Professional Qualifications Summary:
12 years of business and systems analyst experience with proven ability to design, implement and lead ERP initiatives. Extensive JD Edwards Financials expertise providing both functional and technical support. Recognized as a valued business partner as evidenced by effective relationships with CFO and Controller
Comprehensive knowledge GL, AP, AR, Fix Asset and Supply Chain JD Edwards modules as well as 1st, 2nd, and 3rd level support for JD Edwards applications. Demonstrated success in managing complex projects and programs with a focus on managing change and driving value add cost/quality outcomes.
JDE & EDI Mapping and troubleshooting on AS2 connection, Setup trading partners creating 850,856,810 & 860 maps. Dynamic, independent, creative and highly motivated individual with strong analytic and strategic thinking skills, and effective interpersonal communication skills.

Technical Skills:
· ERP: JD Edwards Financials (AR, AP, & GL), Distribution, Supply Chain, SAP ECC Version 5.0 (MM03)
· CRM: ACT
· EDI
· WMS: Manhattan Associates PKMS


Professional Experience:

Confidential, September2011 – Present
ERP Business/System Analyst II

· Level II support of JD Edwards issues.
· Responsible for developing and implementing custom Applications.
· Conducted thorough assessment and testing of JDE methods for the Finance departments(AR,GL and AP) and manufacturing
· Provide continue education and training to the end users.
· Provided and created detailed documentation .
· Established user security on JD Edwards.
· Conducted and provided complex cost/benefit analysis for multiple projects, methods, and procedures.
· EDI Mapping and troubleshooting.
· Managed conversion procedures and system implementation plans, including user training and orientation.
· Responsible for the preparation and customization of various models including financial accounting models, business unit set-up models, sales order models, inventory models, etc.
· Provided leadership and professional guidance.

Confidential,September 2010- April 2011
Business/Functional Analyst (Consultant) Enterprise 1 JD Edwards

Troubleshoots automated system problems and issues encountered by users relating to populating data fields and data reporting.
Reviews all Help Tickets related to ERP support team and resolve issues.
Document upgrades and enhancements for various sections of the ERP system.
This involves using interviews, document analysis, focus groups, surveys, site visits, business process descriptions and standard workflow analysis.
Indentified and resolved issues by recommending modifications to business processes.
Provided End User Training.
Participates in Change Request process to approve, document, test and certify all changes to the ERP system.

Confidential,June 2007 – December 2009
Business/Functional Analyst for JD Edwards Financials version 8.11

· Lead business/system analyst for 3 independent regional REIT’s.
· Responsible for developing and implementing new methods and procedures that met and surpassed the requirements of new and existing projects. Projects involved highly complex systems such as ALF and Yardi.
· Conducted thorough assessment of JDE methods for the Finance departs(AR,GL and AP)
· One of two companywide analysts responsible for the day-to-day operations of JD Edwards E1 – a complex system consisting of 1200-plus client users across 45 states.
· Provided detailed documentation of system specifications, including system installation procedures, system backup and recovery techniques, and system test methods.
· Established business case scenarios and partnered with the project manager and individual department heads in building acceptance of new proposed program modifications, methods, and procedures.
· Conducted and provided complex cost/benefit analysis for multiple projects, methods, and procedures.
· Responsible for defining system objectives and design specifications in collaboration with senior business analyst and/or project manager.
· Enhanced system efficiency 32% by analyzing and revising existing system logic issues. Produced and introduced documentation which enhanced system efficiency. Responsible for the creation of documents and analysis to ensure optimum equipment performance.
· Managed conversion procedures and system implementation plans, including user training and orientation.
· Aided the company’s controller with the preparation of financial reports including cash flow statements, income statements, balance sheets, etc.
· Responsible for the preparation and customization of various models including financial accounting models, business unit set-up models, sales order models, inventory models, etc.
· Provided leadership and professional guidance to departmental managers and less experienced personnel.


Confidential,Sept. 2000 – May 2007
ERP Manager Financials/Supply Chain

· Sole lead system/business analyst for the conversion of Douwe Egberts’s legacy system, Glovia, to JD Edwards World.
· Responsible for overseeing and transferring Douwe Egbert’s data from the JD Edwards World system onto Sara Lee’s JD Edwards One World system. Maintained the data integrity throughout the merger and enhancing the Financials and Supply Chain between both Companies.
· Created mapping documentation for the transference of data from the JD Edwards system to SAP ECC Version 5.0 (MM03). Responsible for conducting testing in the Material Master (SAP).
· Maintained logistics/planning processes in support of business unit\'s initiative.
· Worked with the on-going business process improvement team that successfully generated savings of $200k and benefits by employing a formal methodology to evaluate and improve division\'s business practices and processes.
· Maintained Multi location/Lot control Process for outbound/Inbound Batches.
· Worked with Stakeholders and individual users to develop functional requirements for the financial modules, Supply Chain and the Manufacturing Modules within the JD Edwards system.
· Lead all support efforts after the implementation including functional/technical support for all issues within the JD Edwards system. Accountable for user security within the system while meeting the requirements for Sarbanes-Oxley Standards.
· Partnered with key departmental managers in seeking and developing opportunities that increased the overall effectiveness of the JD Edwards software system to better meet business needs.
· Recommended enhancements and modifications for JD Edwards software Such as upgrades and patches, as well as business policies for software utilization and user procedures. Conducted system enhancements and modifications while working closely with the Q.A. staff.
· Responsible for developing customized reports utilizing JD Edwards (World Writers, Fastr, and Star).
· Actively represented the business planning perspective for IT in cross-functional meetings
· Investigated and resolved issues within Supply Chain module as well as WMS (Warehouse Management System) software.
· Maintained ACT (CRM) Database and provided over 150 end-users with training in JD Edwards and ACT.
· Responsible for high levels of analytical analysis used for resolution of business issues.
· Received outstanding performance reviews for superior leadership, contribution of new ideas and solutions to complex challenges.


Confidential, July 1996 – Aug. 2000
Level 2 Systems Manager

· Managed 8 analysts for IBM’s E-commerce division.
· Lead team responsible for monitoring the traffic of data. Accountable for the performance of a server farm comprised of 1300 servers.
· Implemented server system backup and recovery on a daily basis.
· Monitored and supported multiple platforms, including but not limited to, Oracle, Microsoft servers, Unix servers, Sun servers and AS400 mainframe.
· Monitored and maintained network interfaces using Tivoli.
· Responsible for training new analysts.
· Provided post-support of Xylan switches located in the server farm.
· Lead team of top producers. Team maintained the highest performance goal percentage, which exceed IBM’s 100 percent goal by 23 percent.
· Promoted from analyst to manager within 6 months of joining the company.


Education:

B.S. (IS Computer Science)


Certifications :
· JD Edwards/ A/R, A/P, Fixed Assets, General Accounting, Sales Order, Distribution, Manufacturing, Supply Chain, Advanced Pricing, & Inventory
· IBM Training and Certification in SQL