Service Technician Resume

Objective

Self-motivated individual seeking to continue my career in the IT field with a company that prides itself on quality and customer service.

Professional Skill Summary

HARDWARE: Proficient in installations, troubleshooting and upgrades of motherboards, CPU’s, memory chips, hard drives, floppy drives, SCSI, CD-ROMS, IDE, sound cards, video cards, network cards, printers, monitors. Building and operating networks, Troubleshooting and Repairing copiers, Installing Copiers, copier accessories, and Imagepass devices, Setting up copiers, and imagepass devices on customer networks, Proficient in installing Computers, and Troubleshooting Computers, Printers.

SOFTWARE: Ability to work with several operating systems, including Windows 2000/2000 Advance Server/2003 Server, Windows XP/Vista/7, DOS, Linux, Unix. Have used Remedy for
troubleshooting Tickets. Microsoft Office 2003/2007/2010, OpenOffice. Active Directory.

Tools: Norton Firewall, McAfee/Norton Virus Protection Utilities, Macrium Reflect/ Acronis Cloning software, SuperAntispyware, Malwarebytes Anti-Malware.

Employment History

Service Technician

10/2007 - 11/2011

Confidential,

Vienna, VA

Diagnose and repair copiers, install and network copiers, upgrade system software on copiers. Assisted customers with using the copier in office and via phone.

Data Center Technician

05/2006 - 03/2007

Confidential,

Reston, VA

Upgrading of memory on servers, halted the servers for routine maintenance and repair; Also trouble shot and resolved various hardware and software technical issues on Hewlett Packard and Dell servers. Cloned servers, traced cables, and installed new servers. Installed fiber optic cables for servers and installed Filers. Swapped hard drives on Filer shelves. Kept tracked of troubleshooting tickets with Remedy.

Education: Computer Electronics Engineering Technology

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