Substitute Teacher Resume Sterling Heights, MI - Hire IT People

SUMMARY:

Highly motivated Senior Business Analyst/Customer Support for eight (8) years, of experience in Software Asset Management specializing in Midrange Software for vendors, providing quotes for new purchases, maintenance renewals and software configuration. Experience in Software Compliance three (3) years, one (1) year Mainframe Software and ten (10) years voice/data communications. Excellent ability to learn new system/tools and adapt with changing corporation environments.

CORE COMPETENCIES:

Excels in Client Relations Strong Communication Skills (written and oral)
Computer proficient Team Oriented
Extremely organized Proficient in Multi - tasking
Detail and Results Oriented Analytical Problem Solving Skills
ITIL Certification Training Software Voice and Data Experience

PROFESSIONAL EXPERIENCE:

Confidential, Sterling Heights, MI

Substitute Teacher

Responsibilities:

On call 24/7 for classroom assignments. Support and follow teacher’s daily classroom assignments processes and procedures in their absence.

Confidential, Pontiac, MI

ITO Senior Software Asset Management Analyst

Responsibilities:

Support Confidential and Confidential of California which includes Software Compliance, Special projects for mainframe/midrange software.
Primary focus and expertise with International Business Machines ( Confidential ), Confidential ( Confidential ) and Symantec/Veritas software license.

Confidential

Asset Management Analyst

Responsibilities:

Primary focus and expertise with International Business Machines ( Confidential ), Confidential ( Confidential ) and Symantec/Veritas software license.
Software Compliance Project Team for Sabre Account Software Asset Management updates, which includes investigation/research of asset tags procurement history updating Asset center and reporting metrics of monthly completion.

Confidential

Asset Administrator

Responsibilities:

Maintain and insure asset data consistency within eInventory and Confidential Corporate Systems (Fixed Assets and Recurring Charges) and compliance to Corporate asset/accounting guidelines.
Achieve this through the research and analysis of Confidential reconciliation web exception reports, asset repository data and by utilizing Corporate financial tools such as Business Objects, Confidential etc..
Support individual Horizontal Business Units and Global Service Contracts with multiple aspects of the asset management life cycle.
Register and maintain software assets in the Confidential asset repository so that SW asset attributes reflect the most current and accurate values (i.e. status financial mapping and assigments)

Confidential

Asset Administrator

Responsibilities:

Research and update Asset Exception Reports via e-Inventory, CPT, Business Object
Queue manage the Confidential - Confidential Inventory Management Box via Email Outlook mailbox functions include monitoring, research, problem solving and updating asset/barcode request

Confidential

Technical Voice Support Representative

Responsibilities:

Coordinate and process Confidential request
Attended meetings and conference calls pertaining to voicemail port projects with customers to gather project requirements for voicemail port request processing.
Back-up for Team Leader
Telecommunication knowledge of Avaya, SBC-SL-1/SL-100 switch types

Voice Business Analyst

Confidential

Responsibilities:

Attended meetings pertaining to voice major move projects with Confidential customers, technicians and vendors to gather project requirements and tracked and follow-up current major move projects to assure customer satisfaction

Data Business Analyst

Confidential

Responsibilities:

Processed and coordinated Network Reconfiguration Generation request to Information Process Center (IPC) and Product Administration for lines, controllers, logical units for move add change activities and applications
Issued ( Confidential )/ Rem Vantive request to Confidential data technicians for LAN/Data jack installs, wiring cabling and terminal moves, add, change activities and satellite dish for car dealerships and research on data billing inquires
Communicated with customers on data issues and procedures (ex. Negotiate and schedule due dates, prices, expedites, etc.)

Voice Business Analyst

Confidential

Responsibilities:

Coordinated and processed Confidential request for Confidential and Confidential services for software and hardware change activity and attended regularly schedule customer meetings to discuss move projects
Negotiated due dates/fees for larger projects and researched and correct voice billing inquires.
Telecommunication knowledge of SL-1, SL-100, System 75/85, Rolm
Mentored and assisted with training of newly hired analyst

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Substitute Teacher Resume

Sterling Heights, MI

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