Team Leader Resume

History:
Confidential, (Chalfont, PA) July 2004 – August 2010

Team Leader May 2008 - August 2010

Conducted daily audits of accounts for each employee to ensure that compliant with company’s policies and procedures.
Monitored calls daily for each employee to ensure that followed company specific and legal guidelines.
Evaluated company reports regularly and implemented team strategies in order to improve individual and team results.
Addressed all escalated customer inquiries or complaints with goal of restoring customer satisfaction and confidence in company’s services.
Handled all managerial tasks for a team of 10-15 employees including payroll, performance assessment, and disciplinary issues including termination.
Developed employees through weekly progress updates, biannual and annual written reviews.

Confidential,Account Manager January 2005 – April 2008

Evaluated high risk car loans.
Liquidated loans to avoid further losses by repossessing collateral when all other options for resolution with the customer have been exhausted.
Mentored new account managers.

Confidential,Representative July 2004-December 2004

Contacted customers in default on their car loans and attempted to resolve delinquency by means of payment or loan extension.

Education

Bachelor of Business Administration