Professional Synopsis

• A dynamic professional with 4 years of extensive experience in Salesforce consulting and 3+ years of experience in SFDC and related technologies.
• I am a Salesforce Force.com Admin and Developer Certified.
• I am having very good knowledge of both Salesforce & Force.com Platforms in all aspects (customization, design, development, security, testing, packaging, and listing & managing an App at AppExchange).
• Current Organization- HCL America Inc, USA as Salesforce Business Consultant.
• Expertise in handling Salesforce projects within the time & cost parameters.
• Handled a team of 6 developers.
• Implementation of new enhancements including creation of Custom objects, Workflow rule, Approval process, Email templates, Assignment rules and Escalation rules.
• Review business requirements and system requirements and recommends changes for improvement with an emphasis on automation and efficiency.
• Adept in end-to-end development of application from requirement analysis to system study, designing, coding, testing, de- bugging.
• Provide Design Sessions to the Development Team and Technical guidance to management team from operational and technical perspectives.
• Design Functional Requirement and Technical Specification Documents.
• Design Process Flow Map, SIPOC (Supplier-Input-Process-Output-Customer) and VOC (Voice of Customer) for different integration and development project.
• An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organisational abilities.

Organisational Experience

Sept’10 – Present Confidential,Sunnyvale, CA , Salesforce Business Consultant
Dec’09-March’2010 Confidential,NOIDA - Salesforce , Salesforce Consultant
Sept’08-Dec-09 Confidential,NOIDA - Salesforce , Salesforce Consultant
August’07-Jan’08 Confidential,Bangalore, Trainee- Intern
As an Intern

Core Competencies

Technical
Operating System : Windows XP.
Computer Languages : APEX, Java script, HTML, Visualforce (Sales force).
Database Known : Sugar CRM, ACT, SalesLogix, Oracle, MS-Access and SOQL-Sales force.
Tools : SVN (versioning control), Microsoft Visio, Jira Ticket System.

Functional

• Interacting with client for requirement gathering, system study & analysis.
• Understanding the technical & functional specifications.
• Designing, developing, testing, troubleshooting & debugging of applications.
• Providing post-implementation, enhancement and maintenance support to client for application.
• Handling the project in application level rather then component level or individual programming.
• Participating dynamically in team’s various phases of application development.
• Involved in Salesforce training and giving presentations on researches.

Projects Handled

Confidential,CCH ( Tax, Accounting and Legal Business Firm)
Technologies : Salesforce Automation
Platform and Tools : Confidential, Jira Ticket System.
Duration : June’ 2011 – Present
Scope : Wolters Kluwer CCH offers integrated solutions, including more than 100 tax law information and software solutions annually for accountants, attorneys, financial planners, government agencies and others who must understand and apply federal, state and international law.
Role : Functional Consultant

• Leading Integration testing with SAP team. Executing End to End scenarios for Salesforce Functionality.
• Working on Integration issues faced by different profile Users.
• Working on Approval processes, Test cases/scenarios and Sales process.
• Worked with, Business admin in getting requirements and designed functional documents.
• Provided training/demo to Salesforce Admin and End Users on Salesforce customization and functionality.
• Worked on Profiles, Roles, Reports, and Dashboards for different requirements.
• Interacted with Client manager and Business Admin in finalizing the Reports and Dashboards.
• Worked with client in resolving different designing issues.

Confidential,
Technologies : Salesforce Automation
Platform and Tools : Confidential, Microsoft Visio.
Duration : May’ 2011 – June’2011
Scope : Wolters Kluwer Health is a leading provider of information for professionals and students in medicine, nursing, allied health and pharmacy.
Role : Functional Consultant

• Worked with, Business admin in getting requirements and designed functional documents.
• Provided training to Salesforce Admin and End Users on Salesforce customization and functionality.
• Worked on Profiles, Roles, Reports, and Dashboards for different requirements.
• Interacted with Client manager and Business Admin in finalizing the Reports and Dashboards.
• Worked with client in resolving different designing issues.

