Technical Support Specialist Resume

Summary of qualifications

Experience includes:

Fifteen years in management of personnel;
Customer service skills including problem solving and the development of positive customer relationships;
Revenue control and design of systems to maximize budget efficiency;
Management of multiple projects simultaneously;
IT certifications in A+ and MCSE;
Hardware tech support lead role;
Thorough knowledge of all aspects of business systems management;
Excellent communication skills

Professional experience

Confidential,Technical Support Specialist
September 2005-May 2011
Diagnosis and repair of laptop hardware issues
-Software and hardware installation;
San Jose, California
Confidential,Technical Support Consultant
April 2002 – September 2005
Technical support for individuals and small businesses:
-Set up, maintenance, and troubleshooting of computer systems;
-Software and hardware installation;
-Upgrades, and training
Los Gatos, California

Confidential,Technical Support, Business Development
November 2001 – April 2002
-Desktop maintenance;
-Installation of hardware and/or software;
-Business development;
-Locating and securing potential grants, donors, and members
San Jose, Ca

Confidential,Technical Support Liaison
May 2001 – November 2001
-LAN and computer network support;
-Ongoing local tech support to office staff, serving as liaison to VP of IT
San Jose, California

Confidential,Operations Manager
Sept, 1999 – May, 2000
-Supervision of all management staff;
-Liaison to client management initiatives;
-Development and implementation of quality control procedures;
-Development of policies to improve and strengthen customer and employee relationships
Miami, Florida

Confidential,CEO of parking management company
1996 - 1999
-Total responsibility for all aspects of company policies and programs;
-Financial management;
-Account acquisition and management;
-Personnel management (40 employees);
Company grossed approximately $700,000. Accounts included luxury four star hotel and restaurants. In 3 years, revenues from parking increased by 300%. Nashville, Tennessee

Confidential,Manager
1994 - 1996
-Management of $600,000 budget;
-Hiring, training, scheduling of employee tasks;
-Contract development and implementation;
-Supervision of 30 employees;
-Customer relations and handling of customer service problems.
Nashville, Tennessee

Confidential,Assistant VP of Operations
1983 - 1994
-Manager over 200 employees,;
-Developed and implemented company policies,;
-Handled customer service relations and problems,;
-Principal management liaison with union representatives
Los Angeles, Ca.

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