passed by users and from JSP Screens.
  • Written all business-logic queries as stored-procedures.
  • Used log4j to log data
  • Used Jbuilder to develop and debug application
  • Borland optimizer to optimize the application
  • XML programming using JAXP.
  • Worked on applet programming. Live connect communication between javascript and applet
  • Implemented image processing functionality using Pegasus Imaging tool.
  • Deploying application in Jrun
  • Client Interactions for Resolution of bugs, Enhancements and Modifications.
  • Training users on application.

Environment
JAVA,JSP, Servlets, EJB , XML, Ant, Apache, JRun, Javascript,oracle,junit, httpunit

Confidential Jun 2004 – Aug 2005 
Project1 Name: VIDEOCONFERENCING 
Role : Junior Developer
The Video Conferencing application is a full-duplex, real-time, audio-visual communication between or among end users. The basic idea is that if a presentation is going on, then, that should be caught and be delivered to the remote side.
The project involves establishing session with the remote host which is employed using SIP (Session Initiation Protocol) and then capturing audio and video from capturing devices – camera and microphone and streaming them across the network using RTP (Real-Time Transport Protocol) and finally displaying or receiving on remote side – user interface and speakers.
Roles and Responsibilities:
Develop the GUI for the application

  • Development using Java , Swings
  • UI programming using HTML,JSP and javascript
  • Understand use case diagrams and sequence diagram
  • Testing application
  • Maintenance of application.

Environment
JAVA,JSP, XML, Javascript.

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