Technical Publication Assistant Resume

SUMMARY: Over 10 year’s significant experience in the desktop publishing and computer field with proven success in organization, dedication and machine operations. Additional expertise in production and printing of company materials and maintain business equipment in a heavy volume environment.

Proven ability to handle detail work and interact successfully with customers
Work effectively on an independent basis or as a contributing team member
Strong work ethic as evidence by excellent attendance record
Willingness and ability to learn and implement new concepts

SKILLS: Information Technology

Formatted highly technical owner manuals and versions for wide range of military, reconnaissance and commercial helicopters resulting in improved quality management and end user satisfaction and repeat sales.
Transferred key system descriptions in hardcopy format to detailed electronic configurations resulting in greatly facilitated resolution of internal and external customer issues.
Performed necessary changes and additions to company website that provided customers with up-to-date information

Printing Technology

Supported companies printing needs for PowerPoint presentations, signage, marketing material, flyers and training materials
Printed over 300 technical manual revisions for the customer base
Evaluated equipment needs and supplies; make recommendations to purchasing departments

Customer Service

Furnished customers with high quality attention to requests concerning ordering of their manuals and what they might need.
Made contact with over 400 customers whose manuals were expired resulting in 80% renewing. Resulted in obtaining approximately 80% of publication revenue that otherwise might not of been collected.
Provided guests with a comfortable and enjoyable atmosphere while dining at an event.

Computer Skills
BM & Mac Pagemaker 8, Corel Ventura 10, Corel Photo paint 10, Adobe Photoshop, Adobe Professional, MS Word, MS Excel, MS Powerpoint, MS Project, MS Access, Dreamweaver, Java, Javascript, HTML, XML, Cobol, Oracle, Visual Basic, Adobe Illustrator, SAP

SKILLS:

Manufacturing Technology

Performed measurements with optical fibers using OSA & ASE equipment. Development Bench: Measuring insertion loss, adjacent x-talk, non-adjacent x-talk, bandwidth, PDL (Polarization Dependent Loss) & Polarization Sensitivity. Actives Bench: Applies voltage to heaters, measures PDL under voltage. Data Analysis: Labview, Excel, Operations Management (entered data into factory works system)
Performed measurements with precision instruments of optical fibers for Polarization Mode Dispersion

WORK HISTORY:

Technical Publication Assistant,Confidential, Horseheads, NY 2001-2010

Provided comprehensive customer support for over 500 customers regarding technical manual information and assistance. Resulted in achieving 90% of targeted goal for distributing these manuals to customer base.

Measurement Technician, Confidential, Corning, NY 2000-2001

Caterer, Confidential, Elmira Heights, NY 1995-2010

EDUCATION:

Web Technology A.A.S
Computer System Technology A.A.S.

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