Profile

Innovative, analytical, and self-motivated IT Professional with knowledge and experience in managing and supporting Pharmaceutical applications. Excellent customer focus and extremely
service oriented. Demonstrated track record of raising standards and producing more efficient processes/solutions. Broad scope of technical knowledge including computer hardware expertise, operating systems, applications, networking, and databases. Life Sciences industry experience with 21 CFR Part 11, GCP, SDLC, global operations, and system validation. Technical Lead for the migration of Documentum 4i to 5i and CoreDossier 5.2.5 to 5.7. Technical Skills

Operating Systems
DOS
Windows 95/98/XP/Vista

Applications/Skills
Documentum Administrator 4i-5i
Documentum WDK 5i
Documentum Desktop Client 4i-5i
Documentum Webtop 5i
Documentum Workspace
Documentum Federation Manager
CoreDossier 5.x - All Components
Submission Accelerator 5.x
eCTD Reviewer
Remedy
ManageNow
Oracle Clinical
Relsys Argus Safety
VI Editor
FirstDoc
TeamSite
Norton Ghost

Apache Tomcat 4.x
VMware Workstation
Citrix
ISIToolBox
Adobe Distiller
Adobe Acrobat Professional
Microsoft Office Suite
SQL Plus
Lotus Notes
Integic CRF WorkPlace Manager
Integic CRF Imaging
Active Directory
DQL / SQL
21 CFR Part 11
SharePoint
Computer Hardware

• Created and standardized EDMS assets in Remedy
• Standardized and updated EDMS server settings using Remote Desktop
• Authored and executed performance metric testing scripts for FirstDoc and SharePoint
• Continually monitored and updated group notifications for EDMS assets in Remedy
• Added optimizations to several Apache Tomcat instances for the EDMS system
• Completed work, estimated to take six months, in three months

Confidential, Princeton, NJ 6/2005 - 5/2008

As the Administrator for Documentum and CoreDossier (EDMPS), responsibilities included all administration tasks as well as all levels of support on the front and back ends. Also provided administrative and end-user support for Oracle Clinical, Relsys Argus Drug Safety (SAE reporting), Northrop Grumman e.POWER (formerly Integic CRF WorkPlace Manager and WorkManager), SAS UNIX (HP), and an in-house developed PowerBuilder application. Application support included both internal and remote/VPN users as well as applications published on Citrix. Performed migration of Documentum 4i to 5i and CoreDossier 5.2.5 to 5.7.

Select accomplishments:

• Automated and streamlined the new account creation process for multiple applications, significantly reducing the turnaround time for new account setups.
• Led the team in the number of issues resolved, consistently, after two years.
• Only team member to support every application within the team application portfolio.
• Effectively raised the standard of service customers were formerly receiving.
• Developed more efficient and cost saving methods for routine departmental tasks such as electronic versus paper document review and form submission.
• Effectively trained team members on new and existing processes.
• Introduced and implemented the use of VMware Workstation for testing and validation.

Confidential, Morristown, NJ 11/2004 - 6/2005

Provided second-level support for CoreDossier 5.5.3, Documentum 5i. Responsibilities included troubleshooting and fixing failed transformation jobs for CoreDossier, use of Federation Manager and WorkSpace for Documentum account administration, and the setup of cabinets and ACLs in Documentum. Provided configuration of the transformation and extraction plug-ins for the CoreDossier generators. Tracked all tickets using Remedy. Authored application documentation including system support manuals and document management plans while adhering to regulatory compliance guidelines. Appointed Technical Lead for Documentum-based SOP management application.

Confidential, Allentown, PA 2/2004 - 11/2004

Provided second-level support for 200+ end users including document analysis for CoreDossier Publishers. Resolved Documentum issues such as permissions issues and error resolution. Supported networked printers, Adobe Distiller printer, Microsoft Office, and Citrix ICA Client connections. Created a MS Access knowledge base for departmental support issues.

Confidential, Horsham, PA 3/2003 - 11/2003

Provided support for CoreDossier, Vista, and CoreReports. Replicated customers' environments for testing using VMware. Created VMware images of CoreDossier Servers, Generators, and Assemblers for testing. Analyzed customers' software/hardware/network issues, as they related to CoreDossier. Troubleshot/analyzed customers' publications, databases, and documents.

Confidential, Barrington, IL 10/2002 - 3/2003

Performed desktop computer (hardware and software) migrations/rollouts for various companies including HCR ManorCare, UBS Paine Webber, and Equity One, Inc. Migrations were from Windows 95 to Windows XP and included the back up and restoration of users' files, network connectivity tests, and software functionality verification.

Confidential, Elwyn, PA 4/2002 - 9/2002

Working both independently and with team members, provided the setup and deployment of new computers/printers and network user administration using NW Admin and Active Directory. Performed imaging on computers using Norton Ghost, diagnosed and fixed computer, printer, and network connectivity issues. Built and maintained Microsoft Access database for supplies inventory. Recorded all work in a Lotus Notes database.

Confidential, Bala Cynwyd, PA 2/2001 - 11/2001

Provided end-user phone support for Primavera Project Planner (P3). Authored new solutions not existing in the support knowledgebase. Created support incidents for all incoming technical support calls using the Apropos call tracking system. Continually expanded product knowledge and expertise through formal and informal training. After eight months, achieved the highest call/resolution rate in the department for two months.

Associates Degree, Specialized Technology
B.S., Computer Information Systems management
System Administration I for Documentum
Liquent Insight Publisher Training