Professional Summary

• Over 7 years of experience in the IT industry in Quality Assurance using Web based and Client/Server applications.
• Knowledge of Travel, Healthcare, Pharma, Wholesale, Financial, Banking, Security projects.
• Key expertise includes testing Extensive experience in manual and automated testing and debugging GUI and Multi-Applications environment and automated testing using Quick Test Pro, WinRunner ,LoadRunner and Defect tracking tools like Test Director/ Quality Center.
• Conversant with all phases of Project Life Cycle including Requirement gathering, Analysis, Design, Development, Testing and Implementation of Quality Software.
• Experience with all phases of Software Development Life Cycle (SDLC) using various module like Waterfall and Agile/Scrum.
• Documented software issues with Rational Clear Quest.
• Proficient in analyzing system requirements, use cases and other documents to gain overall understanding of the new application to determine the appropriate level of testing required and creating Test Plans and Test Cases, Test Scripts, Requirement Traceability Matrix(RTM),Test Environments and analyzing Test Results based on requirements.
• Good experience in performing Verification and Validation activities which includes preparation of test scripts, step-by-step execution, consolidation and reporting bugs & defects.
• Highly proficient in using the defect-tracking tools like Test Director, Quality Center, Rational Clear Quest, Jira, Star Team and Bugzilla2.0.
• Experience in writing and executing SQL queries to perform back-end testing for data integration and validation.
• Excellent logical skills in understanding and developing system workflows and well suited for communicating with both technical and non-technical professionals.
• Expertise in Manual Testing for Web and Client/Server applications on UNIX and Windows Platforms.
• Categorizing and reporting the bugs using Rational Clear Quest.
• Proficient in Integration Testing, System Testing, GUI Testing, Stress Testing, Backend Testing, Black box Testing, Performance Testing and Functional Testing.
• Coordinated with onsite/offshore resources to fix Quality Center queries during SIT and UAT.
• Strong experience in interacting with developers to analyze the user requirements, functional specifications.
• Proven ability to work efficiently in both independent and team work environments.

EDUCATION

• Master of Science (M.S.) in Computer Science

Testing Tools: WinRunner, LoadRunner, QTP 8.2/9.2/9.5, Quality Center 8.2/9.0/9.2,Test Directory, Rational Requisite Pro, Rational Test Manager, Rational Clear Quest, Rational Robo & Rational Clear Case, BugZilla.
Languages: C, C++, ASP.net, VB.net, SQL, PL/SQL, TSL, XML, HTML, Java, JavaScript, VBScript.
Process/Model tool/IDE: Microsoft Office (MS Access, MS Word, MS Excel, MS PowerPoint, MS FrontPage, MS InfoPath), MS Visual Studio, MATLAB, Cadence, Junit, MS .NET.
Application Servers: WebSphere, WebLogic, Tomcat, Jboss.
Web Servers: Apache, MS IIS, Tomcat.
Database: SQL Server 2000/2005 , Oracle 8.0/9i/10g , DB2, SQL*Loader, TOAD.
Data migration /ETL: Informatica, Datastage 7.x.
GUI/Visualization: Visual Basic, Developer 2000.
Operating System: Windows 2003/2000/NT, UNIX, Linux, Novell Netware, AIX.

Professional Experience:

Confidential,Denver, COJan ‘09-Till date
UAT Analyst.

Travelport, one of the world’s largest and most geographically diverse travel companies is dedicated to creating the exceptional travel experiences the world demands. Across more than 130 countries, Travelport delivers greater choice, tremendous travel content and cost savings to travelers, travel professionals and travel suppliers every day. Travelport offers a wide range of business and consumer services, from distribution technology and travel packaging to retail sales and solutions. Travelport operates over 20 leading brands, including Orbitz, an online travel agency; Galileo, a global distribution system (GDS); Worldspan, a global distribution system (GDS) and GTA, a wholesaler of global travel content.

Projects 1:

Open Travel Alliance: Hotel OTA Web Services is a hospitality solution to provide an Open Travel Alliance (OTA) interface with the ability to shop and book a variety of Merchant and Retail inventory available through RoomMaster (RSM).Web Service Customers requests will implement an OTA compliant XML document, which is passed into the Shared Travel Platform (STP) Gateway.

Project 2:

ViewTrip is a web based itinerary tool that allows travelers the ability to view, print and email their itineraries and electronic receipts.Information is available to travelers at anytime online via the ViewTrip website.

