Administrative Assistant Resume

SUMMARY
Diversified customer service, technical support, and administrative professional with experience in a large Fortune 500 financial service corporation with the proven ability to:

Communicate effectively with external customers and all levels of internal customers
Efficiently complete detail oriented time sensitive work assignments
Research and resolve issues in a timely manner
Work independently and at the same time successfully perform as a strong contributor toward meeting team goals and objectives
Organize and Multi-task

PROFESSIONAL EXPERIENCE

Confidential, Hartford, CT (5/2011 - 12/2011)
(Contractor through Synergy Services)
Administrative Assistant, Human Resources - Employee Relations

Copied, Reviewed, Organized and Filed Highly Confidential Documents/Files
Scanned Legal Documents and attached to Remedy system
Created cases for Background Alerts, Job Modifications and IS Investigations.
Reviewed and updated excel spreadsheets.
Processed Involuntary terminations and updates
Prepared Separation Agreements

Cared for elderly parent (6/2009 - 5/2010)

Confidential, Bloomfield, CT (9/1992 - 6/2009)
(Formerly The Travelers Life and Annuity Company)
Financial & Inforce Analyst II, Life Policyholder Services & Life Inforce Operations

Processed technical policy changes and complex traditional life insurance adjustments.
Provided consultation and technical support regarding policy provisions, and procedures to Call Center, Claim, Billing, Title and Beneficiary, and Service Resolution Teams.
Maintained and monitored a group of high profile life insurance policies with individual needs.
Calculated cash values, paid up and extended term values manually.
Responded to numerous calls from internal and external customers, researching and resolving questions and issues in a prompt, professional manner.
Completed loan audits to ensure the accuracy of the loan.
Performed quality control for specific financial transactions.
Tested system changes intended to enhance and ensure the integrity of the automated system and provided business specifications for system enhancements.
Assisted internal auditors by delivering verbal explanations of the technical workflow.
Provided on-the-job training to new hires.

Processor/Senior Processor, Confidential, Life and Health Division (3/1980 - 9/1992

Processed policy transactions (i.e., loans, partial surrenders, surrenders, ownership and beneficiary changes and term conversions). Crediting of premium payments and Reinstatements.
Handled and responded to numerous telephone inquiries from both policyholders and agents regarding, term, whole life, and universal life policies, consistently exceeding expectations of both customers and management.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Employer Offered Courses Completed

Life Office Management Association courses 1
Computer Literacy
Stress Management
Fraud Awareness
Effective Listening
Compliance Training
Records Management
Time Management

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