Information Analyst Resume

QUALIFICATION SUMMARY

Programming Analyst with extensive experience identifying business problems and developing solutions through creative thinking. Knowledgeable in mainframe programming using multiple languages. Supported a wide range of applications including manufacturing, engineering, financial, and invoicing. Demonstrated ability to quickly learn and apply new skills. Work well with a team and remotely.

Technical Expertise includes:

Software & Applications: VSAM, Microsoft Office (Word, Excel, PowerPoint, Access,Outlook) VISIO, ABC Flowcharter, VB,
CA-view, CA-7, EDIFACT, EDI, Endevor, Lotus Notes

Languages: Cobol, CICS, Easytreve, IMS, SAS

Operating Systems: TSO/ISPF, MVS JCL

Platforms: Mainframe and client server

Classes attended DB2

PROFESSIONAL EXPERIENCE

Confidential,Warren Ohio 1990 –2009

Information Analyst
Responsible for analyzing user needs, enhancing and developing code for mainframe systems. Assigned to support customers of increasing size and complexity.

Card Services 2008-2009

Gained customer approval for implementation of tested projects documenting all

system changes and additions.

Created and maintained daily work log updating tracking systems to document work in progress and completed.

Created reports for balancing purchases in different currency denominations for different countries testing extensively to ensure proper totals.

Confidential,Engineering 2006 – 2008

Updated Oracle database daily to track documented, monitored, and all code approval before being moved to production.

- Documented legacy COBOL systems to support conversion to SAP.

Confidential,Engineering/Manufacturing/Financial 2001 – 2006

Converted legacy COBOL manufacturing application to Oracle enabling

move from mainframe to client server platform that netted long –term cost savings.

Updated and maintained Microsoft Access databases critical to customer special parts processing..

Confidential,Manufacturing/Invoicing 1997 – 2001

- Received and sent customer EDI transmissions through Elite mapping the
transmission to ensure correct ordering processing.

Installed Y2K enhancements to manufacturing and invoicing systems; analyzed, tested, documented, and implemented changes ensuring updates met corporate standards and ran without error.

Business Analyst/Representative 1993 –1997

Served as the first point of contact providing customer support taking ownership of

each call from inception to conclusion to ensure proper follow-up and timely
resolution. Provided graphs, documents, measurement and feedback for the business.

Help Desk Support 1991 – 1993
- Resolved customer problems and concerns daily for high volume support operation.

Support Operator 1990 – 1991
- Completed daily printing, decollating, and distribution of reports efficiently.

EDUCATION

B.S. in Computer Science
Minor in Mathematics

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