SUMMARY

• Nine plus years of experience in a wide variety of roles including proposal writing, requirement analysis, design, software development, testing, implementation, reporting and support of software applications
• Well versed with the Object Oriented methodologies and best practices using Rational Rose UML and Visio
• Experienced in data analysis and reporting to various levels of management, including setting up reporting according to senior management goals and ad-hoc reporting
• Proactive problem solver, applying experience and sound judgment to anticipate problems and implement appropriate solutions and an uncompromising commitment to IT operational integrity

Master of Science in Computer Science
Bachelor of Science in Electrical Engineering

Confidential,Richardson, TX
Senior Systems Analyst & Programmer (client: Confidential) 2008 – 2011
OrderPro: OrderPro supports functionalities such as order entry, status updates based on the milestones, notification emails inbox and other validations and messaging ability as required during the order submission process

Production Ops Support Responsibilities:

• Networx Production Support - liaised with Verizon Federal Business clients and development team in resolving issues with provisioning and billing orders
• Led a team responsible for root-cause analysis and code fix and IR creation in Quality Center/CMIS tool
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met
• Helped reduce CA count from 2k to under 20 on a daily basis thus saving millions of dollars for the client
• Proactively identified and resolved issues thus reducing further CA/IR count
• Coordinated sessions with different teams/systems in root-cause analysis and code fix and coordinated testing in DIT and SIT environment to aligned with a release. Documented the findings
• Worked with SQL queries for analysis and data manipulation
• Generated daily Order fallout and issues report for the executive management
• Refined the bug reporting/IR creation process to ensure quick bug fix turn-around time and deployment

Development Responsibilities:

• Represented OrderPro in design discussions, JADs and HLA reviews and calls with other involved systems
• Gave technical and design inputs to BAs for preparing design documents
• Designed and Creating back-end application - Builder and helper Java classes, and Hibernate queries
• Developed complex initiatives at onsite and architect/design the implementation approach for requirements assigned to offshore development teams
• Mentored offshore team for the defect analysis and the guidelines to be followed for development
• Coded base classes and created common framework for new changes so that other developers can extend and follow the same approach
• Authored unit test cases, Code reviews for new requirements. Client interactions for doubts clarifications and trouble tickets handling

Environment/Skills: Java, JavaEE, Servlets, JSP, XML, HTML, Hibernate, JavaScript, XmlBeans, Xpath, Xquery, Oracle, MVC, SOA, ESB Struts like proprietary framework, MQ, UML, Oracle AQ/JMS

Confidential,Richardson, TX
Systems Analyst & Programmer (client: Confidential) 2004 – 2008
Fiber to the Premises (FTTP) Project: Fiber to the Premises (FTTP) is a strategic, transformational initiative to replace copper facilities with fiber facilities, and thereby provide customers with new feature-rich products (Voice, Data and Video) with an improved service experience
Strategic Systems Platform (SSP): The SSP platform incorporates the Sales, Order Entry, Ordering, Workflow, Trouble Management, Data Warehousing, Billing, Product Catalog, Loop Qualification and Provisioning functions for DSL and Fiber products into a unified single system

SSP Production Ops/Maintenance (FiOS Data and Video order management)

• Led a team responsible for root-cause analysis and code fixes. Responsible for quick and efficient resolution in client committed 4 hr. window, to meet the customer desired due date and effective customer satisfaction. Supported Clients (Business, Call Centers, Fiber Solutions Centers...) with provisioning/billing issues
• Coordinated sessions with different teams in root-cause analysis and testing in DIT and SIT environment
• Provided daily Order fallout report and issue report to the executive management
• Refined the bug reporting/IR creation process to ensure quick bug fix turn-around time and deployment
• Documented issues and trained new team members both onshore and offshore (VDSI)

FTTP Program Integration and Testing in DIT:

• Led a team of developers from across 20 FTTP systems (Ordering, Provisioning and Billing) for E2E Integration and testing of numerous FTTP initiatives such as:
• First Office Availability (FOA) of FiOS Data in Keller, TX
• General Availability of FiOS Data in East region (MA, NY, NJ, VA, WV, MD…)
• FiOS Video East and West (FOA and General Availability)
• FiOS Data and Video for Home-Owners Association (HOA) and Multi-Dwelling Units (MDU)
• FiOS D-Link router and FTTP Voice WinBack
• Participated in meetings with Sr. Business Analysts and manager and understood different business process, process plans and functionality in detail. This assisted me to arrange Integration Test Plans which was utilized by the functional team and the development team for performing detailed testing
• Authored Test Plans and Test Cases from requirements documentation and functional specifications
• Coordinated and planned integration and E2E testing of FTTP Ordering, Provisioning and Billing Systems
• Published daily E2E testing status report to executive management
• Tested “Verizon Enhanced Community Application” (vECAP), and “Strategic Systems Platform” (SSP) applications and worked with Developers to resolve bugs

