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Desktop Technician Resume

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Summary:
Hard-working, motivated IT professional with previous hands-on experience fixing and building consumer PC's and providing solid customer service. Team player who is goal-oriented and invested in acquiring new skills.

Technical Abilities:

Operating Systems

  • DOS
  • Linux
  • Windows 9X
  • Windows 2000/XP
  • Windows Vista
  • Windows 7
  • Windows Server 2003
  • Windows Server 2008

Virtualization & Other Software

  • VMWare
  • Virtual Box
  • Virtual PC 2007
  • Active Directory
  • Open Office
  • Quicken
  • MS Office Suite

Skills & Maintenance

  • Hardware Consulting & Repairs
  • PC Service & Support
  • Software Installation
  • Troubleshooting
  • Building Desktop Systems
  • Upgrading Desktop System

Education:

Master Certificate in PC & Networking Design With Security
Intensive, 824-hour, hands-on, instructor-led training focused on:

  • Linux system configuration and administration
  • Fundamentals of Networking (Net+)
  • PC and Networking Support (A+, Net+, MCSA)
  • Maintaining MS Windows Server 2003
  • Implementing and Managing MS Exchange Server 2003
  • Assessment of network security risks (Security+, MCSE)

Employment:

IT independent Contract Work, St. Peters, MO and Framingham, MA 1998 -Present
Currently under contract with Confidential
Worked for Confidential under contract April 30th - May 23rd (2012)
Worked for Confidential under contract June 1st to June 6th (2012)

  • Fixed and Built over 200 Consumer PCs
  • Helped in Migrating several laptops from Windows XP to updated Windows Operating Systems
  • Scanned and removed Viruses, Worms, Trojans, Spyware and other Malware from several hard drives
  • Tested newer technology and software
  • Built and Troubleshooted Servers
  • Worked with customers to determine best PC combination per their budget.
  • Preformed over 200 upgrades on Desktop PCs and a few Laptops
  • Troubleshooted ToIP Phones

Confidential, Framingham, MA March 2007 - July 2007
Desktop Technician

  • Fixed and built Consumer PCs
  • Troubleshot and administered ~20 Windows Based PCs
  • Used Norton Ghost to save and restore images off of hard drives
  • Tested newer technology and software
  • Performed software/hardware upgrades on existing computer systems.
  • Scanned and removed Viruses, Worms, Trojans, Spyware and other Malware from hard drives
  • Worked with customers to determine best PC combination per their budget.

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