IT Support Specialist Resume

SUMMARY

Education

Master of Business Administration
Leadership Development

Concentrated on discovering the behaviors that contribute to effective leadership, as well as managing people of various levels of motivation and ability.

Strategic Management of Technology and Innovation

Centered on understanding and managing innovation as well as developing the ability to analyze business situations to recommend appropriate actions as a result of innovation

Strategic Management

Focused on the capacity to view the firm from an overall perspective in the context of its environment, as well as how to develop an awareness of external and internal forces and their effects on corporate strategy

Bachelor of Business Administration, Management Information Systems
Bachelor of Business Administration, Finance

Skills
Software: Lotus Notes 6.4.1/7/8.5, ActiveRoles, SCCM, Empirum, McAfee EPO Console, WSUS, Adobe Acrobat 7/8/9, Backup Exec, VMware vSphere v4.1/vCenter/Convertor, Visio, Pervasive’s Data Integrator Pro, Office
Programming: HTML, CSS, SQL
OS: Windows 98/XP/7, Windows Server 2003/2008

Hardware: Dell Latitude D-Series/E-Series Laptops, Dell Optiplex, HP Proliant DL Series Servers, HP Ultrium Tape Drives, Cat 5 Cable building
Trainings and Certifications: VMware vSphere Install, Configure, Manage v4.1, Managing and Maintaining Windows Server 2003, Dell Certified Technician, DOT Certified Driver, Planning, Deploying, and Managing Microsoft System Center Configuration Manager 2007, TCP/IP Networking

Experience
Confidential,Houston, TX
IT Support Specialist, 2008-Present

Team Leader of IT support for contiguous US and Alaska Land divisions and secondary support of Latin America sites and land crews
Manage and support onsite and offsite servers
Provide desktop and Active Directory support for 122 local and remote users and computers as well as direct build process for laptops, desktops, and servers
Installed, configured, and managed VMware vSphere environment which was used to migrate from a physical environment
Travel to remote sites for maintenance, technical upgrades, and special projects
Responsible for wireless and satellite setups for North Slope crew camps
Maintain and track physical assets and software inventory upkeep
Successfully control monthly CAPEX budget and purchasing of technical equipment including IT equipment and phones for Land IT US Division

Confidential,Corpus Christi, TX
Applications Administrator, 2006-2008

Performed System Analysis and Design which including Planning, Analysis, Designing, Implementation, Testing, and Acceptance monitoring for in-house software development projects
Developed storyboards/prototypes for all software development projects in Microsoft Visio as well as the HTML front page and online help module for software applications
Managed the Help Desk for the Engineering Support System (ESS), a custom software application
Trained all campus users and instructed off campus users by implementing the train the trainer method
Executed data migration between Oracle data servers using Pervasive’s Data Integrator Pro
Completed Ad-Hoc queries from the Oracle database using SQL Plus
Created new automated and paperless Service Request form in Adobe Acrobat Professional
Obtained Secret Clearance
Maintained, enhanced, and supported the current Maintenance Engineering Order (MEO) software system in Adobe Acrobat Professional using JavaScript

Confidential,Sponsored Internship, Houston, TX
IT Site Coordinator, Summer 2005

Managed of IT department for New/Nuevo Heights, a local non-profit
Established a database for student demographic tracking
Developed a fully operational computer lab at Heights Christian Church, which includes a Local Area Network of 10 computers joined to a central server
Obtained all resources and all equipment donations for the successful completion of the computer lab

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