Data Analyst Resume

Data Analyst coupled with 10+ years of Customer Service

Skills/Expertise:

Access
IDesk
Equator
PowerPoint
Lawson
BITB
Lotus Notes
Citrix
MSP
Laws 3.0
SalesForce
LPS
Oscar
Q/C Audit
SQL
AS400
HAFA
EDS
CARS
Negotiation
O&E
Rumba
Short Sales
HAFA
Lawson
Office Suite
Excel
Data Analyst

Experience:

Data Analyst /Sr. Short Sales Negotiator
May 2011 to Current
Confidential, Dallas, TX

Managing the process of selling real estate through COOP/HAFA short sale investor guidelines
Managing a portfolio of files consisting of properties that qualify for COOP/HAFA short sale to prevent foreclosure
Minimizing losses on foreclosures through analysis, management, marketing, and liquidation of real estate
Evaluating property (including BPO and appraisal analysis)
Presenting listing agreements and counter-offers for supervisory approval
Providing marketing direction to brokers
Evaluating pre-foreclosure BPOs & appraisals to assist in bidding & buy-down analysis
Solicit HAFA/Coop short sale program to delinquent homeowners
Obtaining required documents & disclosures for approval process
Single point of contact from solicitation through initiation of closing phase
Aided in document review process
Communicate regularly and effectively with agents, title companies and internal groups
Receive phone calls from borrowers that have requested assistance with their mortgage
Educate borrowers and real estate professionals on processes
Set borrower expectations and time lines
Effectively manage time lines with appraisers and realtors
Utilize pricing tool to monitor and modify list price to communicate with realtor
Perform designated follow up calls throughout the process with brokers/agents & borrowers
Maintain compliance with the Fair Debt Collection Act
Complete title search, review MOD documents for quality compliance.

Data Business Analyst
July 2009 to November 2010
Confidential, Dallas, TX

Supported assigned item master services customer SCLHS.
Collaborated with buyers and order processors to ensure purchase orders were correct.
Created custom catalog numbers for Spinal and Ortho Matrix for SCLHS custom contracts.
Conducted contract item conversion by communicating with the hospital material managers to inactivate old part numbers in Lawson and use replacement items.
Investigated and corrected price discrepancies for SCLHS.
Responsible for daily contract maintenance.
Maintained contract pricing and participation changes.
Interacted with the DCS team to ensure that core-cleansing activities were accurate.
Interfaced with the customer on item master activities.
Communicated through written and verbal coordination with customers about products.
Ensured data standardization, vendor research, data categorization, contract research, contract price updates, price discrepancy, review and resolution, as well as other tasks related to the cleansing and maintenance of customer data on or before the agreed upon SLA.
Worked as part of a team in collaborating, analyzing, presenting, communicating and exchanging information to facilitate approved processes and to achieve goals.
Identified problems and proposed solutions to resolve any issues with standards or pricing

Office Manager
November 2008 to July 2009
Confidential, Dallas, TX

Supported all corporate office staff with the processing of their bi-weekly expense reports, and office supply orders.
Assisted sales team with technical support and customer service.
Maintained company financial by creating new customer invoices, posting payments to customer accounts, completing check runs, and conducting bank drops.
Created and maintained reports on incoming and outgoing expenses.
Managed customer accounts with credit line limits of up to $500k.
Collaborated with customers on credit line, and net pay term extensions in order to prevent interruption of service and delinquencies.
Maintained all customer outstanding balance delinquencies under quota goal of 10%.
Assisted as needed with ongoing projects that required research, marketing, and sales.
Maintained the weekly/monthly bank reconciliation, and the receivable aging.

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