Operating Systems and Server Applications administered
SOLARIS, for ESRI Arc/INFO, Applixware and RCS, (with custom menus); etc.
AIX, for MDSI Advantex, Sybase, IQ
HP-UX, Irix for Purchasing, database and desktop productivity tools
Linux, for Sybase11 database (test system) & network monitoring (RF & other)
Lynx, for data-radio network control & message switch
OS/2, OS/400 for DB2, print administration, accounting, work-force management, etc.
Windows Server 2005, XP, for data-base administration, software support, etc.

Certifications: CompTIA Network+ Professional; Motorola RNC management

Highlights

• Planned and implemented wireless network monitoring for a mission-critical system (that saves over $2 million annually), then administered servers; at GE, devised ways to speed production, up to 7 days per 300 GB dataset package;
• Created formal, coherent, rationalized operating procedures from sources that were ad-hoc or obsolete, published the SOPs and trained with them.
• set up first UNIX server, source code control and wireless systems for large utility;
• Devised software turn-over system and monitoring for servers and for interfaces crossing diverse platforms (OS/400, OS/2, Windows, UNIX, Lynx, DOS, etc.), which simplified administration, enabling delegation to lesser skilled staff.

Employment

Production Control Engineer Confidential, April \'08 to April \'09

• installed operating system/ application software on new servers and shipped them to members, (in consortium of medical quality information: "MQIC");
• supported customers, sales staff, etc.; tracked requests/issues/ resolutions;
• from MQIC sites (clinics, etc.), imported 11 million patient records monthly, (stripping them of identifying attributes), for insertion into data warehouse;
• for pharmaceutical & other clients, dumped records from Oracle datamart (often totaling over 300 GB), encrypted the datasets and shipped them;
• devise/ collect/ analyze remote Windows server, (circa 190), and UNIX system performance indicators; projected needs & changes in capacity;
• recommend/implement changes to routine batch jobs to improve efficiency;
• created/modified scripts to facilitate above tasks;

Software Support Engineer Confidential, May \'07 through Nov \'07

• QA Analyst for new release of eMAR suite, based on .NET, SQL-Server, etc.;
• At Tier-2 of customer support, diagnosed and resolved such issues as:
• blockages in XML message-queueing interfaces, local or nation-wide;
• database update anomalies, on remote handhelds/desktops/servers;
• deficiencies in reports (Crystal, etc.), PDA configurations, Wi-Fi links, fingerprint-authentication, server settings or C# programs, etc.;

Applications Specialist Confidential, Mar \'03 to Nov \'06

• reviewed changes, for all supported software, enforcing SOX-based policy;
• maintained financial suites (PowerPlant, FA_Suite, Lawson: AP/IC/PU/GL), applied and tested vendor-supplied patches/ configuration changes (OS400);
  planned & led upgrade to FA_Suite/ reports from Oracle and DB2 databases;
• planned/ conducted five upgrades of two wireless, workforce management applications, for which:
• created analysis/designs, upgraded sockets interface to MQ-Series+BizTalk;
• analyzed vendor bids, compared in recommendations to client department;
• diagnosed errors, liaison with vendor(s): pursued issues until fixed;
• planned/ coordinated QA with user group; trained support staff.

For out-sourced rewrite of a complex UNIX suite, (to manage property easements, damage claims, billing and 3rd-parties\' requests for locating gas facilities, etc.):

• liaison to foreign developers: for specifications, QA results and users\' issues;
• rewrote interface, over which One-Call Centers submit "locate" requests, etc.

For UNIX remote-sensing system, (collects pressure- & meter-readings/ 300+ sites):

• analyzed bids for software; fixed issues with Sun/HP peripherals;
• consulted on: reconfiguration options, (across XP and UNIX servers);

For compliance with Application Development Life Cycle policy:

• explained/applied/enforced SOX-based policies, monitoring each change;
• facilitated/coordinated audits and tracked custody of documents;
• coordinated approved releases with systems administrators;
• tested Remedy-based Change Control, (once hard-copy and manual).

Helped convert zOS-based accounting to an OS400-based replacement, (Lawson suite):

• created scripts to validate test data and to extract & load data-mart "cubes", and
• to transform DatacomDB-based data, to load to DB2, on i5 server.

Security Analyst/Systems Administrator, (15 years, overlaps other roles, to 2004)

• managed user access: PeopleSoft, Lawson, Advantex, FA Suite, [15 months];
• managed UNIX (AIX/SOLARIS/Linux) accounts, replicated by NIS [6+ yrs];
• wrote scripts to track vulnerable points: UNIX & wireless systems [7+ yrs];
• consulted on network revisions: topology & sub-netting [1 yr]; clarified security risks to help IS managers set policy;
• proposed/evaluated/monitored change-control policy [2 yrs];
• planned, conducted Disaster Recovery tests [5 annual DR tests];
• planned/deployed operating system upgrades; installed applications;
• diagnosed issues, assigned vendor & pursued each, until fix was accepted;
• wrote scripts to automate routine tasks, e.g., to -
• schedule such jobs as create /catalog archives;
• track performance vs. criteria & send alerts, (via pager and email);
• stage any program in next environment (to QA/ training/ production)