SSP Support Command Center (SSCC):

• Responsible for development support to System Testing, ITO and E2E Testing teams for SSP application issues. Worked with developers across different teams/systems on root-cause analysis, resolution and documentation of software bugs reported through IR system. Coordinated bug fixes with release manager
• Created documentation and trained members in new changes and features implemented with new release

Development Responsibilities:

• Involved in requirement analysis, design, programming, testing, implementation and post implementation support of SSP as WebService to different clients
• Design and develop Ordering modules to take Install, Change, Disconnect, Move and Supplement Orders in SSP. It supports both business and consumer customers and different products like Fiber, Video, DSL, Gold DSL, Fiber, Dial up, LAN ISDN, DNE, DNR, Web Hosting, Web development, DIA, etc.
• Responsible to design interfaces for the front end GUI and backend data Services

Environment/Skills: Java, EJB, Servlet, WebServices, JDBC, JNDI, Weblogic 8.1, XML, JAXP, JAXB, JCE, XSD, Oracle 8i, SQL and Jbuilder

Security:

• Conducted weekly internal training classes for Infovision Consultants on Fortify SCA and source code analysis techniques. Performed report generation using Fortify Audit Workbench. Experience integrating scan results with Fortify Manager. Familiar with OWASP methodologies and best practices

Confidential,Dallas, TX 2000 - 2002
Jr. Software Engineer
Signalware: Homegrown middleware product for building SS7 / IP networks - SS7 stack - usually deployed as SSP (Service Switching Point) or SCP (Service Control Point)
Development Responsibilities:

• Designed and developed a process to perform live upgrade of “Signalware” to newer versions with minimal loss of call traffic. Designed the system in UML notation using Rational Rose
• Implemented the process in C++ and executed configuration files in Korn Shell on Sun Solaris UNIX environment. Used ClearCase for Version Control. Implemented the GUI using JFC Swing
• Designed and implemented flatfile database component using C++ on Sun Solaris, and integrated it with the NexWorx platform. Designed and implemented test tools using Java for testing NexWorx
• Documented the Test Cases and Tested NexWorx Phase 1 [CORBA based Next generation network architecture, which allows networks like Public Switch Telecom Networks (PSTNs) to be opened up to end user (PARLAY API compliant) – Service Component] to work with PARLAY CORBA clients
• Documented the procedure in Operators Manual, Man-Pages, Application Developers Guide

“Signalware” Operations Support:

• Performed numerous installations, troubleshooting and maintenance of “Signalware” on Sun Solaris 2.6, Sun Solaris 7 and Sun Solaris 8 Operating Systems
• Trained and assisted other employees in “Signalware” system configuration and usage
• Fixed bugs and enhanced “Signalware” GUI written in Java (JFC Swing)

Sun Cluster IP redundancy white paper

• Performed research on Sun Cluster IP redundancy and developed prototypes

Confidential,Angola, Indiana 1998 - 1999
Lab Supervisor/Computer Center Operator

• Performed hardware and software maintenance

Languages: C++, C, Java, J2EE, EJB, RMI, JDBC, SOAP, Servlets, JSP, JMS, JAXP, JAXB, XML, XSL, PL/SQL, Hibernate, XmlBeans, Xpath, Xquery, SQL, UML, JavaScript, HTML, Shell, Micro-controllers - 8085, 8086A, MC68HC05 & MC68HC11 assembly languages, CUPL, AHDL, VHDL

Software Development Tools: Fortify, TOAD, SQLTools, SSH, Rational Rose 2002, Eclipse, INET, JBuilder 3.5, C++ Builder 4, dbx debugger, gdb debugger, ClearCase, ObjectStore Database, QuiP, MathCAD, MATLAB, LabVIEW, PSpice, B^2 Logic, Altera MAXPLUS II, Dev05, Microsoft Office

Others: SS7, TCP/IP, UDP, TCAP, ISUP, MTP3, Sun Cluster, CDMA, GSM