IT Manager Resume

IT Manager/Operations Manager
Broad IT experience including twelve years of functional management in Information Systems Management, SW development, Operational Support, Implementation, Infrastructure and cost effective utilization of new technology. Experience also includes implementing ERP, BKM (best known methods), continuous improvement programs, and building high performance teams.

Proven areas of expertise include:

Team/Org development
Infrastructure Design and Support
Strategic Planning Operation management
Budget Management
SW Development
Vendor Management
Data Center Management
Project/Program Management
Disaster Recovery
Change Control Management
Contract Negotiations
Technology Deployment

Professional Experience

Confidential, 1993-2009 Hillsboro, Oregon
Infrastructure Manager/Ops manager
In charge of IT and Infrastructure Operations, Servers, Network, Data Base, and Middle Ware services for the Intel Wafer Fabrication Plant. Responsible for maintaining, enhancing and developing platforms, applications and databases. Managed the department budget planning, Quality systems (ISO) and SOX compliance. Hired and developed platforms, DBA, and Network team members.

Key Accomplishments:

Consolidated and improved mission critical servers, improving the unscheduled down time to less than 1 hour per quarter.
Developed and implemented standards for the mission critical servers used in the 8 inch wafer manufacturing plants throughout Intel. Led a highly matrixed team in establishing consistent HW/SW Plan of Record.
Designed and proliferated servers and established standard throughout Intel’s 8 inch wafer fabrication plants.
Established 24X7X365-sustaining services for Windows, UNIX, VMS critical servers.

Consulting Programming Resources Regional Manager
Led the SW, SAP, QA and Consulting & Programming groups. Responsible for providing project management and client server/web application development in all aspects of ERP, thus saving money by keeping the knowledge in house and avoiding the external resources.

Key Accomplishments:

Grew the business by 200% while ensuring operational excellence.
Established a start-up/Quality Assurance consulting business for 50+ concurrent clients, led the Creation of business plan, obtaining funding and staffing teams.
Led 8 consulting teams to over-recover by $1.2 while delivering over 200 concurrent projects, dramatically reducing unit cost, and increasing productivity.

Year 2000 Infrastructure Test Manager

Established a cross-organizational, geographically dispersed test and supplier teams as part of the worldwide Year 2000 Program office.

Key Accomplishments:

Led Year 2000 testing efforts on both Unit and Integrated level computing equipment for all non-manufacturing business functions. (Received corporate recognition)
Achieved no disruptions (HR, Finance, IT, Legal, Materials and other business units).
Successfully led a team in charge of ensuring Intel global suppliers were Year 2000 compliant.

Operation Manager JF/UT Campuses
Managed a cross discipline team responsible for network and server infrastructure on the Oregon Site’s Jones Farm and Utah campuses with a focus on 100% service availability.

Key Accomplishments:

Created an environment that eliminated the team’s turnover.
Negotiated and convinced the Service Engineering group to deploy and validate new technology and processes landing in the network / server environment.
Championed establishing the Change Control Process.

Confidential
Portland, Oregon
Adjunct faculty

Developed and taught upper level courses in the area of UNIX OS/internals, SW Tools, Year 2000, HTML, and programming languages for Confidential

Education

BS - Computer Science/Mathematics
MBA - Management/Finance

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