Ppo & Aso Adjustment Specialist Resume
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Objective
Seeking a position in Human Resources where I can apply my professional experience and education.
Education Bachelor of Arts in Human Resources Bachelor of Arts in SpanishCertification
Sitting for Professional in Human Resources (PHR) exam in 2010
PPO & ASO Adjustment Specialist
Confidential- San Antonio, TX March 2006 – May 2009
- Process escalated PPO & ASO claims within a predefined deadline
- Research, interpret policies, and procedures efficiently
- Consolidate project results and provide findings to management
- Work directly with claim managers to solve urgent issues and answer questions regarding processing claims
- Locate required documentation for third party audits
Customer Service Representative
Confidential- San Antonio, TX June 2003 - March 2006
- Provide support to members regarding their HMO benefits and billing
- Served as a mentor in the mentor program, which consisted of coaching and training new associates in all facets of the job function
- Highly proficient in MS Office- Word, Excel, Power Point, and Access
- Excellent interpersonal skills
- Ability to work independently without supervision
- Able to multi-task, incorporating time management skills
- Capable of communicating effectively, both orally and in writing
- Detailed knowledge of PPO, ASO, and HMO benefits
- Student member of San Antonio Human Resources Management Association (SAHRMA)
- SAHRMA Mentee
- Member of The National Society of Leadership and Success
