Professional Experience

Skilled and accomplished Mainframes Professional with 6.5 years of experience in Production Control and Scheduling.

Senior Consultant Confidential,Bangalore Aug 2010 – Jan 2012

Senior Systems Engineer Confidential,Bangalore Dec 2007 – Aug 2010

Production Control Analyst Confidential,Hyderabad Aug 2006 – Dec 2007

Production Control Associate Confidential,Bangalore Aug 2005 - Aug 2006

Skill set summary

• Worked at Warner Bros., USA, as Single Point of Contact for financial project for Capgemini, India.
• Very good onsite and offshore coordination and knowledge sharing.
• Extensive knowledge working in large Finance, Insurance and Postal projects for major clients like Warner Brothers and Pitney Bowes, Pan America, Mass Mutual etc.
• Amicable and effective Team leading experience with consistent performance, guidance and growth.
• Strong skills in Zeke, Control M, TWS Maestro, SAP and Non SAP.
• Capable of providing best in class customer care especially to North American Clients.

- Production Control Operations

• Well versed with Production Control Operations and Scheduling Processes.
• Very good experience in Disaster Recovery.
• Monitoring all Mainframe batch jobs and fixing abends, check for long running jobs and investigate for any loop back issues with batch jobs.
• Ensure timely completion of the batch cycles, HOLD, Force complete, Rerun and schedule to run next workday.
• Provide Production support 24X7 which involves escalation of abends.
• Provide immediate fixes to the production abends. Solving production abends as per the prose of the document.
• Monitor batch cycles for daily, weekly, monthly, quarterly, yearly jobs and report statistics to client.
• Ensure that all transaction processing regions are up on time.
• Support the Service Restoration Team process. Document and analyze problem details, and perform RCA (root cause analysis).
• Perform miscellaneous setup actions such as catalog/un catalog/rename/delete /copy Datasets.
• Participate in periodic meetings with the onsite team for discussing the system status.
• Prepare check list and documents for Team reference.
• Good knowledge of basic SDSF Commands.
• Supporting IPL on a weekly basis.
  

- Scheduling

• Scheduling jobs in CA7, ZEKE, Control M, TWS Maestro, SAP and Non SAP (Windows and UNIX jobs).
• Making Scheduling changes as per Client’s Requirement such as defining a new job, modifying an existing job, calendar updates, adding predecessors and successors to the existing job and adding file dependencies.
• Explanation of Job definitions, Job streams, Calendars, Workstations, Scripts, Checking the timings of job running, checking the variants in TWS Maestro.
• Ad hoc request to Schedule Particular Jobs.
• Review daily abend reports to determine jobs that may require further action for a permanent resolution.
• Setting up calendars in all tools as part of Year End Process.
• Direct Client support by communicating with them.
• Handling ERTs, Outages and RCAs (Root Cause Analysis).

Tool Proficiency

Operating systems : MVS, Windows based O/S, Z/OS
Languages : JCL, COBOL,
Database and tools : DB2, ZEKE, CA-7, CA-11, FILE-AID, SAR, SPUFI, ENDEVOR, REMEDY,
Control M, TWS Maestro, SAP, Non SAP, TSO/ISPF, SDSF, SAVERS, RMM and PANVALET

Education

Bachelor of Technology in Electrical and Electronics Engineering
Certified IBM Mainframes Course

Employment and projects summary

Confidential,Bangalore Aug 2010 – Jan 2012

Position : Senior Consultant
Description : Confidential,is a Time Warner Company. It is a leading studio that produces and distributes the entertainment content such as movies, home entertainment products, games and related products. Our project deals with financial services like salaries disbursement and management.

Major responsibilities :
-Scheduling a job in Control M, SAP and $Universe, Modify the jobs, run days, Dependencies, Running Ad hoc requests, Moving Programs to Productions, Update the cardsets every month, Creating new batch jobs for Mainframe, Batch job modifications, INFOPAC administration, Package/level Migration, System health check-up, Monitoring, Remedy, Resolving the remedy tickets with in SLA.
- Scheduled nightly job streams to ensure accuracy, and monitored key points in cycle to ensure service level agreements meet.
- Key member in a team of analysts for job scheduling.
- Directed theproductionprocess as related to job scheduling, abend resolution, service level agreements, and escalation procedures.
-Leading the team to ensure that everything goes well and all the team members follow the process.
- Involved in offsite disaster recovery tests.

