PROFESSIONAL EXPERIENCE:

Confidential,Phoenix, AZ
September 2011 to Present

• Responsible for Primary Support of Clients serving as Escalation path for Level 1 and Level 3 Field Engineers Managed Services environment.
• Responsible for providing design solutions that implement best practices and compliancy towards ITIL, ISO, and HIPPA certifications
• Responsible for Weekly Dispatch of Priority tickets within Autotask ticketing system, and providing a high level of support for engineers in the field.
• Responsible for creating run books on Standard Operating Procedures for application platforms encompassing several application platforms and becoming the Subject Matter Expert on client environments as well as creating supporting documentation for law firms, medical firms, and highly complex engineering departments.
• Supported Various medium to large size clients ranging from 100-5000 users

Confidential,Glendale, AZ
November 2007 to August 2011

• Responsible for Planning, Structuring, and Implementation of all Projects within Scope of Raid Computing Clients
• Responsible for providing Risk Analysis of Client Networks and Properly planning Disaster Recovery Models that included Backup Policies, Managed Services, and Technology Improvements to more than 50 Small to Medium Size Business Models
• Oversaw, Planned, and implemented multiple VMware Environments in several different organizations requiring complex environments with strict regulations and policies
• Highest level support of Windows server infrastructure consisting of Windows Server 2003, 2008, and Exchange 2000, 2003, 2007, 2010. VMware 3.5, 4, 4.1, Advanced VMware tools, Vcenter, Veeam and Vizioncore Applications, Managed Engine Services, Logmein Central, Logmein Backup, and Logmein Hamachi
• Managed Multiple Site to Site Connections for Large Medical Clients including configuration and support of Sage Intergy, Firewall Configurations, and High level compliance of HIPPA Regulations.
• Supported Various medium to large size clients ranging from 10-1000 users

Confidential, Scottsdale, AZ
October 2006 to September 2011

• Managed the network infrastructure, consisting primarily of HP managed switches, Sonicwall routers, four Dell Servers including onsite SAN and offsite backup solution.
• Highest support for Windows server infrastructure, including MS Exchange and MS SQL servers, VMware ESXi 5, Blackberry Enterprise, SpectorSoft 360, and Smartplus. Upgraded Active Directory from 2000 to SBS 2003 and again from SBS 2003 to 2008 as well as Migrated Mail from 2000 to 2003 and again from 2003 to 2010.
• Performed additional duties in the manager capacity for over 5 years, including reporting to upper management, creating budgets, justifying expenditures and supervising personnel. Met with key vendors and managed yearly contracts. Responsible for overseeing all IT functions for organization. Insured that IT policies were complied with and updated regularly.
• Upgraded Exchange 2000 to 2003. Recovered a botched migration from a previous IT company and properly migrated to Exchange 2003. Performed a SBS 2003 to Exchange 2010 Migration in July of 2011 expanding away from a Small Business Server to a more robust 2008 Environment. Migrated 30 users to a new Active Directory and Exchange environment for improved support of their PC and Mac environment.
• Virtualized the majority of the Windows infrastructure to increase ROI. Utilized VMware ESX 3.5 to 5.0. Designed layout for optimal performance and for disaster recovery. Virtualized servers in existing environment to decrease the amount of physical servers needed.
• Proactively monitored systems using Logmein Central checking server uptime and network connectivity. Reviewed daily logs for uptime and Sonicwall configuration changes using Managed Engine Desktop Central.
• Changed VPN from legacy RRAS configuration to Sonicwall firewall.
• Documented all new server and network hardware systems and maintain network diagrams. Created policies for network management.
• Used Logmein Central to remotely manage data center.
• Developed DR plans for network infrastructure and Windows/VMware servers.
• Created global backup system that covered the onsite operations and offsite using Iomega NAS Devices, Backup Assist, and Rsync Technologies.
• Supported client size of 25 users

Confidential, Mesa, AZ
October 2006 to November 2007

• Responsible for all Windows servers, including e-mail and database servers.
• Oversaw the network infrastructure, consisting mainly of Cisco switches and routers.
• Managed staff of 15, covering end-user support, network and telecom administration
• Provided monthly status reports to upper management regarding network, telecom and end-user support areas.
• Assisted with yearly budgets for network, telecom and end-user support.
• Led migration from Windows 2000 to Windows XP for 20,000+ Systems.
• Audited perimeter systems and network infrastructure for security issues.
• Migrated the company from a Windows 2000 domain to a Windows 2003 domain.
• Firewall administrator for over 350 A&T sites over Wide Area Network
• System Administrator and Central Ticket Authority for Remedy Ticketing System
• Supported large size client end users up to 25,000 users

Confidential, North Sioux City, SD
January 1998 to August 2005

• Operations Helpdesk for Gateway 2000 Plant Operations – Systems Administrator Role in a 24/7/365 environment.
• Oversaw the network infrastructure of entire organization both based in the USA and overseas in 5 different countries. Assisted with day to day operations of company network as well as providing end user support.
• Provided break/fix escalation support for heterogeneous environment which included AS400 Mainframes, Server 2000, Server 2003 Datacenter Environments supporting efforts in 382 Country Stores Worldwide
• Supported large size client end users up to 100,000 users

TECHNICAL SKILLS:

• Microsoft Server NT 3.51-2008 R2
• VMware, ESX 3.0,3.5,4,4.1 5.0, Vcenter
• Active Directory 2000 - 2008
• Microsoft Exchange server 5.5, 2000, 2003, 2007, 2010
• Microsoft Office 365 and Microsoft BPOS, Microsoft Lync 2010
• Blackberry BES 4, 4.1, 5, Express
• Sage Intergy 5.5, 6, 6.1, 6.2
• Autotask Ticketing System and Administration
• Great Plains Accounting (Dynamics GP) 9,10, 2010
• Smartplus 9, 9.1, 10 for Marketing and Media Applications
• Spectorsoft 360 for Medium to Large Business Implementations
• Logmein Central including Managed Support Services
• Microsoft SQL 2000-2008
• Microsoft Office 97-2010
• Citrix Xenapp and Microsoft Terminal Services
• DNS, DHCP, WINS, SMTP, NFS, RADIUS, DFS
• Cisco ASA and PIX firewalls, Sonic firewalls, Juniper Firewalls
• Cisco routers and switches
• Cisco Wireless Routers and Access Points
• HP, Dell, D-link managed switches
• Dell SAN and NAS devices
• VERITAS Backup Exec, Acronis, Backup Assist, Veeam, Vizioncore
• Symantec Antivirus, Trend Micro Antivirus, Vipre Enterprise, Sophos Enterprise
• Dell, HP, Compaq, Gateway, and IBM servers
• APC UPS and PDUs
• Raritan IP KVM and Serial console

EDUCATION:

Bachelor of Applied Science,
Masters of Information Systems Management

CERTIFICATIONS:

MCSE 2003, MCITP 2008, CCNA, Net+, A+