Program Administrator Resume

Summary of Qualifications

An accomplished professional and administrator with outstanding program management experience and the proven ability to coordinate, direct, and manage all phases of programs while supervising, motivating, and guiding teams. A results-driven professional with experience directing programs and achieving the highest level of results. Recognized as visionary and creative thinker adept at providing counseling and program administration as well as leading process improvements. An experienced professional with a dedication in meeting the needs of the organization. Possesses an in-depth knowledge of social service and criminal justice programs while working toward completing a Masters degree in Public Administration. Enthusiastic communicator with proven analytical skills to develop detailed reports; problem-solver and decision maker with diverse program administration experience.

Exceptional Interpersonal and Communication Skills – Excellent communication and organizational skills. Accustomed to working in fast-paced environments with the key ability to maintain relationships.
Work Ethic and Professionalism – Solid professional standards and an excellent track record of dependability. Maintains a clear focus on achieving bottom-line results while ensuring customer and employee satisfaction.
Problem Solving – Proven ability to troubleshoot and develop both creative and innovative solutions to business challenges; successfully manages change for improved performance and greater efficiency.

Professional Experience

Confidential Carmel, NY
Adolescent Milieu Counselor June 2012 – August 2012

Established and maintains interpersonal relationships with patients’ and other facility personnel while assuring confidentiality of patient information. Observes patient’s behavior and records observations.
Proven ability in assisting facility personnel in providing outstanding patient care, patient intervention, family intervention, and other areas necessary to continuously maintain a safe and clean environment.

Confidential Albany, NY
Program Administrator - Intern January 2012 – April 2012

Assisted in the implementation of New York State’s Sex Offender Management and Treatment Act.
Authored numerous policy recommendations that were submitted to the NY State Governor’s Office.
Conducted a survey, which extracted information from sex offender treatment facilities across NY State.
Provided sex offender treatment facilities with extant research on evidenced-based treatment practices.
Attended multi-disciplinary review meetings regarding the expected release of incarcerated sex offenders.

Confidential Saratoga Springs, NY
Reservation Specialist March 2011 – September 2011

Experienced in answering a high volume of incoming calls on a unified communication heads-up display.
Assisted as a customer care agent. Booked reservations for over 40 resorts in over 20 states nationwide.
Met daily individual and company sales goals. Tracked sales progress through use of Excel spreadsheets.

Education

Master of Public Administration
B.A. in Criminal Justice (Honor’s Program) – Minor: Business Administration

Cum Laude
Completed the School of Criminal Justice Honor’s Program (#2 ranked program in the US)
Dean’s List Honoree
Completed 6 credit hours of graduate coursework as an undergraduate
Thesis entitled: An evaluation of current sex offender policies: evidence-based or panic-driven?

Computer Skills

PC and Mac OS, Microsoft Office (Word, Excel, PowerPoint, Outlook), Academic Databases, and Survey Monkey

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