We provide IT Staff Augmentation Services!

Consultant | Founder Resume

SUMMARY:

  • Global Team Leadership | Strategic Planning | Stakeholder Engagement
  • Portfolio Management, Program Management | Project Management | Product Owner | Governance
  • Corporate Finance | Information Technology | Human Resources | Sales and Service
  • Senior professional with more than fifteen years of senior management in global environments.
  • Recognized Traits: Leader, Creative, Problem Solver, Strategic, Visionary, Transformative, Seasoned, Results Oriented.
  • Competencies: Dealing with Ambiguity, Strategic Agility, Drive for Results, Problem Solving, Developing Direct Reports, Managing Vision and Purpose.
  • Known for getting things done while building and maintaining relationships across the organization

SOFTWARE & TECHNOLOGY:

  • Program management, Portfolio Management
  • Project Management both Waterfall and Agile, SDLC
  • Strategic Planning, Strategic Business AnalysisWorkflow Design, Roadmaps
  • Six Sigma, Confidential Certified Greenbelt
  • Data Governance, Data Quality
  • Product and Service Development
  • Clarizen, Microsoft Project, Smartsheet
  • Blueworks Live, Visio
  • SharePoint, Yammer, Microsoft Suite
  • Oracle, Teradata, OBIEE, Hyperion, Essbase
  • Microsoft Dynamics GP, Veeva, Salesforce
  • Taleo, SuccessFactors, Lawson, Saba, SumTotal
  • Cisco Voice and General Network

EXPERIENCE:

Confidential

Consultant | Founder

Responsibilities:

  • Breadth of service spans from strategic decisions and roadmaps through tactical details to transform plans into actions, quickly and within budget.
  • Large business consulting experience at firms such as Logitech, delivering strategic sales, quality, Human Resources and project management creative solutions.
  • Microsoft Dynamics Great Plains Implementation for both Finance and Manufacturing, Contract Management
  • IT Infrastructure Services: Communication Infrastructure, Hosted / On Premise Phone Services integrate applications such as voice/IP telephony, instant messaging/chat, presence information, video conferencing, data sharing and speech recognition, as well as non - real-time applications like voicemail, email, fax and text
  • Quality and Customer Service Enhancements

Confidential

Senior Project Manager, Senior Business Analyst

Responsibilities:

  • IT Strategy and Roadmap and 5 Year Plan
  • IT Infrastructure
  • Managed Cisco Voice projects with multiple customers for an IT firm. Cisco hardware purchases and installation, vm and gateway configuration, integration of applications such as voice/IP telephony, instant messaging/chat, presence information, video conferencing, data sharing and speech recognition, as well as non-real-time applications like voicemail, email, fax and text
  • 2 Start Ups:
  • Post-acquisition new business setup
  • Post reverse merger: new office setup, infrastructure migration from hosted data center solution to cloud services, equipment moves from data center on the east coast to California.
  • Linux Infrastructure evaluation: managed vendor resources to provide a detailed analysis of the environment in preparation for IT roadmap development.
  • 3 SharePoint Projects
  • New corporate internal site and repository, tracking functionality to support laboratory testing processes and results
  • New corporate internal site and repository, mid-size initiative that included branding, new governance, defined content owner roles and responsibilities, some sites with functionality to support activities including new hire onboarding
  • New CRO facing SharePoint site and repository exploration.
  • Microsoft Dynamics Great Plains Finance System Upgrade and new Manufacturing/Supply Chain System
  • Managed the competitive vendor selection process
  • Full version upgrade and transition to a hosted solution. GP 11.0 and ReQlogic 11.1. Integrations with Olympic, Greenshades, PowerBi, SSRS, Telerik
  • New implementation of the Manufacturing modules. System Design covering: APl, Bulk DP, Bright Stock, WIP, and Finished Goods.
  • Contract Management System - New system development, QA Test, UAT, Documentation, Training, and Implementation.
  • External Website Redesign for 3 clinics in Hawaii. Full site redesign, new hosting service, social media functionality

Confidential, California, Irvine

Senior Business Analyst, Senior Project Lead

Responsibilities:

