PROFESSIONAL SUMMARY

• 11+ years of rich IT experience including Project/Program management of IT services to guide client program and project management through development and deployment of enterprise applications and systems. Organizing and managing implementation of IT systems within collocated as well as global project environments in onsite/offshore model.
• Extensive experience in handling Application Development/Maintenance/Integration, COTS implementation/Upgrades in diverse industrial and technology domains like ECM, PLM. Highly Customer focused & Delivery savvy
• Expertise in handling IT projects in Healthcare, Hi-tech, Media/Publishing, Banking, Manufacturing, Insurance, Logistics Industries and NY State Government domains.
• Proven Expertise with problem/change management with ITIL framework, project planning and scheduling, resource management, issue tracking /resolution and PMO tools like Kintana , MS SharePoint and MS project.
• Skills in managing projects on J2EE /Web Technologies/ SOA and Enterprise Application Integration Solutions in MQSeries and SAP XI. Experienced in managing ECM development/upgrade projects in Interwoven Teamsite, Documentum, Filenet and Vignette 7.2, 8.0, Sitecore and PLM projects in Windchill and Teamcenter engineering.
• Good understanding of Enterprise Architecture and design standards
• Experience in managing IT Projects in traditional waterfall , RUP and Agile methodologies
• Proven Expertise in Business Process Requirement Analysis, Project integration management, Scope management, Quality management, Project management and tracking, IT life-cycle development process, and Risk management.
• Expertise in developing cost estimates and budgets, resource-loaded schedules, earned-value tracking.
• Experience in coordinating multiple initiatives, prioritization and managing resources across different divisions in weak matrix organizations.
• Ability to support and collaborate with other Project /Program Managers and Senior Management to meet departmental and organizational goals.
• Exposure to Six Sigma, SOX Compliance, ITIL Framework and CMMi standards.
• Exposure to latest technology paradigms like SOA and Cloud Computing
• Serviced as IT Program/Project Manager in vendor side environment and client side environment and managed project Managers, Project Leads, development teams, Business Teams and testing teams effectively.

EDUCATION

Executive Program in Business Management
Master of Technology in Applied Mechanics

Certifications

Project Management Professional (PMP) from PMI 
IBM certified Rational Unified Process Specialist
ITIL Foundation Certification from EXIN
IBM Solution Advisor for Cloud Computing
Brain Bench Certified for J2EE &EJB
Brain Bench Certified for Project Management
Brain Bench Certified for Business Analysis
Brain Bench Certified for JSP2.1
Brain Bench Certified for Software Quality Assurance
Future Managers Program & Emerging Leaders Program from Wipro Technologies

Achievements

Feather in My Cap award for best customer satisfaction 
Best Project Nomination for TMTS & PES verticals for the year 2005
Profile of Month at FedEx for excellent Customer Feedback
Nominated for “Applied Innovation Awards” across Wipro Ltd
5/5 CSAT for WK Engagement in troubled times at Satyam

Memberships

Active member of “SPIN Milwaukee” Chapter

PROJECTS SUMMARY

Confidential,Oct 2008- Till Date

Title : Customer Web Portals Program 
Duration : June 2010 –Till Date
Client : Confidential,
Description: 
Customer Web Portals program has multiple Web initiatives for GE Healthcare’s Digital Marketing division in multiple web content management platforms including VCM 8.0 and Interwoven teamsite,Sitecore . The program also covers developing /maintaining and enhancing the portals, marketing campaigns with Exact Target email marketing solution and Metrics report using Omniture web analytics tool for GEHC’s digital marketing.

Role: Onsite Program Manager
Contribution:

• Single point of contact for Marketing Support groups of different GEHC’s business units
• Driving several small/medium size projects within the program
• Weekly Program Dashboard to Senior Management.
• Overseeing the Sitecore implementation for GEHC
• Providing the web metrics/reports to the Digital Marketing team
• Regular interaction with the client’s Technical Managers, Platform team, Application Users – all belonging to different departments and divisions of client to ensure the smooth running of the applications.
• Consult the product vendors for technical issues and work for their closure
• Issue/escalation management across the program
• Invoices Management
• Risk /Issue Management
• Ensuring Customer Satisfaction

Title : Confidential, 
Duration : Feb 2010 –June 2010
Client : Confidential,
Description: 
PS Portal Upgrade project involves in upgrading the portal platform from VCM 4.5 to 7.2 and implement 19 enhancements to the system.

Role: Project Manager
Contribution:

• Drive the Project Implementation
• Coordination with Business users for UAT
• Bug Tracking and drive them for closure
• Release Management
• Ensuring Customer Satisfaction

Title : Confidential,
Duration : Jan 2009 –Feb 2010
Description: 
Wolters Kluwer Offshore support project involves support for WK’s document management system in Documentum platform and WK’s XML publishing platform in ASPEN and PTC’s Arbortext EPIC editor.

