Acting CEO

• Leads a worldwide executive team responsible for all facets of the company’s global operations including corporate and product strategy, product development and innovation, worldwide sales, and daily operations. FCS is a vendor for several global hospitality and gaming companies such as Hilton, Marriott, Starwood, Wynn, Melco Crown, Las Vegas Sands/Sands Macau China, and several others.
• FCS is a global company of over 200 employees with offices in over 15 locations worldwide specializing in software development and services for the hospitality, gaming, and healthcare industries. FCS provides solutions such as call accounting, PBX interface/integration, voice mail, guest service dispatch, engineering, concierge, internet billing/bandwidth management, PMS, POS, and customer facing systems and solutions (including iPhone/iPad/Smartphone applications ).
• Current roadmap development has over 40 projects with General Releases (GA) spanning from November 2010 to October 2012. A more thorough summary can be given upon request; specifically accomplishments for the first 90 days in office and the financial and sales turnaround that has occurred since Sept 2010.

Confidential,Hong Kong
9/07-8/10

Executive - Direct Admin, HR, & IT Departments

• Oversee Administration, Human Resource, and Information Technology personnel, planning, operations, and strategy. Member of Executive Committee and report to CEO of Macao Studio City
• Develop and present project executive summaries to MSC executives and board members including the company IT strategy
• Develop budget and staffing plans, seek ways to reduce upfront and maintenance costs and review FTE outsource options
• Discuss shared service possibilities with partners (Starwood, Marriott, Taubman) and MSC executives.
• Work with partner IT departments (Marriott & Starwood), manage vendors, and negotiate IT contracts for the MSC organization. Review requirements of business owners to define needed applications and hardware.
• Attend vendor demos and research possible direction for technology and system standards, research required and possible use technologies, and keep up to date on current and future technologies to be used by competitors on the Cotai Strip and Macau
• Address technologies that have potential to drive revenue; ability to share customer data, improve and enhance on base technology for marketing & sales purposes.

Confidential,Macau
10/05-9/07

Director of IT – Venetian Resort Hotel Casino & Cotai

Responsible for & kept in line $65 million USD IT pre-opening budget for Venetian Macau (grew to near $100 million USD with additional business requirements) and various multimillion dollar budgets for properties on the Cotai Strip (7 total).

Established Asia Pacific IT standards with various system selections and focus on systems that will drive revenue and/or decrease operational costs.

Provide direction and manage IT operations and projects for the Venetian Macau, Sands Macau, multiple project offices, and properties on the Cotai Strip by overseeing the development of project implementation plans, timelines, and execution of those items.

Prepare IT strategic plan to accomplish property/strip vision & mission, create and manage department budget, manage third party contracts, pricing/contract negotiation, and vendor relations, oversee maintenance services and department personnel.

Communicate on a regular basis with internal senior executives regarding current issues, strategic planning, integration of new and current systems, and budget matters. Work with Cotai partners on establishing shared systems and work with internal Vegas colleagues to bring LVS systems on a global platform.

Work with VP of IT to implement major changes on core business operations, assist outside department executives & their staffs’ with change management, recruit and train team members as appropriate to support the business operations, address escalated issues and facilitate timely resolution, ensure SOX compliance.

Ensure projects are proceeding according to timelines, on budget, meeting critical path targets/expectations, direct changes in project resources as necessary to achieve objectives and timelines for Casino, Hotel, Back of House, & Marketing.

Confidential,Memphis, TN
12/04-10/05

Manager – Project Implementation

Managed product development and deployment of various guest technologies (self-service kiosk, Electronic Check-in (ECI), and Personal Assistants) from conception, through beta tests, implementation, and post implementation phases.

Managed multiple vendor IT relationships with focus on key lock companies (Saflok, Onity, Ilco, Ving, Timelox), Xybernaut Personal Assistants, and IBM among others.

Worked closely with all brand teams, departments within Hilton corporate, hotel management, and ownership groups.

Manage a team of supervisors, installers, and support personnel located in Memphis and various locations throughout the US - established and managed department operating budget.

9/03-12/04: Confidential, Senior Business Analyst – Project Implementation

Managed the implementation of self-service kiosks, managed implementation team, scheduled property go live dates, and worked closely with multiple projects (PMS code update, hardware refresh, property opening/conversion timelines, and so on) that effected the kiosk deployment timeline.

Met with all Hilton brands to establish ’05 install guidelines and requirements for kiosk, managed relationships with Support, Network Operations, Development, Product Sales, and Property Operations to ensure smooth kiosk installs.

Reported weekly to the VP of Front Office Operations & Systems and to the VP of Operations Technology.

Completed project on time and under budget, budgeted for ’05 kiosk deployment, worked closely with development on future versions of kiosk, unattended installations, and use of self-service technology within all brands.

5/02-9/03: Confidential,Implementation Coordinator – Systems Implementation

Project managed the implementation process of the Hilton PMS OnQ for openings, brand conversions, and system conversions of over 200 properties. Managed the activities of the Implementation Specialists while on site during system installations.

Ensure effective communication with all parties involved in the system implementation process. This includes but is not limited to QA, Design and Construction, Product Sales Analyst, Hotel Performance Support, owners/management, and Hilton Support. Established and maintained department web site using HTML.

9/00-5/02: Confidential,Consultant/Specialists - Systems Implementation

Opened / converted properties throughout the United States and installed the hotel PMS (System 21). This includes installation of hardware (file server, workstations, router, hubs, switches, and csu/dsu), installation of software on Windows NT/XP/2000, set up of LAN/WAN, troubleshooting network and system errors, training of new employees on System 21, working with various vendors which includes interfacing, and consulting with owners and management.

Assist management with initial setup of operational procedures and standards. Lead consultant when project requires two or more personnel.