SUMMARY

Experienced results oriented technology leader with record of accomplishment in development, management, and operations. A creative and versatile problem solver. Able to contribute to strategic development and translation of strategic goals into tactical objectives. Additional skills and competencies include
Capability Maturity Model Level 2 & 3 Certified

• Embedded design and implementation
• Process Development
• Systems Administration
• Application Development
• Network Engineering
• Data Center Management
• Project Leadership
• Database Design and Development
• Operations Management
• Application Integration

Confidential,Charlotte, NC 1994 – 2012

Data Center Portfolio Manager – Wells Fargo Satellite Technology Site Management 2007 – 2012
Responsible for maintenance and governance of domestic and international Critical Technology Facilities (Server/MDF rooms). Portfolio included domestic sites in North Carolina, California and Oregon, and international facilities in Great Britain, Germany, Hong Kong, Singapore, India, and the Philippines.

• Completed Technology Facilities Remediation (TFR) projects as part of the Next Generation Network upgrade program. TFR program consisted of projects in 37 technology facilities nationwide with $19MM budget.
• Helped develop Governance Model for Primary and Remote Satellite Technology Sites.
• Developed STSM Service Catalog (and associated SLA’s) based on site designation.
• Designed Data Center information tool (SuCCESS) utilizing MS SQL Manager and VB client for automated management of site data and issues. Design was later incorporated into current CFIMS system implemented in SalesForce.
• Involved in group process definition and procedures development. Process documentation utilized XBML and RACI model to produce ITOM document.

Confidential, 2001 – 2007

• Team responsibilities included Desktop and Server Hardware Support and Maintenance, Computer and Applications Operations, Technology Facilities Management, and Operations Tool Development
• Developed and directed in-house hardware support team responsible for desktop and server support for 10,000 customers in 5 regions with nationwide coverage.
• Implemented training and certification programs, along with career advancement opportunities for technicians.
• All technicians were certified to perform Dell warranty repairs.
• Implemented depot service facility to handle warranty returns and quick-ship to customer sites.
• The Technology Hardware Support team saved the organization 88% per seat for hardware maintenance over corporate maintenance program.
• Technicians working on Trading Floor Support adopted a “10 minute rule” to ensure critical trading functions continued without interruption during limited trading day.
• Developed Technology Operations Group for CIB. Group started with one 3rd shift computer operator and grew to 11 person team delivering continual application support for UNIX servers, network backups and for CIB business unit applications.
• Implemented network storage administration and network backup solution implementation and operation.
• Provided application batch support.
• Worked closely with application support teams to ensure timely completion of all submitted processes.
• Operations Development team developed tools to allow Operations Group to satisfy customer application monitoring requirement.
• Developed operations dashboards to monitor all Autosys processes, server systems, and backup status. Provided Operations Group with timely information regarding status of critical applications.
• Facilities team was responsible for all technology and trading floor spaces for the CIB business units.
• Completed addition and upgrade of CIB main trading floors. Upgrade doubled trader capacity to over 800 seats and provided better desktop support through desktop blade client support.
• Responsible for all server facility envelope management, including space planning, power systems, cooling, system, fire suppression, and physical security.
• Integrated closely with Layer 1 network support, voice systems support, system administration, and trading floor support.

Unix Systems Administrator – Confidential, 1994-2001

• Implemented the first Web server in First Union in 1994 as part of implementation of first internet presence for CIB.
• Implemented automated paging system for reporting of alerts to managers and support team. Allowed application developers to automate notifications to their clients and support staff.
• Developed “Standard Build” for desktop trading workstations, allowing rapid deployment of hardware to meet challenge of rapidly growing business unit.
• Developed and implemented Change Management process for CIB IT teams.
• Helped developed CIB Technology Disaster Recovery and Business Continuance plans. Implemented initial technology DR site, and subsequent Day-1 technology and trading facility.

NationsBank (Bank of America) Dallas, TX 1992-1994

• Lead Unix Systems Administrator, Confidential,
• Engineered and implemented network upgrade for TSD call centers in Dallas and Atlanta. Redesign resulted in 10x improvement in throughput.
• Redesigned thin-client desktop utilization for improved customer response and system maintainability.
• Developed and implemented backup strategy for call center data retention.
• Contributed to design and implementation of dual-site DR/BC plan.