Responsibilities:

• Reviewed the Business/ Functional/ System Requirement Specs, High Level Design Documents, Detailed Design Documents and Requirement Matrix.
• Coordinated with DBA & System Engineers to create test environment.
• Involved in gathering requirements, developing test plan, designing the test steps, writing test cases and running test scripts using Quality Center.
• Documented test cases and expected results.
• Ensured the appropriate parties review and sign-off on test cases prior to test execution.
• Responsible for conducting user Acceptance Testing (UAT).
• Exported test cases from Excel and requirements from MS Word to Quality Center.
• Worked with Quality Center Admin in customizing fields for Users
• Assisted Quality Center Admin in creating Users and their access levels
• Used Check Points, Output Values, Recovery Scenarios, Regular Expressions, Object Repository Administration extensively in QTP
• Thorough knowledge of Smart Identification feature of QTP
• Imported and exported data from and to Excel to and from QTP
• Used Parameterization in QTP to perform Data-Driven testing
• Performed browser compatibility testing using different browsers like IE, Fire Fox and Netscape.
• Login defects according to priority an severity levels.
• Participated in defect call and production checkout testing.
• Used Quality Center as a testing Management tool.
• Generated status reports to give the status to the project Manager.
• Developed test case from the Business use case and developed test plans as for the functional design document.
• Performed database testing using SQL, executed various DDL and DML statements.
• Created Database Checkpoints in QTP for database testing.
• Used Reporter Object in QTP for reporting test results.
• Enforced soft code/hard code freeze guidelines after the test execution phase for a project.
• Ensured sanity test are executed after hard code freeze.
• Regularly interacted with Developers to discuss various problems and issues.

Environment: QTP, Quality Center 8.2/9.0, Windows XP, VBScript, Java, HTML, JavaScript, Oracle 9i, SQL, Microsoft Project, (IE 8.0, 7.0, Mozilla3.0), WebSphere, Apache Tomcat, and MS-Office.

Confidential,PA Feb ‘08 – Dec ‘08
Quality Analyst

PJM is the Regional Transmission Organization is currently largest competitive electricity wholesale market in United States. PJM uses a planning horizon for planning power transmission system upgrades and forecast of load growth and additions of demand response, interstate connection requests for new and planned solutions to mitigate congestion and power transmission systems.

Projects:

eTools: It’s an online application suite that allows users to utilize various eSutie and Non-eSuite,
application based on the user’s line of business.
eFTR: This is a financial Transmission rights is used by members and others transmission customers to manage their portfolios.
eMTK: Allows PJM customers to summit information and obtain the data needed conduct business in the day ahead and Synchronized Reverse markets.

Responsibilities:

• Created test plans by analyzing the Business Requirements and System Requirements of the application.
• Worked closely with Application Architects, Business Analysts, and Project Managers to discuss and collect business requirements.
• Participated in design sessions, code review and application walk through.
• Developed test scripts for Acceptance test, Maintenance test and Regression tests and executed them.
• Used Mercury Quality Center for organizing Requirements, Test Cases and Defects.
• Developed automated scripts using QTP to perform functional and regression testing.
• Created and executed data driven test scripts.
• Conducted Functionality testing during various phases of the application.
• Inserted Check Points to Check for the broken Links, Text, and standard properties of an object.
• Created User Defined Functions.
• Managed Object Repositories.
• Performed Integration Testing and Batch Testing.
• Used Parameterization to fetch data to test the application.
• Involved in UAT of the applications by providing users with test cases and scenarios, and guiding them during the testing process.
• Checked the data flow from the front end to backend and vice versa using SQL queries.
• Worked on reporting features of QTP extensively.

Environment: QTP 9.0, Quality Center 8.2/9.0, MS Office,Rational Clear Quest 7.0, Java, JSP, J2EE, Weblogic, XML, Oracle, Toad, UNIX.

Confidential,WA Apr ‘07 – Jan ‘08
Senior QA

As a member of QA team for Facets Upgrade and Claims processing applications, tested the upgrade of Facets 4.1 to Facets 4.3. Assisted in the testing efforts of several Healthcare Membership, Eligibility, Trizetto Facets and Claims Processing Systems.

Responsibilities:

• Participate in formal and informal design reviews and used Rational Requisite Pro to understand the use cases and design details.
• Involved in preparing Test plans based on user requirement documents.
• Involved in defining test objects for the application and performed both Manual and Automated testing.
• Developed detailed Test Plans and Test Cases and executed them.
• Developed & maintained the traceability matrixbetween requirements and test

cases.