Confidential,Bangalore Dec 2007 – Aug 2010

Position : Senior Software Engineer
Description : Confidential,a US based Company provides the World’s most comprehensive suite of mail stream solutions to help companies message their flow of mail, Documents and packages. Pitney Bowes has two Mainframes, one located at Danbury and the other at Stamford (Disaster Recovery system) with Four Logical Partitions. Among them three are for Production and one for Testing and Integration. The two Production LPARS are Sysplex coupled. Our project deals with continuous Monitoring and Scheduling of Batch Jobs in Production.

Major responsibilities :
-Scheduling a job in all the tools, Modify the jobs, run days, Dependencies, Running Ad hoc requests, Moving Programs to Productions, Promoting the JCLs to production after checking the JCL, creating new calendars, modifications to existing Calendars, Setting/Removal of Job dependencies/File dependencies/Time dependencies for Jobs,
- Giving permanent solutions for the scheduling issues to the jobs in all the tools, System health check-up,
- Monitoring Remedy, Resolving the remedy tickets with in SLA.
- Utilized ZEKE, TWS Maestro, SAP and Non SAP and JCL to control and restart job streams.
- Fixing the job abends based on the severity of the job.
- Key member in a team of analysts for job scheduling.
- Documented any ongoing and closed issues in the Lotus notes problem tracking system.
- Followed defined incident response procedures and maintained logs of events.
- Involved in offsite disaster recovery tests.

Confidential,Hyderabad Aug 2006 – Dec 2007

Position :ProductionControl Analyst
Description : Confidential, is a group of 19 clients whose main functions are in the domain of Banking and Insurance. The Hogan Systems core banking software is an integrated suite of applications that provides online, real-time access to all customer relationships across the enterprise. This allows a bank to offer its customers convenient, easy access to all their accounts, anytime and anywhere. With this integrated core banking applications, a bank can take advantage of relationship packaging and pricing to support its cross-selling and retention strategies. The move to real-time processing is taking on greater importance by banks in their efforts to meet customers’ higher expectations and demands for responsive, timely and accurate account information. The Insurance major clients we support in the Insurance System. Are Americo, Pan America, Mass Mutual, John Hancock Wealth Management, American Family Life, John Hancock Life BPO, Life-Comm, Life 70, CGU Vantage.

This project involves Monitoring and Scheduling of batch jobs in Production, Model Office, and Development level using ZEKE and CA7.

Major responsibilities :
- Monitoring theproductionbatch job flow through CA-7 and ZEKE to insure successful job completion.
- Responsible for the correction and restart of any failedproductionjobs by utilizing CA-7, CA-11, ZEKE, ZEBB and JCL.
- Following escalation procedures for job failures to perform job restarts.
- Monitoring batch cycles for daily, weekly, monthly, quarterly, yearly jobs and report statistics to client and to provide immediate fixes to the production abends.
- Ensuring timely completion of batch cycles and all the transaction processing regions are up on time.
- Supporting pre and post IPL every week.
- Periodic meetings with onsite for discussing the project status.

Confidential,Bangalore Aug 2005 – Aug 2006

Position :ProductionControl Associate
Description : Confidential,serves multiple Businesses with data center Infrastructure Services, delivering Information Technology Services, Expertise and Productivity to enable ACS Business growth globally. This Project gives support to the data center of the INDAINAPOLIS, USA, ACS. This project provides support for SIRVA which provides relocation solutions, Ingersoll-Rand solutions provider with powerful brands and Northwestern Memorial which deals with solutions for Health Services. The offshore does the maintenance of problems, enhancement work and also provides 12 x 7 Production Support, production monitoring of the systems being maintained by ACS, Bangalore.

Major responsibilities :
- Communicating with the onsite counterpart in case of escalation.
- Providing the production monitoring of Different LPARS.
- Ensure all the online regions are up on time.
- Ensure the timely completion of the batch cycles as per the schedule.