SUMMARY

Over 9 years of experience in various technologies in IT including 5 years in Technical Support and 4 years in Middleware Administration. In depth experience with WebSphere Administration on a gamut of Windows and UNIX based Operating Systems. Built development environments from scratch to test and through to production deployment. Provided 24x7 on-call support. Extensive experience in troubleshooting issues in both intermediate and high technical levels. Training new hires and cross teams with new technologies. Good experience with working on a range of Operating Systems from Windows based Servers to UNIX based flavors – IBM AIX, HP-UX, Linux and Sun Solaris. Willingness and ability to quickly adapt to new environments and learn new technologies.

Technical Expertise

Software: Microsoft Office/Excel/PowerPoint, IIS, IBM WebSphere MQ, WebSphere Application Server 6.1, WebSphere Message Broker, WebSphere Process Server, Bea WebLogic 9.x/10.x, Apache Tomcat, J2EE, CICS Transaction Server for z/OS, IBM DB2 8.1, SQL Server 2005, Eclipse, MQMON, BMC Patrol, WS_FTP Pro, PM4Data, MQ FTE, Bluezone Secure FTP, VMware, Matlab, Labview, MEMS Pro, L-Edit.

Hardware: PCs; Dell Dimension/Optiplex, HP Pavilion. Processors; Pentium, AMD; Modems (dial-up, direct line and cable), Linksys, D-Link, Netgear Routers

OS: Windows 95/98/Me/XP/2000/2003/Vista/7, IBM AIX, HP-UX, Sun Solaris, Oracle Enterprise Linux, CentOS, Red Hat Linux, Fedora Core, SUSE.

Networks: TCP/IP; Wireless 802.11a-802.11n; DSL; Routers; Switches; Hubs; 3Com; Cisco IOS; Routing Protocols (RIP, BGP, AS, OSPF)

Languages: C, Java, UNIX Shell Scripting.

Certifications: MCP (Microsoft) – Supporting Users and Troubleshootinga Microsoft Windows XP Operating System (70-271) & Supporting Users and Troubleshooting Desktop Applications on a Microsoft® Windows® XP Operating System (70-272), CCNA (CISCO).

PROFESSIONAL EXPERIENCE

MQ Administrator, Confidential,KS May 2007 – June 2009

Worked as an MQ Administrator at Confidential,Job profile entailed working with development and cross-functional teams to build WebSphere MQ (Message Queuing) entities based on project requirements. Tasks included building MQ objects (queue managers, queues and channels) and establishing connections between Midrange and Mainframe Servers.

• Responsibilities included Installation, Configuration, Integration and Maintenance in WebSphere MQ.
• Installed MQ V6 & V7 on various UNIX based Servers (AIX, Solaris and HP-UX) and Windows based Operating Systems.
• Applied RefreshPacks and FixPacks to upgrade MQ Versions.
• Upgraded MQ versions by manual process and automated processes using scripts.
• Identified out of support MQ 5.3 versions on servers and upgraded to Version 6.0.2.3 and eventually to V7.0.
• Installed MQ using smitty and installp utilities on AIX and Solaris Servers.
• Created and configured MQ Objects like Queue Managers, Local Queues, Alias Queues, Remote queues, Transmission Queues, Dead Letter Queues, Clustered Queues, Channels, Listeners, Clusters, Triggers, Processes and Namelists.
• Configured repository Queue Managers in a Clustered environment.
• Converted an existing network of Queue Managers into a Cluster environment.
• Built DEV Environments from scratch and followed through to TEST and Successful PRODUCTION Deployment.
• Created MQ Objects in DEVELOPMENT, TEST and PRODUCTION Environments.
• Created MQ objects on Mainframe z O/S Servers and built connections to Mid Range Servers.
• Monitored log files of Clusters and Queues and Queue Managers.
• Monitored MQ Objects using MQMON and BMC Patrol.
• Problem determination using Queue Manager Error logs.
• Cleared Queues using MQ Commands and the MQMON monitoring tool.
• Checked for and Set MQ Authorities for different Applications Teams.
• Set Authorities on Queue Managers, Channels, and Queues.
• Involved in developing backup and recovery procedures.
• Read/Browsed Messages to verify proper/complete message transmission.
• Ran Security Scripts to assign authorization to Queue Managers.
• Edited and Updated CronJobs as and when required.
• Performance Tuning on Queue Managers and Channels.
• Maintained and Documented MQ Installs and Upgrades on various Platforms.
• Maintained over 300 Queue Managers on over 200 Servers.
• Opened PMRs with IBM and documented the fixes.
• Performed regular on-call duties like scheduled MQ bounces during server upgrades.
• Documented all upgrade and install procedures.
• Trained Team members on WebSphere Product support.
• Provided 24x7 on-call support on rotation basis once every 2 weeks supporting outages and scheduled server maintenance.

