Summary

Information Technology Management Professional with over 15 years experience in the planning, integration, administration, and management of software, data, and voice networks. Experience providing Information Technology solutions for a number of industries including instrumentation, manufacturing, communications, and financial. Resourceful problem solver with proven ability to bring effective resolution to challenging situations as well as to build lasting relationships with vendors and internal customers. A forward thinking, life-long learner, embracing knowledge as a tool for improved problem-solving effectiveness. Highly effective in promoting a productive work environment with a strong commitment to team building and customer service.

Accomplishments

• Developed a staff with a customer service focus while maintaining a strong commitment to system security and data integrity.
• Reduced system downtime and enhanced business continuity objectives by eliminating single points of failure and through the appropriate use of system redundancy.
• Consistently received high ratings from state examiners, independent auditors, and third party assessments for Information Technology security and operations.
• Established targets for equipment lifecycles to maximize productive use of technology at all levels of the organization.
• Enhanced productivity and customer service through the innovative use of technology.
• Supported mainframe to PC connectivity and data transfer, enabling expert users to employ desktop software to analyze mainframe data.

Professional Highlights

Vice President / Information Technology 1999 to 2009
Confidential Pottstown, PA
Member of senior staff with full responsibility for strategic planning and leadership of all information technology functions including security, resource management, project management, business continuity planning, and preparation of operating and capital budgets. Monitored and assured compliance with federal and state regulations and industry standards, instituting changes as necessary. Supported corporate-wide projects in the selection, delivery and management of new technology. Led and directed all facets of small and large projects from conception through final implementation and roll-out of systems. Oversaw and facilitated implementation of all systems and programs including the Unix based core processing system, Microsoft Exchange e-mail system, Microsoft Windows file and print servers, document imaging system, CRM system, HRIS system, Internet services, LAN/WAN operations, PBX equipment, and voice and data services. Recruited, interviewed, hired, trained, and monitored Information Technology personnel. Prepared RFPs for major technology infrastructure build-outs and refreshes. Executed all decisions on vendors used; developed specifications for vendors and recommendations for purchases.

Software Development Manager 1995 to 1999
Confidential Bethlehem, PA
Managed a software development team that designed and developed custom Visual Basic programs aiding in efficiency and productivity by providing enhanced customer service tools for the Mid-Atlantic East Region of Vanguard Cellular Systems. Improved customer service through the installation and maintenance of a regional intranet that provided an efficient method of application and information distribution to geographically dispersed retail locations. Using Microsoft Access, developed a suite of detailed sales performance reports for the General Manager of the regional office. Maintained software license compliance for the regional office. Provided technical support for Information Services and other departments. Implemented and maintained a document imaging system used to store customer contracts and related documents for on-line retrieval from any location on the Vanguard Cellular wide area network. Managed the Software Development Departments for the Mid-Atlantic East and Mid-Atlantic Central Regions of Vanguard Cellular during the merger with AT&T Wireless Services. Served on the AT&T Wireless Services IT Year 2000 Project Team as the single point of contact for the Vanguard Cellular regional software development groups.

Supervisor, Plotter Pen Test Lab 1990 to 1994
Confidential Bloomsbury, NJ
Supervised the operation of the plotter pen test lab that performed functional testing through all phases of product development to final qualification of new products including: management of plotter room personnel, acquisition and setup of test equipment, development and implementation of test procedures, and resource planning and management. Developed a suite of standard test software, data collection methods, and analysis tools that increased the efficiency of the test lab and provided a more effective comparison of test results. Provided support for plotter pen products to other departments including the development of test software used in the product QA department.

Electronic Engineer, Research & Development 1981 to 1990
Confidential
Provided technical support for the Research & Development and other departments for electronic equipment and products. Functioned as technical advisor for the company\'s line of microprocessor controlled lettering devices. Trained in-house and field service personnel. Managed the conversion to a computer based order tracking and billing system in the Mont Blanc pen repair department. Assisted in developing new departmental procedures and configuring software to automate the pen repair department.

Education

• B.S., Electrical Engineering