Technical Support/Webmaster Resume

OBJECTIVE

As a graduate student with a Masters in Systems and Computer Science, I am seeking a IT Analyst position that will allow me to develop in a reputed company and apply all my knowledge and experience for the growth of the organization.

SKILLS AND ABILITIES

Core Skills:
Strong understanding of business processes and Software Development Life Cycle
Ability to document, analyze and design business processes.
Excellent logical skills for understanding and developing system workflows
Strong Skills in using testing methodologies and Functionality Testing, Integration Testing, System Testing, Business Function Testing, Performance Testing.

Technical Skills:
Knowledge of MS.Net, MS SQL, MS Office, Dreamweaver, Visio, Oracle, Cold Fusion,
Programming Languages- HTML, C++
Operating Systems- Windows XP/Vista
Methodologies - ITIL

Experience

Confidential,Wheaton, MD

Technical Support/Webmaster

8/2009 – Present

Document requirements and translates into appropriate system requirement specifications
Develop test plans, test strategy and test case documents based on Business Requirements and Functional Requirements.
Analyze the Business, Functional Requirement, and streamlined Testing Activities.
Manage database projects and test programmer’s work before final implementation
Evaluate and select vendors to purchase hardware and software to achieve company’s business requirements.
Manage projects to improve system processes.
Design and implement new quality assurance procedures
Make non-dynamic changes and corrections to postings on company website
Train staff on new features of the website
Post monthly PDI class schedules
Develop measures of effectiveness of PDI email marketing campaigns and prepare reports.

Confidential,Washington, DC
IT Internship

06/2008 – 8/2008

Observed present workflows.
Documented current workflows.
Analyzed processes and established solutions
Assisted in auditing created tickets
Assisted in the process of moving application from QA to production.

Confidential,Washington, DC
Teaching Assistant

08/2007 – 6/2008

Provide support for individual students inside and outside the classroom in C++.
Assisted the teacher by testing and identifying problems in the student’s applications written in C++.
Assist class teacher with maintaining student records
Prepare and proctor examinations.

Education & Training

5/2009
Master of Science, Systems and Computer Science
Bachelor of Science, Major in Computer Science

RELATED COURSES

Software Engineering
Operating Systems
Computer Architecture
Database Management
Computer Security

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