Confidential,
Technologies : Salesforce Automation
Platform and Tools: Confidential, Microsoft Visio.
Duration : Jan’ 2011 – May 2011
Scope : GSI Commerce is a leading provider of e-commerce and interactive marketing services
for the world’s premier brands and retailers. GSI Commerce helps to deliver an
exceptional and engaging e-commerce shopping experience to their customers.
Role : Functional Consultant

• Lead a team of 6 developers.
• Involved Requirement Analysis and documenting business requirements.
• Worked on Profile setting, Sharing setting, Roles, Profiles, Workflow rules, Email templates etc
• Created Reports and Dashboards for different business units.
• Created custom objects, tabs, validation rules, fields, page layouts etc
• Created security controls such as field level security, Organization wide default settings etc
• Worked with business users for getting requirements for their business unit.
• Gathering business requirements during the design phase of the project and translating them to functional specifications.
• Provided training to Business admin and End Users on Salesforce customization, Navigation, Personalization etc
• Customized and designed using salesforce.com in accordance with the requirements.
• Designed technical specs and functional requirement docs.
• Designed Process flows using Microsoft Visio.
• Involved in Integration of different modules into Salesforce.
• Involved in data migration of Oracle CRM to SFDC.
• Involved in data migration of Sugar CRM to SFDC.
• Involved in data migration of ACT database to SFDC.

Confidential,
Technologies : Salesforce Automation
Platform and Tools:Confidential,Microsoft Visio.
Duration : Dec’ 2010 – Jan’ 2011
Scope : Wolters Kluwer is a market-leading global information services and publishing
company focused on professionals. They are global publisher of medical, nursing and
allied health information resources in book, journal, newsletter, looseleaf, electronic
media format.
Role : Functional Consultant

• Involved Requirement Analysis and documenting business requirements.
• Worked with Sales Group – End Users in getting requirements.
• Worked with Client Manager, Business admin and their clients in getting requirements.
• Gathering business requirements during the design phase of the project and translating them to functional specifications.
• Designed Proof of Concept (POC) for the client on the basis of collected requirements.
• Customized and designed using salesforce.com in accordance with the requirements.
• Worked on Reports and Dashboards.
• Worked on Profiles, Roles, Public Groups, Security Settings, Assignment Rules, Approval processes etc
• Designed technical specs and functional requirement docs.
• Designed Training Presentations for End Users.
• Designed Process flows using Microsoft Visio.
• Involved in Integration of different modules into Salesforce.
• Involved in data migration of several legacy system into SFDC.

Confidential,
Technologies : Salesforce Automation
Platform and Tools: Confidential, Microsoft Visio.
Duration : Sep’ 2010 – Dec’ 2010
Scope : USAA is a very huge financial company which provides Insurance, banking facilities to
their members and uses Salesforce for Wealth management.
Role : Functional Consultant

• Handled a team of 4 developers.
• Involved Requirement Analysis and documenting business requirements.
• Design Training Presentations for Wealth Management teams.
• Customizing and designing using salesforce.com in accordance with the requirements.
• Designing technical specs and functional requirement docs.
• Designing Process flows using Microsoft Visio.
• User and System Admin training and implementing SFDC systems successfully.
• On Site System Administrator training imparting fully fledged knowledge on managing SFDC systems.
• Gathering business requirements during the design phase of the project and translating them to functional specifications.
• Design SIPOC (Supplier-Input-Process-Output-Customer) and VOC (Voice of Customer).
• Involved in Integration of different modules into Salesforce.
• Created custom buttons, objects, reports, dashboards, record types, report types, workflow rules, validation rules etc.
• Implemented Web to Lead and Email to Case management.

Confidential,
Technologies : Salesforce Automation
Platform and Tools: Confidential, Microsoft Visio.
Duration : Feb’ 2010 – Mar’ 2010
Scope : Ceva Logistics is a very huge logistics company using Salesforce for Services and Marketing.
Role : Functional Consultant

• Involved with client in getting requirements.
• Provided End User training for Salesforce functionalities.
• Created Users, Profiles, Roles, Public Groups, Validation Rules etc.
• Worked upon creating security controls for clients system.
• Involved in creating custom buttons, objects, reports, dashboards, record types, report types, workflow rules, Email templates etc.
• Performed successful data upload from back office to SFDC.

Confidential,Developer Support Process
Technologies : Salesforce Automation
Platform and Tools: Confidential, Microsoft Visio.
Duration : Dec’ 2009 – Jan’ 2010
Scope : Developer Support Process provide support for basic and premium developer
support for customers of Salesforce.com
Role : Functional Consultant – Support

• Involved in solving issues of customers.

