Computer Technician Resume

SUMMARY

Bilingual (English/Spanish) technical support specialist offering more than 4 years of Apple and PC technical support experience. Comfortable in diverse environments and when working with a wide range of professionals representing all age groups, nationalities, and cultures. Committed to quality performance with an ability to learn and stay current with new technologies.

RELEVANT EXPERIENCE

Maintain and troubleshoot Apple and PC computer systems hardware, applications and OS.
Configure, troubleshoot and update Mac OS X Servers, Mac OS X clients, Windows Servers, Windows XP and Windows 7 client machines.
Ghost and Apple imaging technologies.
Provide students and staff with technical support for both PC and Apple computers, Networked printers, SMART Boards, digital projectors, iPads and mobile devices.
Design and maintain school's website and online helpdesk request system.
Manage technical equipment inventory database and LoJack system for laptops.

EMPLOYMENT HISTORY

Informational Technology Manager Bronx, NY 2007 - Current
Provide technical support to the school's staff and students.

Computer Technician Confidential Jersey City, NJ 2007 - 2007
Confidential technical service provider for the NYC Department of Education.

Computer Technician - Individual Clients - NEW YORK, NY 2003 - 2007
Repaired, upgraded and troubleshoot hardware and software on client's computers.

Supervisor - Confidential - NEW YORK, NY 2002 - 2003
Supervised staff, handled company communications and data entry.

EDUCATION

Associates Degree Candidate
Ongoing studies in Computer Information Systems and Networking technology.

SKILLS

Mac OS X Server and Client; Open Directory, Workgroup Manager, OS and Hardware
Windows 2003 Server, Windows XP and Windows 7; Hardware and Software.
Office 2008/2011 Mac, Office 2007/2010 PC, Outlook, Symantec Endpoint Protection.
Norton Ghost and Apple Image creation and deployment.
Web design; Dreamweaver, Front Page.
iPad, iPhone, SMART Board, Digital Projector, Printer; troubleshooting and repair.
Wired and Wireless Networking; printers, routers, hubs, switches and access points.

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