Shared Services Agent Resume

SUMMARY:

Excellent verbal and written communication skills
Successful leadership and team oriented abilities
Proven success in a customer oriented communications environment with all knowledge levels

PROFESSIONAL EXPERIENCE:

Confidential

Shared Services Agent

Responsibilities:

Work in a specialized team to field requests for multiple clients varying from Smoothie King to nThrive
Requests include voice calls, instant message chats, e - mail & voicemail contact Confidential a level one technical support basis

Confidential

Customer Support Specialist - Advanced Support

Responsibilities:

Respond to customer inquiry calls, quickly assessing their needs and problems to deliver an exceptional experience
Perform troubleshooting: identify problems, give technical advice, file service requests and follow up with consumers Confidential scheduled times
Became the lead person for particularly challenging calls assisting both new and seasoned reps
Helped company attain the highest customer service ratings including communication and listening skills, problem resolution and politeness
Maintain up-to-date knowledge of company policies regarding wireless technologies, account changes and upgrades.
Cross-trained and provided back-up for other departments when needed
Certified in Apple iOS and Android operating systems
Partner with management to provide feedback of several systems to improve user experience
Beta testing proprietary systems before release of latest update
Created & direct morale based team for call center environment improvement

Confidential

PC Technician, Footlocker - Staff Support

Responsibilities:

Worked in team environment to deploy and recondition PCs and Laptops headed to the fleet and for resale
Troubleshot, analyzed and repaired problems with computer elements
Performed computer operating system configuration
Planned, assembled and installed computer systems in designated networks per specifications provided
Kept inventory of all incoming and outgoing equipment
Securely packaged items for shipment in boxes, crates or within shrink-wrapped pallets
Moved all equipment according to schedule and safety guidelines
Inspected al equipment for damage and discrepancies with paperwork
Attended all employee meetings and sessions to maintain knowledge
Assisted with transition of staffing software from PeopleSoft to RedPraire

Confidential

Sonar Technician

Responsibilities:

Worked on Confidential Ramage from in Weapons Division under structured supervision until promoted to Petty Officer
Took over responsibility for of sonar technician division leading to three underclass sailors reaching full operational capability for systems within first three months onboard ship
Completed daily, weekly, monthly maintenance on defense systems as well as cross trained in internal operations department
Manned sonar watches underway and operated various sonar equipment in order to search for, detect and classify contacts to ensure safety of ship and successful completion of operation
Handled classified material and information crucial to operational success
Stood various armed and unarmed watches as a part of rotating duty sessions to fulfill ship’s security requirements