Sr. Staff Credit Analyst Resume New Castle, DE - Hire IT People

SKILLS:

Laptop Communication systems, Lotus 1 - 2-3, PFS 1 introduction, Samna introduction 11, Data Base 111, Wang Ois- 140, 10 key adding machines, copiers, facsimile, Telephone Consoles, and Micro Film. Customer Service, Sales, and Computer Literate. Ability to communicate effectively in writing and verbally, learn quickly, function under pressure and in a fast paced environment. Knowledgeable in a vast variety of customer related functions. Work well with others.

EXPERIENCE:

Confidential, New Castle, DE

Sr. Staff Credit Analyst

Responsibilities:

Assist customers inquires and providing excellent service.
Responsible for evaluating applications for approval or decline.
Customer account monitoring, using good judgmental reasoning. Investigate applications with fraudulent traits.
Collected and prepared information for potential applicants.
Reviewed and evaluated credit reports for recommendations for credit.
Assist in consistent movement of work flow.
Evaluate work flow regularly for possible improvement.
Follow verification procedures by processing applications effectively and maintaining fraud percentage.
Adhere to compliance with all policies and procedures to include code of conduct, federal and state regulatory laws.
Provide training/coaching on work processes. Promote teamwork.

Confidential

Collections Specialist

Responsibilities:

Ensure compliance with all state and federal Collection regulations.
Utilize approved bank representation as defined by management.
Collected, analyzed, researched and gathered necessary information for updating past due collection accounts.
Making collection calls to accounts that are delinquent from 30 days to charge - off.
Determined, negotiated, coordinated payment arrangement in a timely manner.
Supervised and reduced delinquent account while meeting collection goals.

Customer Service Representative

Confidential

Responsibilities:

Provided customers with courteous and efficient service by maintaining and updating current and potential customer records.
Assisted, managed, and identified customer’s immediate needs.
Answered incoming calls, inquires daily for an enormous call center.
Prepared adjustments to customer accounts
Responsible for quality of service provided to customers.
Offered a variety of features and benefits of Discover credit card. Handled various customer service duties too many to list.
Successfully completed Balance Transfers from solicited and non solicited customers to transfer from one account to the Discover Card.
Conducted competitive analysis for new products and features offered.
Created and promoted sales for Balance Transfers. Evaluated customer accounts and advised customers the benefits and availabity of Balance Transfers.
Cold calling for New Accounts.
Responsible for meeting Balance Transfer percentage and daily goals each month.

Confidential, DE

Tax Associate

Responsibilities:

Conduct tax interviews and research tax questions. Review completed tax forms for accuracy and complied with the District Manager’s Instructions.
Provide tax information to clients. Promote and provide additional or alternative tax and financial products the company offers.
Prepare any additional administrative forms as required by Confidential & Confidential .
Other duties as assigned. Electronically filed returns.

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Sr. Staff Credit Analyst Resume

New Castle, DE

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