Role: Project Manager
Contribution:

• Driving several small/medium size projects(releases) within the WK PMO
• Weekly Project status to WK PMO
• Manage the offshore delivery
• Coordinate UAT with diverse business units within WK
• Implementing ITIL process framework for customer’s IT Support
• Analysis of existing issues and preventive actions to improve the system stability
• Consult the product vendors for technical issues and work for their closure
• Invoices Management
• Risk /Issue Management
• Ensuring Customer Satisfaction

Title : ECM 2.0 Program 
Duration : Oct 2008 –Jan 2009
Description: 
Cisc0’s ECM 2.0 program involves supporting several initiatives within the Enterprise Document Management area including Document migration from Livelink to Documentum, BOCS implementation for improved response for customers across different geographies, application enhancements and support.

Role: Onsite Program Manager
Contribution:

• Business case preparation for various initiatives
• Interacting with EMC for IT Solutions feasibility
• Strategy for content migration from Livelink to Documentum
• Driving product upgrades
• Managing application enhancements and support
• Risk /Issue Management

Ness Technologies Feb 2008-Oct 2008

Title : Ness- M&T Engagement 
Duration : Feb 2008 – Oct 2008
Client : Confidential,Buffalo NY
Description: 
This is a large engagement with 100+ people in Onsite/Offshore delivery model with 45 applications in ADM and 6 development projects in various divisions across M&T Bank.
Role: Program Manager
Contribution:

• MSA (Master Service Agreement) ,SOW ,Invoices and Contracts management
• Weekly Program Dashboard to Senior Management in the bank.
• Providing the metrics/reports to the Staff Augmentation Office
• Review the Project Plans and other project deliverables
• Mentoring the Project Managers
• Resources Management
• Issue/escalation management across engagement
• Working on new business initiatives/proposals
• Risk /Issue Management
• Ensuring Customer Satisfaction

DoITT City of NewYork Oct 2007 – Feb 2008
Title : NYC.gov portal 
Duration : October 2007 – Feb 2008
Description: 
NYC.gov portal gives all information about NY City. The portal is maintained by DoITT and its agencies. The challenge is to enhance the existing portal with new features like Events Calendar and upgrade to new technologies like Ajax and Hibernate.

Role: Project Manager
Contribution:

• Project Charter / Stakeholder management
• JAD Sessions , Requirements Gathering & Use Cases
• Project Planning & Tracking
• Team Development & Task Assignment
• Risk /Issue Management
• Vendor Management
• Weekly status reports to Senior Management and reviews

Environment: Java, BEA Web Logic 8.1, Interwoven Teamsite, Vignette 7.2, Mercury Test Director, MSProject, MS Visio

Wipro Technologies Feb 2004 – Oct 2007
Role: IT Project Manager

Title : Fedex.com Group 1 Applications 
Duration : March 2007 – Oct 2007
Description: 
Fedex.com manages all package returns through several applications like Return Manger, Online Label, Return Package Pickup, Online Merchant Profile, Ground Call Tag and Measurements. Project involves production support and enhancements for existing applications and developing new applications like Solutions Advisor.

Role: Onsite Project Manager
Contribution:

• Working in the capacity of Onsite Project/Program Manager and carrying out the following tasks.
• Single Point of contact for the client for all Returns Market Portfolio Applications
• Knowledge acquisition and preparing functional, technical documents for the systems.
• Defined the engagement process
• Participate in Business Analysis Meeting with stakeholders for system enhancements
• Technical feasibility study & impact analysis for requested enhancements
• Cost/Benefit analysis for new projects
• SOA Service Identification
• Daily/Weekly Reviews of bugs ,enhancements& Documentation
• Root Cause Analysis of bugs & Corrective actions , Best Practices
• Weekly status reports to client and reviews
• Driving the support Activity and providing the metrics reports to customer

Environment: JSP, EJB, BEA Web Logic 8.1, Eclipse, Mercury Quality Center, C, Teradata, MicroStrategy, Perl Scripts, CVS, MSProject, MQSeries, Tuxedo

SOFTWARE SKILLS/ BUSINESS SKILLS

Business Skills

Functional Skills

Project Planning & Management
Consulting Skills 
Use Cases/Business Case writing
ITIL Process 
Excellent Presentation Skills

Software Skills

Operating Systems

Windows2000/98/95/NT, Linux

Languages

Java, UML,VB ,C

Databases

Oracle 8.0i,Oracle 9i ,Oracle 10g,Sybase

Application Servers

BEA-Weblogic 8.1,IBM Websphere, iPlanet, JRun

Web Related

Servlets, JNDI, LDAP, EJB, JSP, RMI, WSDL, Electronic Business XML, Java Mail, Java Script, Web-Services, SOAP ,Interwoven Teamsite & Vignette 7.2 &8.0 , Documentum 6.5 ,Filenet ,AJAX, Hibernate ,Omniture

IDE

Visual Café ,Eclipse

Middleware

MQ Series , SAP XI

Development Tools

MS-Project, Remedy 5.0, Rational Rose, VisualCafe 4.5 ,Rational RequisitePro

Version Control

Visual Source safe, Rational Clear Case ,Subversion ,CVS

Methodology

Rational Unified Process ,Agile,ITIL Process

MSProject,ITGMercury,Bugzilla,Test Director,MSVisio,MS-Excel,MS PowerPoint, MS SharePoint,JIRA