Retention Operations Analyst Resume

Confidential Dallas, Texas June 2012-present
Retention Operations Analyst

Works with internal business partners to perform quality control on FHA Insured mortgage loans that have been approved or denied for HAMP and non HAMP loan modification.
Review loan submissions from underwriters for errors in the end to end process of the loan modification by researching all internal servicing platform notes and borrower documentation.
Recalculate income , verify occupancy and review borrower documentation along with occupants credit reports maintaining a portfolio of 176 mortgage loans
Ensure underwriters are completing all loan modifications in compliance with FHA policy and procedures.
Complete statistical reporting and undertaking audits to track, report and manage internal control gap issues and mitigation plans.
Works independently on assignments and under the direction of senior staff on complex projects and analysis.

Confidential Dallas, Texas August 2011- April 2012
Inquiry Resolution Management Analyst

Managed the risk in a portfolio of residential mortgage backed securities, by restructuring mortgages to a more affordable debt to income ratio for the borrower.
Identified loans in pools of mortgage backed securities for possible repurchases and potential fraud cases and not originated in compliance with Fannie Mae guidelines
Used waterfall techniques by way of interest rate reductions along with term extension and principal deferments to ensure a performing loan and avoid foreclosure and other liquidation alternatives
Review of non-delegated submissions for loan restructures from mortgage servicers to determine if all appropriate retention programs were considered by the servicer.
Audited servicers for quality control on mortgages for any policy and mortgage regulatory compliance issues with Confidential guidelines
The escalation point of contact for all Fannie Mae mortgage loan servicers and HUD counseling organization NACA in regards to foreclosure prevention and mortgage loan restructures
Provided training and onsite support for mortgage servicers at all NACA events when traveling 80% of the time in representation of Confidential

Confidential Dallas, Texas September 2007-August 2011
Liquidation Advisor August 2009 –August 2011

Negotiated with borrowers to liquidate mortgage debts by way of Short Sale or Deed In Lieu of Foreclosure.
Utilize mortgage servicing application Equator to evaluate and assign real estate brokers to create marketing plans to liquidate the property.
Work with approved vendors such as foreclosure attorneys, title companies, appraisers and brokers
Reviewed property valuations to determine list price and price reductions to ensure property dispositions
Handled all escalated issues that prohibited the closing of a Short Sale and Deed In Lieu of Foreclosure
Assisted in special assignments as needed for other areas within Liquidation

Liquidation Asset Manager April2008-August2009

Negotiation and execution of Short Sales and Deed In Lieu of Foreclosures to increase the level of disposition of properties
Handled asset level decisions such as reviewing of property bids to determine if repairs are need in order to liquidate the property.
Review Appraisals and Broker Priced Opinions and other valuation tools
Negotiate all offers to highest and best offer with the goal of receiving 100% of fair market value to minimize loss to the investor
Negotiated pay off demands on 2nd mortgages, property taxes, IRS liens, HOA liens and Judgments
Conducted fraud investigations on all offers submitted by reviewing hud statements and all contracts
Partnered with REO asset managers to determine cost effective approaches for special assets

Loan Resolution Specialist September 2007- April 2008

Contact customer on both inbound and outbound calls to service Pre-Foreclosure to Foreclosure loans. Determine the borrower’s reason for delinquencyperform a thorough review of each account’s financial hardship
Determine financial capacity and commitment of each borrower, educate customer on retention alternatives such as repayment plans and loan modifications as well as severity options deed in lieu of foreclosure and short sale.
Utilized Fiserv’s Mortgage Serve to maintain customers accounts which process resolution options

Confidential Irving, Texas July 2007- September 2007
Recovery Specialist

Contacted late stage customers daily for past due payments on charged off debt.
Take effective steps to increase business revenues through proper collection techniques on all past due accounts
Support multiple business lines using multiple mainframe and web applications.
Utilized the IBS system to maintain concise and accurate borrower’s information. Used effective problem solving skills to ensure timely problem recognition and resolution.

EDUCATION

Bachelor’s Degree – Business Technology

Texas Real Estate license