Business Systems Analyst Confidential,1995 to 2003
As Lead analyst for three wireless-enabled workforce management projects, (delivered on time & within budget):

• created project plans, RFP\'s, project guide, etc.; found suppliers to bid;
• analyzed/summarized bids on the mission-critical system, for executive staff;
• created detailed analysis & design; liaison between vendors and user groups;
• created data dictionary, database design (per IDEF/1x), and user views;
• wrote QA plans, [including unit, integration (including LAN & RF networks), and system tests]; became the Tier 1 and Tier 2 support expert;
• specified interfaces across many platforms, (AIX, MVS, SunOS, PC, iSeries),
• using ftp or XDR and sockets, or XML, etc.; wrote scripts to monitor logs;
• liaison: IS to user team, training group and steering committee;
• planned & led sub-projects: for other wireless carriers/media, protocols and interfaces; devised (regression) test tracker, applying SPC techniques to QA.

Programmer/ Analyst Confidential, Mar 1990 - 1995
For Marketing, Energy Efficiency, Customer Service and Call-Center applications:

• maintained software, (in COBOL, scripts or HP-71 language);
• led project: evaluated options & replaced custom energy audit software;
• wrote/updated scripts to collect and summarize in-coming call data (OS/2);
• helped set up and test a data-radio pilot project (RD-LAP, UNIX, OS/2, DOS) For Engineering GIS, converted custom mapping system to robust, commercial, client-serverpackage (Arc/INFO);
  imported RCS, compiled it and then evolved it into a turn-over system;
• vendor liaison: arranged support; decommissioned PDP11 system;
• administered plotters, digitizer, Sun servers, etc.;
• converted platform: Prime to Sun & network: RS-232 to TCP/IP;

Sample of Courses Completed
IT Standards For Open Systems HP
Managing Systems and Data Processing LOMA
Advantex R.7 System Administration MDSI
Wi-Fi and Security HP
SunOS System Administration Sun
O-O Analysis and Design Sun
Introduction to DataTAC (private data-radio) Motorola
(DataTAC) Mobile Data Unit Level Maintenance Motorola
Fundamentals of UNIX System V AT & T
UNIX Shell Command Language AT & T
Principles of Testing ALI
... etc.

Experience
as expressed in duration of tool usage or of technical function

Experience, by type of technical function -
5.5 years - UNIX system administration (cumulative)
1.7 years - Facilitate Meetings
2.5 years - Apply Application Development Life Cycle
2.3 years - Gather Requirements
1.7 years - Clarify Requirements
3.0 years - Document Requirements/ Create Data Models
2.2 years - Analyse As-Is vs. To-Be
1.5 years - Create Test Cases
1.5 years - System/ Integration Testing
1.5 years - Facilitate User Acceptance Testing

Experience with tool utilization -
3.5 years - SMIT (AIX tool for administration)
2 years - network configuration tools (for LAN installations/relocations/subnetting)
1.2 years - install/configure UNIX-based application software
2.5 years - write/run SQL scripts from UNIX command-line to Oracle/Sybase DBMS
3+ years - support/install/configure operating system/ software: Windows NT/2000/XP
7.5 years - Korn/bash shell scripting (for analysis/ batch runs/ testing/ monitoring, etc.)
1.2 years - C-shell scripting (analysis/ batch runs/ testing/ documenting, etc.)
3+ years - Configure/ troubleshoot UNIX/ Linux user environments
6 years - support/use UNIX servers/desktops (HPUX, Linux, SunOS, AIX, MacOS X)
4 years - use desktop database tools (Informix, Access, SQLAnywhere, Symphony)
5+ years - use Word Processing (WP, Word, AppleWorks, SmartWorks, DeScribe, etc.)
6+ years - use SpreadSheets (Excel, Lotus, VisiCalc, SmartWorks, Symphony, etc.)
6+ years - track issues, using Remedy-CMS/ TrackWeb/ BigBrother/ ddts tools
2.5 years - model data, diagram with VisualAnalyst/Visio, a la Chen/ IDEF-1x
2.5 year - plan/track projects, using MS-Project/Primavera/Excel/SuperProject
5+ years - Databases: SQL Server/Sybase/ Oracle/ DB2/ SAS-System2000/ INFO
5+ years - report-tools: SQL/FOCUS/SQL-Analyzer/perl/Crystal/Excel/Access/SQLplus
9+ years - editors: eclipse/i5_SEU/XEDIT/vi/SPF/ePM/VA-java/Borland IDE
5+ years - other document tools: Visio/FreeMind/StarOffice/AppleWorks, etc
7+ years - scripting, with POSIX (UNIX) shells, [bash, ksh, etc.]/awk/ perl/
/ DOS command-line/ Qsh on i5/ some WSH/VBscript, etc;
1.3 years - Scripting for emulators: ProComm/SmarTerm/TeraTerm, etc.
1.1 years - analyze/troubleshoot UNIX-based remote-sensing (telemetry) application
3.7 years - technical IT development, not included above, (e.g.,programming)

Other skills and activities
Foreign languages: French (speak & write fluently), some German, some Spanish
Volunteer: for Families First (billing, reporting, systems admin., tutoring, etc.)