COMPUTER EXPERT CONSULTANT Resume

Professional Profile

Enthusiastic/hard-working with exceptional computer skills
Excellent organizational & multi-tasking capabilities
Ambitious & results-driven, with a talent for building & sustaining positive customer relationships
Superior performance in problem solving
Proficient in identifying customers' concerns & selecting appropriate resolution
Knowledge of Dispatching programs: Excel, RoadNet & Service Alliance, Enterprise, etc.
Excellent coordination of daily dispatch functions

Professional Experience

Computer Consultant (FreeLancer) 2009 - Present
COMPUTER EXPERT CONSULTANT
Services:

Installing, Repairing, Troubleshooting & Advising customers with computer related problems-issues.
Services for Home & via Phone and-or email.
Hardware & Software knowledgeable.

Confidential, West Paterson, NJ 2004 - 2009
LOGISTICS - LEAD DISPATCH SUPERVISOR / ACTING BRANCH MANAGER
Previous Position: Lead Dispatcher
Responsibilities:

Oversaw Dispatch Department. Managed Payroll & Accounts Payable using Enterprise software.
Managed over 65 technicians, including drivers
Monitored owner-operators in their fleet to ensure service was made according to customer instructions
Coordinated workload with field forces.
Ensured service measurements were met & business escalation process was administered properly.
Monitored & tracked work during the day as needed
Dispatched technicians to repair floor care equipment.
Monitored miles/revenue per vehicle.
Followed up with Technicians on Nextel radio communication. Monitored job progress.
Handled all necessary paperwork & daily processes.
Worked & supervised shop foremen on assigning & completion of all in-house repairs.
Worked with Parts Coordinator to assist on quotes, estimates & ensured back orders were met.
Responsible for all routing and scheduling of technicians in NJ, NY, CT, MD & PA on a daily basis.
Served as the main liaison between the Operations Management Team & The Customers.
Performed duties as the Acting Branch Manager fulfilling all necessary duties.

Confidential, Totowa, NJ 2002 - 2004
LEAD DISPATCHER
Responsibilities:

Oversaw Dispatching Department of over 15 Service Dispatchers.
Handled all Customer service complaints received by Field Location to ensure 100% resolution
Educated customers on product and made follow-up service calls.
Dispatched technicians to install & troubleshoot satellite devices.
Entered information for all jobs into Excel spreadsheet, Dispatch Grid
Emailed job completion percentage reports for Dispatch & General Managers.
Managed data entry and customer service responsibilities

Confidential, Rutherford, NJ 2000 - 2002
LOGISTICS DISPATCHER
Responsibilities:

Performed data entry, customer service.
Maintained documentation of driver vehicle information & created daily job load reports.
Scheduled daily pick ups & workloads, routing throughout the tri-state area and resolved customer complaints.

Confidential, Secaucus, NJ 1995 - 2000
LOGISTICS AIR PARCEL SUPERVISOR
Previous Positions: Office Clerk, PT Supervisor, FT Supervisor Level 2, FT Supervisor Level 1
Responsibilities:

Managed package level detail Department
Ensured driver's work assignment performed daily within scope of 8 hours to reduce excess overtime.
Educated loaders & unloaders with proper training on scanning procedures
Performed data entry, customer service, & web-air tracking.
Processed daily nationwide & overseas package overflow.
Met hourly Daily shuttle pick ups.
Checked scanning loads to make sure prompt customer package delivery.

Education & Computer Skills

Earned 32 credits; concentration in Computer Science

Operating Environments: WIN 95, 98, 2000, Millennium, XP, Vista, Learning Win 7 *New OS*, MAC OS10
Software Applications: MS Office 97, 2000, 2007, 2009, 2010 (Word, Excel, PowerPoint, Lotus 1-2-3, IE) (all versions) Netscape 5.0 & 6.0, Firefox 2.0 & 3.0, also knowledgeable in Email, Networking, HTML & as well as OpenOffice.
Computer Knowledge: Disassembling, Repairing, Troubleshooting, Diagnosing - Software Knowledge as well.
Typing Speed: 60 - 70 wpm Languages: English & Spanish, some French

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship