Summary

• Over 7 + years of IT experience mainly in implementing Siebel CRM applications
• Expertise in Siebel Integration, Configuration, Siebel Administration, VB and eScripts,Workflow, Taskflow,Assignment Manager and EIM
• Excellent Siebel development skills in implementing Siebel Configuration Declarative Alternatives, Siebel Scripting(Server & Browser), Workflow Processes, Workflow Policies, Runtime events and Business Services
• Well versed with Siebel Financial Services and Siebel ePharma verticals
• Worked extensively on Siebel version 8.1.1.4/ 8.0/7.8/7.7 and version 7.5
• Excellent Scripting skills in both Siebel VB & eScript
• Executed full life cycle Siebel Implementations and Upgrade projects
• Expert knowledge in Data Modeling and data Normalization techniques.
• Strong Knowledge and experience in Siebel EIM developing Configuration (ifb) files and EIM jobs with working knowledge in SQL and PL/SQL
• Extensive exposure with Solution Design team, Business Analysts, Performance & Architecture, Business Users Group and QA teams and provided assistance to the Project Management Teams implementing new business processes with excellent interpersonal & communication skills

Siebel Applications:

• Siebel ePharma 8.x 7.x
• Siebel Finance 8.x7.x
• Siebel eEvents Management
• Siebel Call Center 8.x7.x
• Siebel Public Sector 8.x

Siebel Modules:

• Siebel Architecture
• Siebel Configuration
• Siebel EAI
• Siebel Workflow
• Siebel Business Services
• Siebel Assignment Manager
• Siebel eScripting / VB
• Siebel Server Management

Programming languages:

• Siebel eScript
• Siebel VB

Database:

• Oracle
• MS SQL Server

Operating systems:

• Linux
• Windows NT, 2000, XP

Education

Bachelor Degree in Engineering

Professional Experience:

Confidential,TX Oct 2011 – Till Date
Role: Sr. Siebel Consultant

• Technical Environment: Siebel 8.1.1.4, Siebel Financial Services & Siebel eEvents , Oracle 11g RAC,
• Redhat Linux (RHEL 5)

Project Description: Department of Continuing Medical Education needs to have the CRM in place which works with faculty, staff and external educational partners to plan, implement, evaluate and document educational programs that meet the needs of practicing health professionalswithin and outside the Cancer Center. The application and Portal put together are capable to do the following functions.

• Plans, creates, certifies educational programs of various types from time to time including major conferences, RSSs, Grand Rounds activities etc
• Issues CME certificates and certificates of attendance
• Participant Event Registration process including payment processing capability
• Produces transcript reports for MDAnderson physicians and physician assistants attending educational programs within and outside the institution
• Generates various reports as requested by institutional departments

Responsibilities:

• Was part of the team through the full life cycle of the project from requirements gathering to go-live.
• Was key in the Integration & Data team through Requirements gathering, Design, Build, Test and Deployment phases
• Design, Development, Testing of various Web services to integrate Siebel with Sakai, AAV Systems within CME Department.
• Configured eEvents Customer Portal screens and process flows to match the enterprise web look and feel. Performed Web template customization and Style sheet modification extensively.
• Customized the out-of-box eEvents Checkout process to incorporate the external Payment processor within Siebel Portal – Using IFRAMEs and Symbolic URLs.
• Customized the eEvents User Registration Workflow Process by incorporating custom email Search functionality.
• Configured My Profile screens for customer demographic management and address maintenance.
• Integration between Siebel and Global Transport Payment Gateway (third party payment processor) using Siebel web service frameworks.
• Implemented Payment Reversal and Repeat sales from Back Office and Customer Portal Siebel applications using Outbound Web services.
• Integrated Siebel CRM with Oracle UCM to have real time customer master data across the

Enterprise. Siebel ASI and UCM Web services were used extensively.

Confidential,TX Aug 2010 – Sep 2011
Role: Sr. Siebel Consultant

• Technical Environment: Siebel 8.1.1.4, Siebel Financial Services, Oracle 11g RAC,
• Redhat Linux (RHEL 5)
• The University of Texas MD Anderson Cancer Center, which will mark its 70th anniversary in 2011, is one of the world’s most-respected centers devoted exclusively to cancer patient care, research, education and prevention. It is located in central Houston on the sprawling campus of theCenter. The mission of The University of Texas MDAnderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public. The Project was online Donor Community Portal (ODC) which is developed in oracle Web center application which integrates data in the real time with Siebel and stores the transactional data for the entities Order, Account, contact and Addresses and exported to the Millennium data base on the daily basis

Responsibilities:

• Designed and implemented an EAI framework for integration using workflow policies and workflow processes and business services.
• Developed technical design, Test cases, Deployment plan, and Operations guide.
• Developed an integration strategy for Siebel – Oracle Webcenter 11g through Oracle Service Bus (OSB) Middle ware (FUSION Stack).
• Developed EAI daily interfaces for entities like Order, Account, Contact and Addresses.
• Developed Workflows and Business Services for CRUD operations for entities Order, Recurring Order, Constituents, Payments etc.
• Unit tested all Siebel Inbound web services using SOAP UI.
• Load tested all Siebel Inbound web services using SOAP UI Pro.
• Resolved many complex data issues within the organization in perspective of integration.
• Developed the Unix Shell Scripts for EIM Export daily batch job.
• Automated the EIM daily batch job in UNIX environment using CRON jobs.
• Developed technical and end-user documents.
• Was part of the team through the full life cycle of the project from requirements gathering to go-live.
• Was key in the Integration & Data team through Requirements gathering, Design, Build, Test and Deployment phases.