  • Project lead for the top 10 projects, service request project lead for 25+ small projects.
  • Managed $1.2 million in annual project deliverables including Taleo, Onboarding, HRIS Lawson, Pension system enhancements, Sumtotal LMS, Video and related network projects Research,
  • 2 fully premised Infrastructure projects
  • Disaster recovery, fully redundant, with hot transfer for the HRIS system. Data centers located in California and Texas
  • Data center equipment planning, contracts and purchases
  • IT and vendor resource planning
  • Migration from Linux to windows servers
  • Network capability to carry rich media content
  • Network and site evaluation
  • Riverbed appliance testing
  • Site bandwidth improvement plan
  • Developed the 1, 3, and 5-year Technology Roadmaps.
  • Replace older infrastructure technology with new, more efficient solutions
  • Analyzed the use of Hyperion for workforce management forecasting

Confidential

Adjunct Instructor

Responsibilities:

  • Established and managed the $1.8 million-dollar budget
  • Improved the training budget utilization by 70% for a cost savings benefit of $1.2 million annually
  • Reduced the time to implement new equipment and technology by 30%
  • Improved the purchasing cycle time for device engineering by 22%
  • Program manager and Product Owner over the Engineering and IT training roadmaps
  • Designed and managed telecom infrastructure training projects with 54 vendors
  • Created the networking and CDMA to LTE transition program in partnership with Todd Lammle and Scott Baxter
  • Partnered with the CIO to establish the ITIL training program
  • Service Now upgrade partner
  • Product Manager and developer for the Sales Operations Performance Dashboards in Tableau (Taleo, Salesforce, Oracle)

Confidential, Round Rock, Texas

Senior Manager

Responsibilities:

  • Improved operations, contributing to the overall GIS reporting technology infrastructure cost reduction by over $10 million, and the organizational savings of $15 million through reporting function restructuring. Redefined roles and reduced the user base from 13K to 4,5k.
  • Improved cost by 40% and increased productivity by off-shoring into low-cost locations, all while improving team morale / loyalty, internal customer satisfaction, reporting stability, performance quality, system scalability, and data integrity for 24x7 global operations
  • Improved the global data quality and financial security roadmaps raising the SLAs from mid-80s to high 90s (97%)
  • Drove improvements in customer experience metrics through big data analytics and influenced changes in operations (web and call resolution, online abandonment rates, new product launches)
  • Designated final change control approver for all upstream and data warehouse changes.
  • Product Owner and Program manager over the SLA infrastructure improvements and data quality projects:
  • Capacity planning
  • Server and network upgrades
  • Teradata node performance improvements
  • ITOC India transition ramp
  • Follow-the-Sun data quality team integration management plan: Slovakia, UK, Brazil, US, Japan, China, India
  • Base table stewardship practices improvement plans
  • Six Sigma controls implementation
  • Control charting business fluctuations and environmental events
  • Essbase cubes to identify gaps
  • Financial systems role based security implementation
  • Accounting close cycle game plan
  • Control M and data issues management
  • Accounting staff processes and timing
  • ETL traceability documentation
  • Oracle to Teradata migration change management and data quality plan
  • Confidential on Confidential migration plan

Confidential, Nashville, Tennessee

Organizational Analytics Senior Manager

Responsibilities:

  • New pipeline for internal bench strength established
  • Special achievement award for the development of an Employee Relations management application and supporting processes.

Confidential, Round Rock, Texas

Senior Manager

Responsibilities:

  • Increased net Revenue by $8 million dollars through improvements in global training and performance management of call center personnel in sales, service, and technical support.
  • Improved cost by $5 million through improvements in turnover and the implementation of Six Sigma methods to improve KPIs.
  • Call center site development leader in Panama, El Salvador, Philippines, and India
  • Established the organizational analytics function for manufacturing and developed a software application to standardize and manage ER issues across sites.
  • Program managed 3 multi-year projects and 80 concurrent small to mid-sized projects covering IT systems, Sales, Service, and Tech Support Training, and international site development.
  • Infrastructure projects:
  • Call center site selection facilities learning center development plans
  • Digital Home configuration, power, air conditioning, equipment, data cabling, furniture, storage, equipment closets
  • Performance system development including data architecture and equipment

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