Summary

Senior Information Technology professional who has proven success in z/OS, AIX and Windows environments working with Clients on SAP and Oracle APPs implementation, consolidation and upgrade projects, providing proposals for planned systems with architected solution designs and estimates of required resources. Expertise is in Application design, capacity planning tools and techniques, defining business requirements for translation to system requirements, creating and delivering training modules, reports and presentations. Analytical problem solver, detail oriented and prompt, enthusiastic team player. Able to communicate complex ideas in a simplified way and employs a value-driven, team-oriented leadership approach to deliver results.

Professional Experience

Confidential,1994 – 2010
Senior IT Specialist, Solution Sizing, West Chester, PA
Proven history of working on the development and delivery of a unique service process used globally in the ERP / ISV marketplace to provide z/OS and AIX and Windows systems proposals with architected solution designs and estimates of required resources including capacity and planning information for SAP and Oracle APPs implementation and upgrade projects for complex environments with high availability and disaster recovery requirements. Reported to the Global ISV Sizing Manager.

• Facilitated the generation of $70M in revenue for hardware, software, and services within 1 year by collaborating with over 100 Clients to gather projected and existing business volumes and using this information to provide on a timely basis SAP solution sizing estimates, architected designs and implementation and capacity planning information to support growth, transformation and consolidation projects.
• Enabled the creation of Solution Sizing Centers globally by developing and delivering presentations and exercises for skills transfer via teleconference and in person for global audiences on the system sizing process and tools including Excel spreadsheets, MS Word deliverable templates, sizing questionnaires and PowerPoint presentations.
• Successfully led a 6 member cross functional team in designing a Sizing questionnaire for use globally for an Oracle APP which was critical to enable clear definition of business requirements for use to accurately estimate required systems resources by demonstrating effective communication and enthusiasm to gain support to simplify a complicated process.
• Saved the cost of additional computer acquisitions for a large State of Pennsylvania Client with existing SAP ECC, BW, CRM and Portal systems by guiding the local technicians on use of UNIX monitor tool and proper tool settings to collect valid system data and by analyzing and formatting their data using report generators and excel spreadsheets to show that more efficient use of existing resources with minor changes to the system landscape could support planned growth and upgrades.
• Gained the confidence of a large west coast HealthCare Client to move forward with acquisition of additional hardware by leading them to collect appropriate performance data and using a simplified presentation format to clearly show the existing resources were highly utilized consistently and would not support planned growth.
• Provided SAP solution sizings and performance analysis for several large Financial institutions including JP Morgan Chase, Bank of America, and Bradesco.
• Assisted with the development of a hardware acquisition plan for USPS, a large mainframe DB2 Client, for an online employee training project which required data collection using RMF and another special tool with unique JCL requirements.
• As a SAP ECC Utility subject matter expert, facilitated several successful implementations of the Utility solution in the USA by building a high level of understanding of the details of the Clients’ key business processes and volumes and delivering architected, sized solutions to support those business requirements.
• Developed a complex solution for a very large Consumer Products Client for their Business Transformation Project by working on a Client and Vendor team for 10 months to define detailed systems requirements by analyzing existing systems and performance data for multiple SAP applications and providing a detailed solution landscape using best practices for SAP business processes which the Client chose as the best solution to take their business forward.
• Ensured defensible capacity analysis conclusions by evaluating, selecting and learning to use the appropriate performance capacity tools to match the Client environment and then using MS Excel and MS Word to report the data and present the conclusions to Client Teams and Vendors.
• Trained others to perform an SAP capacity analysis including data collection, data file analysis, tools, documentation of conclusions and reporting to Clients by authoring technical documents with a step-by-step procedure of the process..
• Decreased turnaround time for delivering Solution Sizing proposals to Clients by developing and documenting a process with a single point of contact with well-defined and repeatable steps and also tracked and resolved issues.
• Greatly expanded the market for SAP z/OS Solutions and increased revenues by using knowledge of an existing UNIX sizing estimating methodology to assist z/OS Hardware Specialists to create a methodology for an estimating process for z/OS solutions.
• Improved accuracy of all Solution Sizing estimates by collaborating with Hardware and Software Vendors to develop questionnaires which clearly identified the required input and included examples of appropriate input.
• Contributed to accuracy of SAP estimates and solutions by taking the initiative to research application information and tools for completing sizing estimates and identifying areas for tool improvement and proposing creative solutions.
• Increased software product license revenues and Technical Sales Specialists’ skills by developing and delivering mainframe training classes in (5) US cities with lectures and hands-on labs on operating system and application installation and use for more than 200 Systems Engineers.

Education

BS, Secondary Education – Mathematics

Conference Presentations

• IBM SAP Global Sizing Workshop, Walldorf, Germany, 1997, ERP Solution Sizing Techniques and Exercises
• IBM STG (Storage and Technology Group) annual Systems and Product Training Conference, Orlando, FL, 1999, Austin, TX, 2002, San Francisco, CA, 2004, ERP Solution Sizing Process Details
• IBM System z Top Gun Class, Washington, DC, 2000, ERP Solution Sizing Process Details

Professional Development

Ongoing IBM Systems and ISV Applications Software training

• SAP TechEd Annual Conference
• SAP Virtual University
• IBM STG (Storage and Technology Group) annual Systems and Product Training Conference
• SAP Annual Solution Sizing Workshop for Hardware Vendors
• IBM SAP Global Sizing Workshop, Walldorf, Germany
• Oracle Applications Annual Conference
• IBM System z Top Gun Class