Development Analyst Resume

SUMMARY OF QUALIFICATIONS

Three years in troubleshooting computers (hardware/software) and technically proficient in a variety of applications. Excellent communication capabilities and easily adapt to new situations. Experience in development and implementation of medical office staff training programs and major electronic medical record vendor applications and template development.

WORK HISTORY

Confidential,Saginaw, MI 01/2011-04/2011
Solutions Development Analyst

Supported Physician Offices for Misys Tiger Practice Mgmt and other system.
Generated End of the month Credit Reports and PCMH Reports for Physician Offices.
Created Quick Reference Guides for Work Flows on Medic operations.
Rebooted Fax Servers.

Confidential,MI 08/2009- 12/2010
Electronic Medical Office (EMO) Implementation Coordinator/Design Analyst 02/2007-04/2008

Supported Physician offices through the implementation process of EMO and provided onsite support.
Designed clinical templates for family practice offices, working directly with the physicians.
Conducted monthly EMO Office Staff meetings for about fifteen offices.
Trained office staff on EMO and answered Help Desk phones to assist with end user issues and problems.

Confidential,MI 08/2008-05/2009
Ancillary Applications Analyst

Provide Functional and Technical support to a variety of clinical customers.
Support normal maintenance of business, upgrades, system maintenance and project management.
Analyze and make recommendations for corrective action and resolution of problems within the software application.

Confidential,Franklin, TN 03/2005-05/2006
Medical Assistant

Mastered Misys Program/Scheduler.
Trained Volunteer Workers on all office duties using the color-coded system to file and alphabetize office documents.
Checked out patients, handle currency, answered telephones and coordinated and completed many special projects.

Confidential,MI 03/1991-08/1999
Product Support Specialist, 11/1996-08/1999

Assisted customers with new IDs and acted as liaison between customers and other support groups.
Directly interacted with customers to resolve complex hardware and software problems.
Setup and installed COe and Non-COe (laptop and desktop) computers, printers, and software.
Diagnosed LAN (connection) problems, completed monthly status reports, and installed memory.
Documented, assigned, and closed call tickets in call tracking system (Vantive).

Confidential,Business Analyst, 03/1994-11/1996

Trained approximately 15 new team members.
Analyzed and resolved customer service questions, documenting them using Lotus Notes and Clientele Database.

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