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Technical Support Resume

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PROFESSIONAL SUMMARY:

  • Certified Test lead with around 7 year experience in developing and implementing QA processes with leading multinational clients in the areas of Healthcare (Siemens), Banking & Insurance (Royal Bank of Canada).
  • Extensive knowledge of the Relational data modeling and relational database concepts like tables, Primary and foreign keys, Views, Referential Integrity and Stored procedures. Performing GUI, Unit, Regression, Functional, Integration, System, User Acceptance, Black Box, Sanity, Performance, Stress, Reliability, Compatibility, DB Testing. Hands on experience working on Mainframe testing projects.
  • Expertise in Automation Framework design and creation of APIs for Data Driven testing. Good Knowledge in Web/Internet testing of HTML, XML, JavaScript, VBScript, ASP, .NET, Java applications. Developed Manual Test Cases for different projects and converted them into Automation Scripts using QTP & Test Partner. Expert in retrieval of data using ODBC from RDBMS tables used for storing data repository.
  • Hands on experience of defect reporting into bug tracking systems such as Quality Center,Test Director and Rational Clear Quest. Experience in SCM using Rational ClearCase.
  • Strong experience in SQL/PLSQ. Exposure onETL and tools used like TOAD and Informatica.
  • Expert in developing and leading software QA programs and teams for scalable test automation solutions that dramatically improve efficiency, productivity and profitability with a demonstrated ability to define and map project scope, specifications, project timeline, resources, and budget requirement from point of planning through SDLC. Ability to work in-groups as well as independently and initiative to learn new technologies and tools quickly.

TECHNICAL SKILLS:

Operating Systems

Windows family, Linux & UNIX

Languages

VB, VBA, C++, VBScript, JavaScript, Java, XML, AML

RDBMS

PostgreSQL, PLSQL, MS SQL & Oracle

Tools and Environments

Rational ClearCase, Rational ClearQuest, QTP, TestPartner, Test director, Load runner

Processes

QMS- Level 5i

Others

LDAP, Excel Macros, Outlook Macros

Domains

Retail, Banking, Insurance, Healthcare, Media streaming

EDUCATION
Masters in Computer Application

EMPLOYMENT HISTORY:

Technical support Confidential,, Plano TX

04/2011 to CURRENT

Volunteering as Technical support for administrative and maintenance jobs.

  • Led the team to set up network and SharePoint for the intranet. Initiated and installed SharePoint for common files in the network saving on bandwidth used for transferring files.
  • Generated Excel spreadsheet and charts for the authority to summarize and evaluate present data and subsequently compare to previous data, providing value-added information for the same.
  • Analyzed and improved on processing time by automating the generations of receipts, calendar trackers, checklists, admission processes etc.
  • Extemporized on Personal Communication skills by interacting with various customers and staffs from different cultures and backgrounds.
  • Comprehended ProCare, a management tool for student data and employee data. Gathered on extraction of different kinds of reports via the same. Tutored the users on the same.

Test Lead Confidential,iGATE Global Solutions, Bangalore

09/2007 to 11/2009

.NET, Web, IBM PComm Terminal Emulator, QTP, TestPartner, QC, Test Director, AS400 applications
Worked cooperatively with RBC USA/ Canada and offshore team (7 members) to analyze, identify and develop data driven test solutions involving functions/re-usable actions and Driver scripts using the iGATE – RBC QTP framework. Managed various test projects with RBC in Banking and Insurance domain viz. Automation Projects for TPSS, AML - BPT , iTAK (iGATE Test Automation Kit), Business Process, NEXUS, Home & Auto Insurance , Mainframe steps flow etc.

  • Work with Business Analyst and business users to clarify requirements and translate the requirement into technical specifications. Helped the team in analyzing the data to be able to identify the data quality issues.
  • Work closely with various levels of individuals to coordinate and prioritize multiple projects. Estimate, schedule and track Automation and ETL projects throughout SDLC.
  • Developed tool for script template generation and compiling a review checklist.
  • Improved productivity levels by creating Excel spreadsheet based tools for Estimation, Project schedule tracking, Allocation, Status reporting and metrics collection.
  • Overseen multi- team working for different modalities while reducing on interdependencies and synchronizing the work flow.
  • Conducted presentations and walkthroughs for project review reports and root cause analysis.
  • Implemented Scenario automation leading to direct mapping of Business Process to test scenarios hence reducing on project maintenance for work flow based test scenarios.

Test Analyst ,Confidential,Bangalore

07/2004 to 09/2006

VB Script, C, C++, RDBMS
Developed scripts and coded for the User Interface Test Automation (UITA) framework automating the integration and validation test cases using C and VBScript. Involved in designing the technical approaches for the architecture. Improvising the implementation, testing & stabilization of the test automation solutions & the in-house tool for Aspect based recovery management. Responsible for Mentoring and Training new team members and interacting with customers for requirement collection, reporting the product defects and resolving problems.

  • Pass Result for 108 stabilized test scripts on the application which was the biggest modality for the application.
  • Implemented Aspect based recovery mechanism for automation script batch execution failures.
  • Contributed in designing the technical approaches for the test automation framework architecture.

Confidential,

01/2002 to 01/2004

J2EE, JSP, JavaScript, XML, JDBC, MS SQL, SOAP, VB, .net, ASP, Oracle, AML, SQL/PLSQL
Expert in Back End testing experience by writing and executing SQL Queries, Nested Queries, Joins (Self, Cartesian, Inner, Outer) for Oracle and SQL Server Databases. Involved in manual testing, software development and R&D for SQL query optimizations. Developed Web components for Singularity Process Platform, Registration Management System, Help Desk System, Bug Reporting System and Engineering Change Request System. Worked extensively on SQL analysis and optimization. Used database triggers to audit the database values. Using XML based AML (Aspen Meta Language using the SOAP technologies, I generated the Oracle and the MSSQL code for query optimization.

Achievements

  • Received R & R award for Home and Auto Insurance automation in iGATE Global Solutions, Bangalore.
  • Recognition for the Best Customer relationship in Siemens, Bangalore.
  • Recognized for working closely with the Quality team for improving Quality practices in the projects at iGATE Global Solutions, Bangalore.
  • 1st rank holder in the year 2001 for the exam of B.Sc. Computer Science in Patna University.

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