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Executive Assistant Resume

Chicago, IL


Confidential, Chicago, IL

Executive Assistant


  • Provides highly responsible organizational support to the Vice President and Directors
  • Monitor and maintain project, reporting, and deliverable timelines as needed.
  • Responsible for calendar management and scheduling of monthly/quarterly department meetings
  • Collaborate and communicate with directors, as well as other individuals in leadership positions to provide operational assistance to the Vice President in a variety of company - wide initiatives
  • Serves as project manager on numerous special projects throughout the department
  • Responsible for processing staffing requests (hiring and termination) for 5 vendors as well as invoices and system access requests
  • Responsible for planning joint management meetings and training seminars for teams travelling from various locations.
  • Orchestrated travel, meals and onsite accommodations.

Confidential, Bannockburn, IL

Office Administrator/Assistant


  • Supported the Executive Director in all facets including scheduling and logistics for speaking engagements and large-scale meetings as well as scheduling and preparation for personal meetings and events.
  • Served as trusted advisor to the Executive Director
  • Orchestrates all calendar management and logistics for meeting scheduling including transportation, lodging, food and entertainment.
  • Drafted memos for the Executive Director to inform employees of any and all changes within the company.
  • Drafted digital weekly newsletter for donors and employees.
  • Worked with fund development team in the planning of campaigns using Raiser’s Edge and donor fundraising events.
  • Managed front office operations and annual budget
  • Organized and planned Board of Directors quarterly (conference call/face-to-face) meetings locally and internationally.
  • Areas of coverage include Board of Directors meetings, policies and procedures of the organization, and general bookkeeping assistance
  • Provided additional support for other staff directors as necessary.

Confidential, Indianapolis, IN

Member Services Representative


  • Conducted inbound and outbound call campaigns for Indiana state health benefits.
  • Utilized reference materials to assist and resolve all health insurance members’ inquiries.
  • Researched and resolved the more complex member issues and appeals for prompt resolution.
  • Coordinated all health insurance responsibilities with inter-agency representatives
  • Served as point of contact for other internal departments regarding member issues that may impact member satisfaction.
  • Coordinated prompt claims resolution through direct contact with providers and claims departments.
  • Provided assistance with coverage interpretation.
  • Researched, analyzed and recommended resolution of member disputes as well as issues with billing and other practices.
  • Assisted members with demographic changes as appropriate.
  • Responded to member issues related to billing, coverage and systems.
  • Developed, maintained, and enhanced relations with members to foster relationships.

Confidential, Indianapolis, IN

Global Reporting Analyst


  • Assisted in creating new global and local national accounts and insuring that correct pricing and global account manager codes are entered into database.
  • Provided support to the Global Contracts team (generate past/projected sales data, compile monthly reports to give an "at-a-glance" view of the program dollars, process same-time requests for account/pricing/vendor updates, assisted with compiling information used in sales presentations to secure new customer contracts)
  • Monitored weekly negative sales dollars throughout the company and consult sales persons on ways to re-coup while striving to avoid negative dollars in the future.
  • Assisted the Pricing and Profitability team with compiling/generating data necessary to provide the company and customers with the best pricing.
  • Completed analysis and put forward suggestions to improve financial results, processes and business improvements
  • Tracked current pricing and renewal dates to ensure that the rates don’t expire.
  • Strategically planed and participated in contract negotiations with vendors.
  • Worked to improve the overall structure and efficiency, reduce costs and increase profits for the organization.

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