CLIENT: Confidential,Easton, PA April 2009 – July 2010
Role: Sr. Siebel Consultant

Project: Victaulic Call Center Application (VCC)

Technical Environment : Siebel Financials Services 7.8.2.7, Siebel Financials Services 8.1.1,Lotus Notes Client, Oracle Server – Enterprise Edition 10g, Microsoft Windows Server 2003 SP1

Project Description: Victaulic – Headquartered in Easton, Pennsylvania, USA, the world leader in grooved- and plain-end mechanical pipe joining system planned to upgrade their existing SFA application, re-design the legacy call center application and bring the application to run on the latest version of Oracle Siebel CRM 8.1.1.The upgrade brought in better business flow, call handling and application stability with Siebel Task flow and other new features of 8.1.1.

Responsibilities:

• Part of a seven member Configuration/EAI team that went through the configuration and data design effort for SFA and Call Center.
• Participated in a number of client meetings and developed a data strategy to complete the application upgrade and data migration efforts.
• Scripted Custom Business Services for generating Custom Email templates for different combination of Service Requests and Escalation Workflows for Call Center application. Designed Task flows for complex Service Request business scenarios.
• Configured Screens, Task Views and Task Applets for Service Request Task flows.
• Wrote eScript to invoke Taskflow from through Create SR button click from Account and Service Request screens for SR Creation
• Developed Task flows for Service Request creation based on the Area, SubArea, SubArea1 and SubArea2 combinations.
• Worked closely with the high level design team implement a process to prevent possible performance problems from being configured into the application.
• ModifiedSiebelVanilla Email Response workflows to facilitate user requirements.
• Developed and implemented the CTI definition and Business Service script needed for the SIEBEL and Apropos integration usingSiebelTools.
• Performed Unit Testing of CTI and Email response integration.
• Developed the Siebel Integration Objects/Components to send/received XML messages from their eCommerce application.

CLIENT: Confidential,Easton, PA Jan 2008 – Mar 2009
Role: Sr.Siebel Consultant

Project: Victaulic Sales Force Automation (VSFA) / Mobile Edge Integration of SFA with Blackberry

Technical Environment : Siebel Financials Services 7.8.2.7, Siebel Financials Services 8.1.1, Lotus Notes Client, Blackberry Enterprise Server(BES), Oracle Server – Enterprise Edition 10g, Microsoft Windows Server 2003 SP1

Project Description: Victaulic – Headquartered in Easton, Pennsylvania, USA, the world leader in grooved and plain-end mechanical pipe joining system, planned to upgrade their existing Siebel SFA application, and bring it to run on the latest version of Oracle Siebel CRM 8.1.1.The upgrade brought in better business flows and application stability with Siebel Task flow and other new features of 8.1.1.Lotus notes email integration and Blackberry integration using Siebel Web services leveraged application usage among Sales users with round the clock data access and visibility.

Responsibilities

• Reviewed the high level designs and recommended changes to improve performance and follow Siebel’s best practices.
• Configured Task flows for Project(Opportunity)creation.
• Developed the assignment rules to assign SFA leads being migrated from the legacy lead management system to appropriate Sales representative based on the territory.
• Was responsible for the configuration of Lotus Notes Integration (Invoking Lotus Notes using F9 with Siebel for outbound communications and activity creation for each such F9 email).
• Designed and Configured Siebel secured Web services for Blackberry Mobile Edge App integration with SFA.
• Configured a number of Siebel SFA views including the Single View for an account (360).
• Designed and configured Integration Objects for SFA Application.
• Managed the load testing of web services using SOAP UI.

CLIENT: Confidential,Albuquerque, NM March 07 to Dec 07
Role: Siebel Consultant

Environment/Components: Siebel Call Center 7.8, Oracle 10g, See beyond ICAN Suite 5.x, FACETS, EPIC & MEDIPAC

Presbyterian is in the process of consolidating all the disparate call center desktops into a single unified desktop. Besides there is also a parallel effort to consolidate customer data into a single unified customer master using a customer data integration (CDI) solution namely Siebel UCM. Speridian Technologies completed a detailed review of the current state and delivered a roadmap of the to-be state architecture. I was part of the CDI implementation and involved in the configuration of Siebel UCM, data migration and data cleansing activities. I was also involved in the configuration of a number of Call Center screens

Responsibilities

• Completed the assessment work and delivered a roadmap of the to-be state architecture
• Documented a number of to-be call flows and documented the to-be architecture
• Configured workflows to synchronize the Call Center and UCM data
• Configured a number of Member Services screens including the Member 360 View
• Developed the business service as part of the integration with the online payment service.
• Developed task flows to complete a number of Member services transactions including ID card change and Physician scheduling
• Developed system test plans and participated in the System Integration effort

Technical Environment:
Siebel 7.8, Siebel Call Center, Siebel Tool, Oracle 10g

Experience:

• Working as a Senior Software Engineer- Confidential, from March 2007 to till date
• Worked as a Siebel Configurator in Confidential,during the period September 2004 to March 2007