Service Processor III Resume

Objective To utilize the knowledge and experience obtained through multiple positions within Citi in a more analytical and comprehensive role.

Experience

Confidential Fort Mill, SC 2001-Present
Service Processor III (Bank Reconciliation)

As of July1,2011 CitiFinancial has split into two entities: Citi and OneMain Financial
Analyzes branch activity for US and Puerto Rico branches
Reconcile 66 branches (each branch has 4 cash drawers with multiple posters in each drawer) on a daily basis.
Responsible for balancing 10 bank accounts (3 depository account: 2 US and 1 PR and 7 wire accounts: 6 US and 1 PR) on a daily basis.
Assist with 3 returns accounts (2 US and 1 PR)
Reconcile all debit /credit corrections from the bank and Home Office.
Works closely with Bank Reconciliation, Accounting, and Payment Processing staff and Management to ensure adequate controls are maintained within the department.
Problem solve by resolving and initiating corrective action utilizing independent judgment.
Ensures that issues are resolved with urgency and escalates them in a timely manner.
Appropriately assesses risk/reward relationships when making business decisions.
Strong and effective oral and written communication and listening skills.
Handle all issues dealing with customers, managers, co-workers, home office staff, and other field employees.
Meet established goals and objectives under stressful deadlines with large volume processing demands.
Understands and proactively manages risk and compliance in respective area of responsibility.
Adheres to corporate and business specific policies and considers appropriate controls as part of day-to-day responsibilities
Comply with established company policy and procedures for processing varied transactions on multiple portfolios
Assist with Check Reconciliation
Balance 61 branches for US, PR, and Canada on a daily basis (44 CitiFinancial and 17 OneMain Financial)
Reconcile over 3500 checks on a monthly basis with 61 check registers from Home Office at the end of every month.
Assist with Deposit Verification
Verify over 2,000 deposits per month and ensure a Pickup Manifest is completed for CITI and One Main Financial on a daily basis before they are handed off to the courier
Experienced with Flex, One Source, CACS, FDR, APS Quest Management, MS Excel, MS Word, MS Outlook, Internet, Intranet, UPS Campus ship, WellsFargo connection, Money Gram, and 10-key by touch.

Confidential Fort Mill, SC 1998-2001
Teller II / Loan Clerk

Assist Head Teller with opening and closing the branch
Paying and receiving teller
Pull credit reports and disbursing loans
Security Assistant and Supply Purchaser
A mentor to new tellers

Confidential Charlotte, NC 1997-1998
Teller

Paying and receiving teller

Education

Associate Degree in Business

With a Major in Accounting

2010 Completed 47 of the 47 courses offered online by Citi
2011 Completed Personal growth and development courses offered by Citi

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