Desktop Engineer Resume

TECHNICAL & PROFESSIONAL SKILLS

EDUCATION & TRAINING

Major: Computer Information Systems; Expected Graduation: May 2013

Major: Information Technology; Graduated: January 2011

Program provides hands-on skills development, Pace University credits, and corporate internship at leading New York City corporations. Courses include Information Technology, Business Communications, Professional Skills, and Business Math
Recipient of High School Diploma, GPA 3.00/4.0

PROFESSIONAL EXPERIENCE

Confidential, 09/2010 - 05/2011
Desktop Engineer New York, NY

Assisted with the setup, maintenance and administration of Microsoft Windows 7 Desktops and laptops, Mac Laptops and responded to about 50 customer inquiries and issues daily
Upgraded more than 350 users, to date, from Windows XP to Windows 7 or Mac platform
Troubleshot and resolved hardware and software issues related to: Mac's, PC's, and Android Phones
Installed hardware, software and imaged machines for 50 new and existing users weekly ensuring full functionality on corporate network, printer, and application installations
Monitored trouble ticket queues, diagnosing and resolving an average of 15 user issues weekly

Confidential, 10/2009 - 10/2010
WaiterNew York, NY

Provided 50 or more guests with excellent customer service that generating 18% gratuity
Prepared 3 dining rooms and outdoor eating venues weekly including table and chair setup
Processed payment and receipt for all transactions and distributed gratuity to servers and waiters accurately and in accordance with company policy

Confidential, 07/2008 - 11/2008
Sales AssociateNew York, NY

Prioritized tasks and met quota for Gap Card activation every month of employment
Maintained floor stocking levels, displays and helped ensure that the store was clean and presentable to customers
Worked closely with management to ensure day to day operations of the stockroom ran smoothly

Confidential, 11/2007 - 06/2008
Retail Sales Consultant Bronx, NY

Greeted all customers in a friendly and enthusiastic manner and provided professional and timely customer services to all guests
Used product and technical knowledge as well as selling techniques such as add-ons to boost sales and reach store and positions sales quota
Counted all cash in registers to ensure they contained the correct balance and assisted managers with nightly cash removal and pickup adhering to the company's Loss Prevention policies