Business Analyst, Project Manager, Programmer Analyst
Expertise in project management, system analysis & design, requirements definition, problem solving, oral communications, mathematics & accounting, COBOL and OS/JCL programming, business & technical writing, team leadership, training & mentoring. Ethical, trained in HIPAA, SAS 70, & ISO 9000 security standards. Communication skills allow for discussion of projects with all levels of management, clients, and co-workers.

Skills

• Strong analytical ability, experience in software design life cycle including requirements definition, project scope, system analysis & design, functional & technical specifications, cost & time estimates, resource management, PERT charts, system integrity & efficiency, COBOL and OS/JCL programming, implementation (individual & release), testing, documentation, & maintenance
• Excellent organizational skills, detail oriented, self motivated, capable of managing multiple projects at same time
• Strong life insurance & annuity knowledge, general ledger, accounts payable & receivable, lockbox payments and EFTs, bank reconciliation, repetitive payments & structured settlements, interest calculations, project accounting, billing & statements (individual & group bill), agency & commissions, taxes, reports
• Demonstrated expertise in communications, oral and written, with various levels of management within own organization and client’s, strong ability to explain project to others regardless of individual’s technical knowledge
• Solid management skills, demonstrated proficiency in leading, training, and mentoring individuals to maximize levels of productivity and knowledge, while forming cohesive team environment

Technical Skills
Languages: COBOL, DYL, OS/JCL. Basic knowledge of Assembler, REXX, SAS
Operating Systems: CMS/VMS
Hardware: IBM mainframe, PC, laptop
Software: Windows XP, Microsoft Office, Internet Explorer, Cisco VPN, TN3270

Accomplishments

• Increased processing speed through enhancement and redesign of COBOL and OS/JCL based financial systems and processes. Identified problems with fund and loan interest calculations and corrected them. Was vital link in bringing company from near bankruptcy to a profitable and competitive presence in international market.
• Increased program & system efficiency through development and implementation of company programming standards and system methodology.
• Vital presence in the company’s success with client as part of 4-member dedicated team. Worked closely with client on daily basis to provide solutions in various processing areas.

Education
Bachelor of Science
Certifications
FLMI - Fellow, Life Management Institute (LOMA)
ACS - Associate of Customer Service (LOMA)

Professional Experience

Confidential,1993 –2009
Lincoln, Nebraska

Development Programmer Analyst (title is not indicative of duties)
Responsible for successful completion of large and small COBOL and OS/JCL projects. Duties included project management, system analysis & design, application development, implementation, and integration of numerous administrative and processing system solutions. Developed working relationship with clients in order to determine needs and provide solutions, time, and cost estimates. Wrote technical specifications and documentation, developed time lines and PERT charts, led walkthroughs, and managed projects. Supervised up to 4 COBOL programmers and wrote employee reviews.

• Confidential,Agency and Commissions Team 2008 – 2009

Modified and enhanced existing COBOL programs and OS/JCL. Developed new COBOL programs and new JCL. Designed online screens. Analyzed current COBOL based system to determine modifications required to meet client’s needs. Wrote functional and technical specifications. Wrote documentation. Shared knowledge of COBOL based financial system with others on team.

• Confidential,Conversions Team 2003 – 2008

Assisted with multiple conversions of policies from other processing systems to COBOL and OS/JCL processing system. Responsible for converting client’s repetitive payout system and dividend factors. Worked closely with clients to guarantee accuracy of converted data. Assisted with merger of two companies.

• Confidential,OnCall Programmer / Analyst 2002-2003

Responsible for all COBOL and OS/JCL processing and online abends. Carried pager 24/7 & telecommuted from home with minimal supervision.

• Confidential,Trainer and Mentor 2002-2002

Trained and supervised new employees. Reported progress to supervisors and assisted with employee reviews. Was chief ‘go to’ person and mentor for all employees when questions or problems arose during programming and testing stages of COBOL programs and OS/JCL.

• Confidential,Development Team 1993-2002
  Developed working relationship with clients in order to determine needs and provide solutions. Researched projects and provided time and cost estimates to clients. Designed, programmed, and implemented various COBOL based system enhancements, both large and small projects. Wrote technical specifications and documentation, developed time lines and PERT charts, led walkthroughs, and managed projects. Responsible for COBOL based annual statement and group billing systems. Supervised up to 4 programmers and wrote employee reviews. Responsible for programmer on-call schedule. Debugged COBOL and Assembler programs when abends occurred. Was instrumental in the development of company programming standards. Did code reviews. Trained and mentored new employees on COBOL and OS/JCL programming standards, batch and online environments, and system methodology. Taught COBOL and OS/JCL to employees transferring from non-IT departments within the company.
• Confidential,Dedicated Team for Specific Insurance Client 1997-2000
  Part of 4-member team dedicated to a single client. Worked closely with client on daily basis to provide COBOL and OS/JCL based solutions in the areas of policy administration, agency, reserves, commissions, and billing systems. Was extremely instrumental in the company’s success with this client.
• Confidential,Special Projects and Commercial Accounts Team 1993 - 1994
  Redesigned, programmed, and implemented COBOL based employee stock option system for local client that had been purchased by a national company. New system had to read and process data in new format and blend with existing data on client’s current system.