Support Analyst Resume

Objective

TO OBTAIN A CHALLENGING POSITION WITH AN INNOVATIVE COMPANY THAT WILL ALLOW ME TO UTILIZE MY CURRENT SKILLS WHILE PROVIDING ADDITIONAL KNOWLEDGE THAT WILL ENHANCE MY OVERALL EXPERIENCE

COMPUTER SKILLS

Windows NT, XP & Vista
Data Entry 9000 KSPM
Type 50 WPM
Microsoft Office Suite
QuickBooks Software
Peachtree Software
Macintosh Systems
CIS database
Scopus database
Teleset PBX System
Auto Dialer Phone System
Internet Explorer & Firefox

Work experience

January 2008 – Present Confidential,Atlanta, Ga
Support Analyst

Responsible for phone and email Help Desk Support for internal employees as well as external contractors on Avaya/Voip systems.
LAN Administrator for new and existing accounts.
Maintain security access for accounts by way of Active Directory and Employee Self Service site.
Set up SharePoint file server access for single and multiple users.
Responsible for supporting basic network connections involving Cable, DSL, Wireless and VPN Remote Access connections.
Utilize Net Meeting to adjust settings of client’s computers to establish network connections and operating system issues.
Blackberry Activation and Wireless Device Support.
Responsible for Microsoft Exchange Server Support as well as various other Network Servers. Support of Microsoft Outlook issues with sending, receiving and synchronization with exchange server.

August 2006 – December 2007 Confidential,Alpharetta, GA
Voice Over Internet Protocol (VOIP) Support

Handled incoming and outgoing support calls regarding VOIP service issues.
Assisted customers with configuring Broadband DSL and Cable service to operate with digital adapters for VOIP phone service.
Set up local area networks to provide internet signals to multiple digital adapters and computers.
Resolved issues with call clarity by adjusting codec filter settings as well as checking the network and device connections.
Assisted customer with the set up of business services such as Auto Attendants, Hunt Groups, Soft Phones, Call Forwarding, Voicemail as well as Account Management features via personal website.
Addressed system functionality issues with digital phone adapters for new and existing customers by way of third party testing software.
Assisted LNP dept with customers wanting to port over their existing numbers.

October 2005 - August 2006 Confidential,Atlanta, GA
Data Processor

Reviewed, scanned and processed FEMA Documents into computer databases for review.
Entered information into databases regarding detail of flood damage.
Worked closely with a dedicated team of processors to organize specific types of disaster relief insurance documents needed for Government processing.
Transported data to and from designated areas to be organized and recalled for later review.
Responsible for locating specific documents that are urgently required for processing into Federal Assistance Claims.
Verified all document were properly processed in preparation for relief assistance to victims of natural disasters.

Education

Diploma

Academics
Web Development

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