IT professional Resume

HELP DESK /DESKTOP SUPPORT

IT professional with certifications from CompTIA and Microsoft | Hands-on technical support experience along with website and graphic design and development | Strengths in network and hardware/software installation, troubleshooting and support | Strong work ethic and ability to handle strict time/deadline management promptly and professionally | Adaptable and able to learn new technologies quickly, thoroughly and accurately | Committed to exceeding client expectations | Integrity and service driven

Technical Skills

Technical Support
Microsoft Office Suite/XP
Windows Server 2003
Networking
Microsoft Virtual PC
Active Directory
HTML
Ghost
Cisco Routers/Switches
CSS
Windows XP/Vista
Dell/HP
TCP/IP
LAN/WAN/Star/Ring
Hubs/Switches/Routers
DNS/DHCP
Basic/Network Hardware
Coax/CAT5/Wall Fishing

Education
Enrolled in the MCITP Program
Attained CompTIA A+, Network+ and Microsoft Certified Professional Certifications

Studied Computer Information Systems

Work History

Help Desk Analyst | Confidential, Hartford, CT | 2010 - Present

Maintaining SLA's and following SOP's for each incident.
Recording and providing proper documentation, escalating issues accordingly.
Active Directory and clinical application account administration.
Managing thin client user sessions
Remote control desktop support
Application deployment, troubleshooting and support.
Supporting both Cisco and Citrix remote access.

Desktop Support Analyst | Confidential, Bloomfield, CT | 2009 - 2010

Analyzing and repairing system and workstation hardware conflicts.
Utilizing HP Service Manager ticketing system to manage customer requests.
Imaging and re-building of local machines.
Maintaining and servicing IBM Lenovo laptops, desktops, and HP network printers.
Application deployment and support.

Hewlett-Packard Technician | Confidential, Boston, MA | 2008 - 2009

Installing and configuring HP network printers.
Upgrading switch technologies and other hardware devices.
Replacing fusers, rollers, duplexers, toner cartridges, power supplies and print sensors.
Installing and troubleshooting Jet Direct network interface cards.

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