Confidential,Product – v1.0, v1.1, v2.0, v2.1, v2.2
Technologies : Salesforce Automation
Platform and Tools: Confidential,Microsoft Visio.
Duration : Aug’ 2009 – Dec’ 2009
Scope Confidential,a well known product of Navatar. We are releasing a newer version of PE with two most important functionalities as per our market research and customers demand. These functionalities are Capital Call & Investor Distribution creation and mass emailing these Notices to respective client with proper tracking.
Role : Functional Consultant

• Involved in designing ERD for new requirements, project discussions and writing technical specification documents for newly introduced functionalities.
• Involved with different clients in getting requirement for functional enhancements.
• Worked on Reports and Dashboards.
• Worked on Profiles, Users, Roles and Public Groups etc.
• Involved in Design sessions for getting the functionality as per the requirements.
• Involved in code reviews.
• Performed successful data upload from back office to SFDC.
• Trained users on Data massaging and Uploading using Apex Data Loader.

Confidential,Product
Technologies : Salesforce Automation
Platform and Tools:Confidential,Microsoft Visio.
Duration : May’ 2009 – July’ 2009
Scope : Confidential,is also a well known product of Navatar.
Role : Functional Consultant

• Involved in designing ERD for new requirements, project discussions and writing technical specification documents for newly introduced functionalities.
• Worked with Clients for finalizing the designs.
• Involved in designing reports, dashboards.
• Providing suggestion on optimum utilization of SFDC based on best practices
• Created Profiles, Setup Roles, Public Groups, Security Controls etc
• Creation of test cases and establishing testing procedures to adhere to quality standards.
• Involved in creating custom buttons and links, creating page layouts, deployment and packaging etc.
• Involved in Data Migration for one of our Client.

Confidential,Product
Technologies : Salesforce Automation
Platform and Tools:Confidential, Microsoft Visio.
Duration : Jan’ 2009 – April’ 2009
Scope : Confidential,was a small project and was much similar to Hedge Fund.
Role : Functional Consultant

• Involved in designing ERD for new requirements, project discussions and writing technical specification documents for newly introduced functionalities.
• Interacted with different business clients in finalizing designs and functional requirements.
• Involved in creating new orgs, objects, page layouts, reports and dashboards etc.
• Involved in creating email templates.
• Involved in giving client training.
• Involved in Data Migration for one of our Client.
• Involved in Customization and writing workflows and Validation Rules.
• Creation of test cases and establishing testing procedures to adhere to quality standards.

Confidential,
Technologies : Salesforce Automation
Platform and Tools:Confidential, Microsoft Visio.
Duration : Sept’ 2008 – Dec’ 2008
Scope : Confidential,is product of Navatar Group for managing conferences and
researches. It is having a very good UI for Enrolment management and analyzing the
whole process at one place.
Role : Functional Consultant

• Involved in designing ERD for new requirements, project discussions and writing technical specification documents for newly introduced functionalities.
• Involved in designing functional requirements.
• Involved in designing process flow maps.
• Involved in design sessions with clients.
• Creation of test cases and establishing testing procedures to adhere to quality standards.

Confidential,
Technologies : Salesforce Automation
Platform and Tools: Confidential, Microsoft Visio.
Duration : Sept’ 2007 – Dec’ 2007
Scope : Confidential, is another product of Navatar Group for easily managing
and searching Investors for related Buyers & vice-versa.
Role : Functional Consultant

• Involved in designing ERD for new requirements, project discussions and writing technical specification documents for newly introduced functionalities.
• Provided End User Training on Salesforce Functionalities and Customization.
• Involved in design reviews.
• Created Profiles, Roles, Objects, Public Groups, Users.
• Created Reports and Dashboards based on requirements.
• Creation of test cases and establishing testing procedures to adhere to quality standards.
• Involved in Data Migration for one of our Client.

Confidential,
Technologies : Java
Database : Oracle.
Duration : August 2007 – January 2008
Scope : Confidential, is intended to provide all information
about new jobs. In this Job provider and Job seeker both can access through their login
id’s and can provide jobs and seek jobs respectively. This project controls the
consulting department of the company.
Role : Intern

• Involved in Support and Design.
• Involved in designing certain modules like Job Seeker, Job Employers, Contact Us, etc.
• Involved in debugging and unit testing.

B-tech (IT)