• Performed system Testing, Functional Testing, Regression testing of Facets.
• Developed Automated Test scripts and executed the regression and functional scripts using Rational Robot.
• Performed re-tests to verify resolution of defects.
• Tested the EDI transactions for Claims as HIPPA compliance and guidelines

(270/271, 837, 835, 276/277).

• Worked with SQL queries to validate the data in database.
• Customer Acceptance testing (CAT) scripts created using Automated Testing tool Rational Robot
• Tested User Interface inconsistency and application functionality.
• Defect management using Rational Clear Quest.
• Developed Test Summary Reports and participated in GO / NO-GO meetings.

Environment: Clear Quest 7.0, Rational Robot,SQL Server 2000, Trizetto Facets
4.1/4.3,EDI/Mercator, MS-Word, Ms-Excel, MS-Project, Windows XP.

Confidential,IL Aug ‘06 – Mar ‘07
Senior QA .

ABN AMRO is a prominent international Banking and Trading Company. Involved in functional and regression testing of Trade Desk, a Fixed Income trading support application. It includes Front-Office capabilities such as Trade captures, Inventory management, Risk and P&L reporting. Also, includes Back office capabilities involving the automation of various Business Processes using TIBCO BPM.
GTLDS: The trade module of this application involved in analyzing the captured trading aspects and risks. This module involved in handling Fixed Income, Derivatives and other entities for various portfolios under different traders. This was major focused to the audience like Portfolio Managers.

Responsibilities:

• Involved in analyzing System Requirements and developing test plans for Functional and Regression testing.
• Involved in writing test cases and test plan for the system application.
• Executed manual and automated test cases and verified actual results.
• Interacted with Business experts and Senior Developers to arrive at the right transaction mix on the Production environment for Load/Stress/Performance testing.
• Used Quality Center to organize and manage all phases of the software testing process, including planning tests, executing tests, and tracking defects.
• Created test cases, executed and recorded results of test cases using Quality Center.
• Tested for Navigation and Broken links for all Web pages for every build.
• Conducted manual testing for checking Functionality, Security, and Performance testing during the various phases of the development of the online application.
• Perform integration testing, User acceptance testing and regression testing using the QTP.
• Performed Black Box Testing of the entire application.
• Assisting QA Lead to perform Load, Stress and Performance Testing.
• Responsible for weekly status meetings showing progress and future testing efforts to the QA Manager.
• Worked with ETL tool to design mappings to move data from source to target database-using Informatica to understand the functionality.
• Populated the Fact and Dimension tables with Informatica.
• Participated testing in ETL mappings, based on the customer requests for Siebel Analytics.
• Analyzed the results to measure the performance of the application. Worked with various analysis graphs and generated reports for the same purpose.
• Extensively used Quality Center for test planning, bug tracking and reporting.
• Performed backend testing on Oracle, executed various DDL and DML statements.
• Developed various reports and metrics to measure and track testing effort.

Environment: Quality Center 8.2, QTP, Informatica, Datastage, Web Services, DB2, TOAD, Oracle 9i, PL/SQL, HTML, VBScript, Java, UNIX.

Confidential,NJ. Sep ‘04 – Jul ‘05
Software Tester

Johnson & Johnson is one of the world\'s leading healthcare companies, providing human and animal pharmaceuticals in addition to consumer products. This project manages a standalone server that plays reports from a preset directory. Clients from remote areas can send new files to the server. The E-Reports server in its next repetition searches for available reports and displays their list.

Responsibilities:

• Created and documented test plan & detailed test procedures for the application.
• Participated in Integration testing, System testing, Regression testing and User Acceptance Testing.
• Involved in front end GUI testing and also Backend SQL Server database validation testing.
• Created test case scenarios, executed test cases and maintained defects in the Quality Center.
• Developed and executed various manual testing scenarios and documented the process to perform functional testing of the application.
• Wrote SQL Statements to extract Data from tables to verify the output data of the reports.
• Executed test scripts and reported any problems.
• Involved in smoke testing and end to end functionality testing
• Involved in documenting and maintaining quality process.
• Interacted with developers for fixing the bugs.

Environment: Quality Center 8.2, XML, Windows XP, C++, MS Excel 2003,
Outlook 2003.