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Service Supervisor Resume

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Clerical Specialist with hands-on experience in conducting research, handling information reports and record-keeping, customer service, staff training and clerical functions such as preparing correspondence, and receiving visitors. Proven track record in team leadership and training, supplying a balanced mix of analytical management, coaching, and technical skills.

  • PC & Mac Proficient
  • Microsoft Office Suite Proficient

Professional Experience

Mobile Device Technician - Confidential - 2010 - 2011

  • Conducted troubleshooting, fixing and updating of cell phones, wireless routers, USB modems and tablet computers for Verizon Wireless.
  • Reviewed and Administered Verizon Wireless customer accounts via NetACE directory application.
  • Administered training sessions on proper usage of equipment and network capabilities.
  • Warrantied devices as per manufacturers guidelines.
  • Provided customers with information regarding latest devices and network capabilities.
  • Maintained daily performance records.

Guest Service Supervisor - Confidential - 2007 - 2010

  • Ensured satisfactory customer service ratings and diffused any potential issues between customers and staff.
  • Supervised a team of between 8-25 employees.
  • Assisted the Human Resources Manager with training of new employees.
  • Provided a safe and clean work environment by maintaining current OSHA regulations.
  • Created daily schedule and performed register maintenance and repair.

Administrative Assistant - Confidential - 2006

  • Accessioned historical items into a computer database, and transferred paper records onto the database.
  • Preserved and documented historical items.
  • Retrieved and filed historical documents and records.

Administrative Assistant - Confidential, Admissions Office - 2005-2006

  • Entered information into databases.
  • Provided information and assistance to prospective students.
  • Opened, sorted, and distributed incoming correspondence, including faxes and email.
  • Answered phone calls and directed calls to appropriate parties or took messages.

Education

Bachelors of Arts: Philosophy
Bachelors of Science: Mathematics - in progress

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