Support Consultant Resume

Profile: Ability to learn quickly, effectively, while taking initiative, combined with highly self-motivated performance. Excellent critical thinking, logical and analytical skill sets with a goal-oriented direction. Participates successfully as an individual as well as within team settings. Large mechanical, electrical, customer support, and computer knowledge background.

Skills: Customer Service and Detail Oriented, Ability to Meet Deadlines, Strong Ability to Plan, Accepts Responsibility, Team Player, Exceptional Computer and Technical Skills, Safety Conscious, Decisive, Problem Solver, Insightful, Desire to Learn and Improve, Ability to Work in a Team or Independent Environment, Articulate, Insightful

Technical Skills:

MSSQL Server database instance and user permission/security knowledge.
4 years of ESRI Product utilization: ArcGIS Server for Java and .NET, ArcSDE for Oracle 10gR2, ArcGIS Desktop, and ArcEngine Software pieces.
Intermediate comprehension of Microsoft Office Suite of products.
Windows XP, Vista 32 and 64 bit platforms, Windows 7 32 and 64-bit platforms.
Basic to intermediate DOS and Batch command knowledge.
Networking, file sharing and programming concepts
Hexadecimal, ASCII, and binary code number comprehension.
Able to troubleshoot, install, and configure computer software and hardware/peripherals.
Highly educated in Internet browsers, e-mail, and Search Engines

Experience: Confidential,Support Consultant: June 2009- January 2012
Confidential,Support SpecialistJuly 2007- June 2009

Utilized, installed, and supported external customers nationwide via phone.

ArcSDE for Oracle 10gR2, ArcGIS Server for Java and .NET, ArcGIS Desktop, ArcEngine, Microsoft Access Databases, and Microsoft SQL Server Database technologies.

Independently implemented over 100 sites all related software while maintaining customer phone support.

Oversaw installation of software, applied service packs, created a database environment.
Migrated data from Access database to SQL Environment.
Created map document(s) and ArcGIS Server Services with new database format.
Integrated sites mapping data with host system as well as tested functionality after implementation.
Supported and troubleshot via phone after implementation.
Members consistently asked for me for phone support as well as receiving formal recognition via emails to supervisor.

Solely setup and supported 20 ArcGIS Server environments and 40+ Services for internal development and QA.

Considered service matter expert and key individual for the team and department for ArcGIS Server Software.
Developed documentation specific to installation of software product.

Documented 70 page step-by-step instructions.
Custom documents per-site on an as-need basis.

Trained 7 other members of team on software knowledge.
Presented for 3 years at annual Member Information Conference describing functionality and integration point(s) of software.
Assisted over 600 sites in 47 states including Canada and American Samoa.
Executed and resolved trouble tickets for internal and external customers in a timely manner within a team environment. Consistently performed on average 10% more trouble tickets compared to other team members.
Ran Access and SQL queries for updating database information.
Utilized WebEx software piece to support members.

Confidential,Internship: Spring-Summer 2007

Engineered, designed, troubleshot, and implemented a diaper repacking station from all pneumatic setup to a completely electrical setup. Worked in conjunction with 4 other students as well as the university in order to complete this project by June 2007.

Education:
B.S. Of Electronics Technology with Emphasis in Electrical Control

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