WebSphere Administrator, Confidential,Dallas, TX May 2006 – May 2007

Worked as a WebSphere Administrator for Confidential,Job profile included administration of WebSphere Application Server software for company projects.

• Maintained, administered, configured and tuned WebSphere Application Server in a clustered environment on UNIX based servers.
• Responsibilities included Installation, Configuration, Integration, Deployment and Maintenance of WebSphere Application Server.
• Implemented Horizontal & Vertical Clustering of WebSphere Application Server.
• Upgraded WAS to V6.0 and MQ from 5.3 to 6.0.
• Created and maintained automated scripts based on requirements.
• Ran performance monitoring for applications running on the company website.
• Monitored Queue Manager Log files.
• Implemented the Workload Management (WLM) (to handle HTTP Requests, Servlet Requests, and EJB Requests).
• Configured Cluster Environments.
• Applied CSDs, Hypers, hotfixes and PTFs.
• Resolved problems from looking up the error logs and by running user traces and service traces.
• Analyzed log files to detect and troubleshoot server and application problems. Used trace features to resolve those issues.
• Monitored WebSphere Application Server logs on a daily basis.
• Provided on-call support.

Technical Router, Confidential,Bangalore, India Aug 2003 – Aug 2004

I worked as a part of the global technical support group based in Redmond, Washington to support global Microsoft customers using Microsoft products in development or production environment. As a Technical Router, based at Microsoft R & D at Bangalore, India, I was responsible for working with DBA’s, Developers, System Administrators and Support Engineers to provide 24/7 based technical support on Microsoft technologies ensuring high customer satisfaction rates. Tasks involved providing level 2 support to customers on products like IIS, SQL Server and SharePoint Portal Server. The clients mainly included high profile financial institutions running mission critical applications, hospital industry, education and medical institutes and other IT based firms which run MS Applications in all kinds of environments.

• Created best practices documents that were used as Standard Operating Procedure.
• Achieved awards for excellence in customer handling and meeting metrics.
• Monitored team calls and assisted with improving metrics and customer satisfaction.
• Audited Microsoft Partner companies like Accenture for operational procedures.

Technical Support Analyst, Confidential,Bombay, India Jul 2002 – Jul 2003

Worked with Confidential,as a Technical Support Engineer. Lead quality control team and audited support engineer calls to maintain standard operating procedure. Trained and mentored new hires. Also handled escalation calls.

• Maintenance and troubleshooting DELL Dimensions and Optiplex (Desktops), Software and Networking.
• Work profile included a troubleshooting issues related to networking, wireless, computer hardware, ISPs, modems and operating systems for DELL computers.
• Mentored junior level technical support representatives.
• Handled escalation calls and was also responsible for making out bound calls to customers when issues were not resolved.
• Audited team calls and mentored technical associates to maintain operating procedures.

EDUCATION

Master of Science in Electrical Engineering

Bachelor of Science in Electrical Engineering